point summary page

[vv813]

I am wondering if an owner would look at their point summary page where the transactions are listed-(the reserv. made or cancelled) but i thought if you kept going farther it would tell you what the reservation was for( 2 bed, studio etc) Mine is showing res. # but blank on next page and says something went wrong-they looking into it. this has been going on for couple weeks. So im just wondering if it is just me or if it is happening to others

 

[Sandi Bo]

I am wondering if an owner would look at their point summary page where the transactions are listed-(the reserv. made or cancelled) but i thought if you kept going farther it would tell you what the reservation was for( 2 bed, studio etc) Mine is showing res. # but blank on next page and says something went wrong-they looking into it. this has been going on for couple weeks. So im just wondering if it is just me or if it is happening to others

I think that has been broken since the March 2020 system was implemented. I have that same problem.
@Richelle or @HitchHiker71, would it be possible to have your spreadsheets/release info in a sticky? I was just looking for the most recent info and found something from July, not sure if that's current or not. It would be nice to have easy access to the most current info, if that's possible. TIA

 

[HitchHiker71]

I am wondering if an owner would look at their point summary page where the transactions are listed-(the reserv. made or cancelled) but i thought if you kept going farther it would tell you what the reservation was for( 2 bed, studio etc) Mine is showing res. # but blank on next page and says something went wrong-they looking into it. this has been going on for couple weeks. So im just wondering if it is just me or if it is happening to others

Just so we are clear on exactly what the steps to reproduce are for this issue:

1. Navigate to Points Summary on owner dashboard
2. Pan down to “Transaction History” section
3. Click on down arrow to expand a reservation transaction
4. Click on “View Transaction Details” link

Screenshot for reference:

When I follow these steps, I don’t experience any issues viewing the reservation details. Can you validate the steps listed above, and provide details on what you do not see? A screenshot would be great if it’s not too much to ask.

I’m doing this on an iPhone 11 using current iOS and Safari versions.


Sent from my iPhone using Tapatalk

 

[HitchHiker71]

I think that has been broken since the March 2020 system was implemented. I have that same problem.
@Richelle or @HitchHiker71, would it be possible to have your spreadsheets/release info in a sticky? I was just looking for the most recent info and found something from July, not sure if that's current or not. It would be nice to have easy access to the most current info, if that's possible. TIA

That’s a great idea Sandi, thanks for the suggestion. I am a bit distracted at present as my firm was acquired in early September and I’m wrapped up in a WFR (Work Force Reduction) while also spending a significant amount of time on transition activities and job searching at present. I’m employed through year end and then have some severance after year end thankfully.

I therefore haven’t been focused on much of anything timeshare related - but Richelle has been filling in for me on the timeshare front during my time of adversity (many thanks to @Richelle ). I hope to have my career prospects sorted out toward year end such that I can shift some focus back toward timesharing.


Sent from my iPhone using Tapatalk

 

[vv813]

Just so we are clear on exactly what the steps to reproduce are for this issue:

1. Navigate to Points Summary on owner dashboard
2. Pan down to “Transaction History” section
3. Click on down arrow to expand a reservation transaction
4. Click on “View Transaction Details” link

Screenshot for reference:

When I follow these steps, I don’t experience any issues viewing the reservation details. Can you validate the steps listed above, and provide details on what you do not see? A screenshot would be great if it’s not too much to ask.

I’m doing this on an iPhone 11 using current iOS and Safari versions.


Sent from my iPhone using Tapatalk

 

[vv813]

im not technical so couldnt figure out how to send screenshot but what i am describing is the steps you took but taking it one step further by going into * transaction details* that is where i have no description. and I thought i got into there definetly at beg. of Sept.

 

[Sandi Bo]

im not technical so couldnt figure out how to send screenshot but what i am describing is the steps you took but taking it one step further by going into * transaction details* that is where i have no description. and I thought i got into there definetly at beg. of Sept.

Same here, same issue as you @vv813. On my Samsung Galaxy Note 9 and on my Macbook Pro. Here is a screen shot - the member number was pretty much the only populated field and I hid that. (Screenshot after selecting the View Transaction Details link).

 

[HitchHiker71]

im not technical so couldnt figure out how to send screenshot but what i am describing is the steps you took but taking it one step further by going into * transaction details* that is where i have no description. and I thought i got into there definetly at beg. of Sept.

Try clearing your browser cache - this is the equivalent of the legendary “reboot” solution when using Windows desktop operating systems. If that doesn’t work, please let us know. What device type, OS version and browser are you using?


Sent from my iPhone using Tapatalk

 

[Sandi Bo]

That’s a great idea Sandi, thanks for the suggestion. I am a bit distracted at present as my firm was acquired in early September and I’m wrapped up in a WFR (Work Force Reduction) while also spending a significant amount of time on transition activities and job searching at present. I’m employed through year end and then have some severance after year end thankfully.

I therefore haven’t been focused on much of anything timeshare related - but Richelle has been filling in for me on the timeshare front during my time of adversity (many thanks to @Richelle ). I hope to have my career prospects sorted out toward year end such that I can shift some focus back toward timesharing.


Sent from my iPhone using Tapatalk

Thanks for all you do. Yikes, sorry for the job situation. I guess I am lucky my job was outsourced off shore and ended the end of November and I was able plan my retirement for that time. Who knew?

 

[Sandi Bo]

Try clearing your browser cache - this is the equivalent of the legendary “reboot” solution when using Windows desktop operating systems. If that doesn’t work, please let us know. What device type, OS version and browser are you using?


Sent from my iPhone using Tapatalk

After stomping my feet, sticking out my lower lip, and whining 'but i don't want to clear my cache', I did, on my Macbook Pro, using chrome (screenshot of my about page is below).

Same issue (no details populate) (I was trying not to complain too much, but.. here I go... the speed (or should I saw slowness) in horrendous as well. Takes over 30 seconds for that transaction section to appear.

 

[vv813]

Try clearing your browser cache - this is the equivalent of the legendary “reboot” solution when using Windows desktop operating systems. If that doesn’t work, please let us know. What device type, OS version and browser are you using?


Sent from my iPhone using Tapatalk

On android cell played around stumbled in something saying clear history (which i think did cuz now pages look different( but there is no change to the detail transaction page. (and as a funny my daughter laughed because i have neve did self checkout or paid fast food with debit card. did both in one day -she said she is miving me to 20rh century) so maybe in next hundred years i may understand all this technology

 

[vv813]

thank you for looking into this. It is back to full version as was before.Appreciate time and effort you put in for us.

 

[Sandi Bo]

Just so we are clear on exactly what the steps to reproduce are for this issue:

1. Navigate to Points Summary on owner dashboard
2. Pan down to “Transaction History” section
3. Click on down arrow to expand a reservation transaction
4. Click on “View Transaction Details” link

Screenshot for reference:

When I follow these steps, I don’t experience any issues viewing the reservation details. Can you validate the steps listed above, and provide details on what you do not see? A screenshot would be great if it’s not too much to ask.

I’m doing this on an iPhone 11 using current iOS and Safari versions.


Sent from my iPhone using Tapatalk

Am I the only person who does not see transaction details when they select 'View Transaction Details'. @HitchHiker71, I follow these steps on my MacBook Pro in both chrome and safari, and also on my Samsung Galaxy Note 9. (I cleared cache in all of these applications and rebooted/restarted as well). When I click on 'View Transaction Details' I still get 'Something unexpected just happened' and the only details that populate are my Member Number :-( Attached is a screenshot.

The lack of information and details overall (since March) is extremely frustrating. I keep my own records now, but there are times I need to see the information in the system and I just can't do it.

I report issues on feedback. Any other suggestions/help are greatly appreciated.

 

[scootr5]

Am I the only person who does not see transaction details when they select 'View Transaction Details'.

I just tried on a couple of transactions in my account, and it worked as expected.

 

[Sandi Bo]

I just tried on a couple of transactions in my account, and it worked as expected.

Thanks for checking. I'll try calling and see if I can get a ticket or something. I don't know what else to do :-(

 

[Manzana]

Thanks for checking. I'll try calling and see if I can get a ticket or something. I don't know what else to do :-(

It does not work for me. I am seeing same as you Sandi Bo

 

[vv813]

Sandi Bo- just checked my page again and it is back to being blank as you have showed and how it was when I started this thread. Did you call in for ticket. Wondering if they keep updating things behind the scenes getting ready for Nov. change over.

 

[Sandi Bo]

Sandi Bo- just checked my page again and it is back to being blank as you have showed and how it was when I started this thread. Did you call in for ticket. Wondering if they keep updating things behind the scenes getting ready for Nov. change over.

I called. The VC couldn't duplicate the issue. I think they can login and see things as we do (versus the system they use). She was super helpful, at least sympathized with me. She suggested trying on a different computer. I'm going to drag out an old one, or try on my daughters when I can. Maybe grab my husband's iphone when he's not looking. I don't know if I can eventually get them to open a ticket, but understand if they can't duplicate it they really can't fix it. Very frustrating, the transaction history is a pathetic remnant of what we used to have, and then to have it not even work is even worse. Hoping they bring back some reporting functionality at some point, and maybe it will get fixed at that time? For now, I have to call in. I also call in to check for overlapping reservations. They have alert flags, we don't (anymore). :-(

 

[WyndhamBarter]

suggestions

Maybe try "private" mode in browsers to make sure you're not
being burned by a 'helpful' cookie full of bad data?

This is a stretch, I admit. You could also try going thru a
VPN and/or a proxy webserver just to eliminate weird scenarios.

It sure does 'feel' like a server-side issue, though. Have you
tried creating an additional CW web login and looking from there?

 

[Richelle]

I called. The VC couldn't duplicate the issue. I think they can login and see things as we do (versus the system they use). She was super helpful, at least sympathized with me. She suggested trying on a different computer. I'm going to drag out an old one, or try on my daughters when I can. Maybe grab my husband's iphone when he's not looking. I don't know if I can eventually get them to open a ticket, but understand if they can't duplicate it they really can't fix it. Very frustrating, the transaction history is a pathetic remnant of what we used to have, and then to have it not even work is even worse. Hoping they bring back some reporting functionality at some point, and maybe it will get fixed at that time? For now, I have to call in. I also call in to check for overlapping reservations. They have alert flags, we don't (anymore). :-(

Do you know how to use developer tools to capture logs? I was thinking about the email issue and this issue.

 

[Sandi Bo]

Do you know how to use developer tools to capture logs? I was thinking about the email issue and this issue.

I can do that, want to PM me and let me know what you want me to capture? Thanks!

 

[Sandi Bo]

Maybe try "private" mode in browsers to make sure you're not
being burned by a 'helpful' cookie full of bad data?

This is a stretch, I admit. You could also try going thru a
VPN and/or a proxy webserver just to eliminate weird scenarios.

It sure does 'feel' like a server-side issue, though. Have you
tried creating an additional CW web login and looking from there?

I'll try some of these suggestions when I get a chance. I have tried with multiple logins. I did try on my husbands iphone. I've never used it (nor does he) to access Wyndham. Same problem. I have a lot of transactions. That's the only thing I can guess it can be :-( Thank you for your suggestions.