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Points Protection how does this work?


TUG Member
Jun 8, 2005
Reaction score
Lincoln, Nebraska
I've bought points protection for the first time for a New Years reservation in New Orleans. I glanced at the benefit page online but could not find the section that explains how to use the protection.
Do you have to call to cancel the reservation? Can you wait until day of check in, or does it need to be the day prior?

Thanks for the help Tuggers and Happy New Year.

Sandi Bo

TUG Review Crew
TUG Member
Mar 22, 2011
Reaction score
Resorts Owned
You can cancel the reservation online, at any time, up until midnight eastern time the day of the reservation. You will lose the guest confirmation if you used one, but the points will credit back to your account. The message when you choose to cancel will indicate the points will be refunded (like any other refundable reservation, versus getting the message they will be forfeited).