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Preferred II Agent Not Available

Quiet Pine

TUG Review Crew: Expert
TUG Member
Jun 9, 2011
Reaction score
AZ Valley of the Sun
Resorts Owned
Sheraton Desert Oasis
Today I talked to an II agent who was knowledgeable and helpful. He gave me his name and direct extension. When I called back later, the recording said he was unavailable and "you are being routed to the next available agent." Is it worth repeatedly calling back to get the preferred agent, or should I just talk to the next one who picks up the phone? The next agent seemed less experienced and he often put me on hold to get more information.


TUG Member
Jun 2, 2011
Reaction score
Ogdensburg, New York
Resorts Owned
DVC, Embarc
If you find someone that you like it is very worth it to call back. When you get in touch with him next time ask his work hours so you will know when is best to call back. You will also get the not available note if they are on lunch break.