- Joined
- Jun 9, 2011
- Messages
- 655
- Reaction score
- 638
- Location
- AZ Valley of the Sun
- Resorts Owned
- Sheraton Desert Oasis
Today I talked to an II agent who was knowledgeable and helpful. He gave me his name and direct extension. When I called back later, the recording said he was unavailable and "you are being routed to the next available agent." Is it worth repeatedly calling back to get the preferred agent, or should I just talk to the next one who picks up the phone? The next agent seemed less experienced and he often put me on hold to get more information.