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Points Cancellation - Timeline (Crystal Shores)

travelhacker

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We have three bookings at Marriott Crystal Shores for check in on Saturday. At this point, I'd like to cancel and book something else to salvage our fall break.

However, the other families aren't quite ready to throw in the towel. If I cancel tomorrow (Friday) will I still get points back in a holding account? I know for sure if I cancel tonight that I'll get the points back.

It would be nice if they just let us know that they plan on cancelling reservations through a certain date (like the 12th) and that additional cancellations may be necessary.
 

Fasttr

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As long as you cancel before midnight Friday, your points will go into holding account.
 

Superchief

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I noticed that 20% of Collier County customers were still without power as of 8:30 this morning. The JW hotel isn't taking new reservations until Monday, but that doesn't necessarily indicate the resorts will be closed until then. Would you still consider checking in a couple of days later? You might want to check with MVC about cancelling the first day or two of the reservation to get those points back if things don't improve today. Hopefully the resort will provide an update this morning.
 

Dean

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Unfortunately it's 50% for Marco island last I saw.
1728653633312.png
 

travelhacker

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Thanks for the help and recommendations.

People on Marco Island said that power was restored to Crystal Shores at some point yesterday. It sounds like they'll need to check all guest rooms, remediate any issues, and then they'll decide when to open. I'm not holding my breath.

I know with Ian they closed the resort to people with certain check in dates, and even though our group would be fine checking in on Sunday or Monday, I don't know that that will be an option.

It doesn't look like cancellations are being made available to rebook, they are just being held by Marriott (so I don't think I can move my reservation to say Monday).

I'll see if I can get an update and call. If I don't hear anything I'll just cancel and we'll figure out what we want to do for Fall Break.
 

Superchief

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It appears you are in luck. The 1:30pm hub update indicated that the resort will begin accepting arrivals on 10/12. This is good news and I greatly appreciate their reopening efforts and quick update. Have a great trip.

Oct. 11, 2024, 1:30 p.m.

Power has been restored to Marriott’s Crystal Shores following Hurricane Milton. The management team continues to assess the property for damages, and associates have returned to ready the property for re-opening to begin accepting arrivals for Owner reservations on Saturday, October 12.

Those arriving October 12 and 13 should expect limited amenities as associates continue to return to normal operating status.

Relevant updates will continue to be provided on this page.

For additional questions:

  • Owners, please contact: 800-845-4226
  • Interval International Members, please contact: 800-622-1747
  • Preview guests, please contact: 800-860-9384
  • Rental guests, please contact: 800-860-9384
 

travelhacker

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It appears you are in luck. The 1:30pm hub update indicated that the resort will begin accepting arrivals on 10/12. This is good news and I greatly appreciate their reopening efforts and quick update. Have a great trip.

Oct. 11, 2024, 1:30 p.m.

Power has been restored to Marriott’s Crystal Shores following Hurricane Milton. The management team continues to assess the property for damages, and associates have returned to ready the property for re-opening to begin accepting arrivals for Owner reservations on Saturday, October 12.

Those arriving October 12 and 13 should expect limited amenities as associates continue to return to normal operating status.

Relevant updates will continue to be provided on this page.

For additional questions:

  • Owners, please contact: 800-845-4226
  • Interval International Members, please contact: 800-622-1747
  • Preview guests, please contact: 800-860-9384
  • Rental guests, please contact: 800-860-9384
Yes! I just checked this out. All of the families are still in. We're excited.

We know it'll be a different experience and that the ocean may not be safe to swim in, but I'm sure we'll still have a good time. Weather looks good and it'll be nice to enjoy the resort.
 

dioxide45

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We know it'll be a different experience and that the ocean may not be safe to swim in
That's good, because it will be a long walk to the ocean anyway :LOL:
 

travelhacker

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That's good, because it will be a long walk to the ocean anyway :LOL:
You Floridians and your nitpicking about Gulf vs Ocean 🤣. It's particularly confusing in the keys with the gulf on one side and the Atlantic on the other.
 

dioxide45

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You Floridians and your nitpicking about Gulf vs Ocean 🤣. It's particularly confusing in the keys with the gulf on one side and the Atlantic on the other.
Well, technically those waters south and east of the Keys would be called the Florida Straights. Or Straights of Florida.
 

Superchief

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Yes! I just checked this out. All of the families are still in. We're excited.

We know it'll be a different experience and that the ocean may not be safe to swim in, but I'm sure we'll still have a good time. Weather looks good and it'll be nice to enjoy the resort.
I hope you and your friends are enjoying your trip. How are things at the resort? Is everything up and running? The weather looks great!
 
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I just drove through Bonita Beach on my way into Fort Myers Beach for the first time since Hurricane Milton, I wouldve NEVER thought BB looked this bad. I know the Marco is like 30-50 miles south (Im guessing, idk exactly) so the storm surge could like much different but even the difference from FMB storm surge to BB storm surge is HUGE.

Please be careful while traveling and don't forget to shop local, show kindness to your island folk <3
 

Zagrid094

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I hope you and your friends are enjoying your trip. How are things at the resort? Is everything up and running? The weather looks great!
My DW and I arrived at Crystal Shores yesterday late afternoon. According to the front desk representative, the resort was at 57% occupancy with more guests arriving during the week. The staff have been addressing some of the villas which had minimal water intrusion but the resort is in overall great shape.

We drove down to Florida from Virginia on Sunday and Monday purposely along I-95 and encountered a few gas stations that had no gasoline but most were open with no long lines. That is not what was reported in the Tampa/St. Pete area and along much of the Gulf coast hit hardest by Hurricane Milton which is why we avoided those regions. Gasoline supplies are due to return to normal by midweek according to the news outlets. There is gasoline available on Marco Island.

Silts and Pizza Cucina, the on-site restaurants, opened up yesterday as did Marco Water Sports. The lower cascades and grotto pool are also open. The upper cascades pool remains closed due to maintenance as posted on the resort status web link. Most resort activities appear to be ongoing according to the posted schedule.

The State of Florida Health Department does not recommend that one enter the Gulf water at the beach due to high bacteria levels following Hurricane Milton. There is a corresponding note posted in the lobby at check-in. While most guests seem to be following this recommendation, we did notice a few people swimming or waste deep in the water today. The beach still needs to be cleaned up due to the greater amount of seaweed that washed up than is normal. The beach in front of the JW Marriott has been altered somewhat due to beach erosion and their tiki huts sustained damage and are being rebuilt. https://share.earthcam.net/tJ90CoLm...XU7IxC4!/jw_marriott_marco_island/camera/live

I ran into the Crystal Shores resort manager, John Louie, this morning who reported that amazingly the resort sustained minimal damage due to Hurricane Milton. Gratefully, most of the employees all faired well overall from the storm.

Marco Island overall was spared the worst of Hurricane Milton certainly compared with points further north on the Gulf coast. There was minimal cleanup debris on the sides of Collier compared with what we’ve observed during previous stays here following several past hurricanes occurring this time of the year.
 

Zagrid094

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The Florida Health Department has reported the water quality at South Marco Beach, Residence Beach, and Tigertail Beach is now good and free of bacteria. Beach water samples were taken and evaluated on 10-14. A water advisory is still in effect making one aware of the possibility of debris from Hurricane Milton remaining in the water. Water shoes are suggested if you enter the water in front of the resorts. The City of Marco Island performed a general beach cleanup after the storm removing any large debris left behind from the storm surge.

The weather is sunny and gorgeous with a “cold” front currently moving through the area with winds blowing out of the North and temperatures expecting to drop into the 60’s overnight for the next few days. Humidity levels are dropping and the air feels quite comfortable.
 

travelhacker

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Not much to add other than we are really enjoying our time here.

The beach has been a bit stinky because of the shells that were washed up by the storm surge.

All three families have been enjoying themselves.
 
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