Please post all Coronavirus/Vistana discussions in this thread - thank you!

[DannyTS]

can you fly directly to Cancun? I think there are direct flights from London

 

[CPNY]

My wife and I were due to fly to Cancun, via Miami, this week for our first stay at Lagunama, followed by a few days at our HR, Vistana, but the travel ban from UK to USA has put paid to that vacation. Now I’ll try and transfer the book to next Novembe.

I thought the ban did not include the UK

 

[Karen G]

I thought the ban did not include the UK

It was announced this morning that the ban on travel from the UK and Ireland will be implemented at midnight Monday night, Eastern Daylight Time.

 

[CPNY]

It was announced this morning that the ban on travel from the UK and Ireland will be implemented at midnight Monday night, Eastern Daylight Time.

Wow. More and more things will be banned. I’m glad I cancelled the Bahamas now.

 

[SMHarman]

can you fly directly to Cancun? I think there are direct flights from London

There is one daily LGW>CUN. It's been pretty full. You may be able to rebook on that routing. Or if your flights are with AA or BA request a reroute for IROPS

 

[RoverJohn]

A Phone option seems untennable at this time, Saturday at 2PM on the Pacific Coast. We have a reservation for a three bedroom unit beginning Friday, March 20th. I am in the prime at risk group, 74, and am fearing that Mexico will cancel entry into the country to mitigate the possible transmission of Covid19. Any suggestions on a course of action
John

 

[botham]

Yes, we could re-route, but are no worried we might get stranded in Mexico if they impose restriction, or worse still get the virus there. We’re trying to rebook in Novembe.

 

[SMHarman]

Yes, we could re-route, but are no worried we might get stranded in Mexico if they impose restriction, or worse still get the virus there. We’re trying to rebook in Novembe.

My parents are on that flight in a couple of weeks with us meeting then 6 days later from NYC.

Hoping that will happen.

 

[ocdb8r]

I called repeatedly and finally got through and was able to register my number for a callback. About two hours later had an agent on the phone. Was told fee would be waived but Options would be restricted. I pushed back, the the agent wouldn't budge...and given these were actually banked options that expire this year, I didn't bother pressing too hard. I don't see myself able to make any plans with much advance notice for the rest of this year, so 60-day restriction is tenable. However, low-and-behold when the Options were returned, no restrictions (I even made a test booking for December to double-check).

 

[RoverJohn]

And in regards to the post from Markus one response earlier than mine, I would hate to do the cancellation online and not miss the fee for cancellation and the SO put back into my account. Maybe I will have to be on the phone beginning Monday morning. It would be worth it.

 

[RoverJohn]

occdb8r - what phone number is working on Saturday?

 

[ocdb8r]

occdb8r - what phone number is working on Saturday?

I used 407-903-4635 6 hours ago...and got my callback 1:34 later (based on my mobile call log). As I mentioned, I had to call 5 or 6 times before it let me in the queue...the other times I got the message that they couldn't take my call and I should try another time.

 

[Ken555]

Yes, we could re-route, but are no worried we might get stranded in Mexico if they impose restriction, or worse still get the virus there. We’re trying to rebook in Novembe.

About 22 hours ago I read that Mexico is considering closing the border and stop flights from the US. They don’t want us to bring the bug to them...


Sent from my iPad using Tapatalk

 

[RoverJohn]

Thank you ocdb8r - I will phone Monday and hope for the best. Sorry for misspelling your name.
John

 

[ocdb8r]

Thank you ocdb8r - I will phone Monday and hope for the best. Sorry for misspelling your name.
John

GOOD LUCK! and no worries...it's not really my name, it's a VERY OLD moniker from high school debate days. One I'd gladly retire if I hadn't held on to the same email address for over 2 decades!

 

[pacman777]

Vail company just announced they’re closing all their ski mountains for a week starting tomorrow for a week. Thankfully we just got back today from an awesome week of skiing Breck! I would’ve been pissed! Sorry for those that were planning ski vacations for this upcoming week.

 

[cincytrvlers]

We are 5* owners at the Westin St John and have reservations for a week beginning 11April. Anyone been able to get a response on the reimbursement for cancellation of timeshare week due to the Coronavirus? Considering the limited medical facilities on St John and/or St Thomas we are reluctant to travel to the island . I have tried for four days to reach Vistana with no success... "Leave a number, we will call you does not work. " "Send an email and we will respond does not work" Calling the GM's office "Leave a message, we will call you back, does not work either. Today, we called Vistana early and , they are CLOSED !!!!! Nice !!! Appraently not an emergency for them or perhaps no one cares!

Anybody now if they are waiving penalties for late cancellations???? or anyone know anything ? LOL!

 

[CPNY]

We are 5* owners at the Westin St John and have reservations for a week beginning 11April. Anyone been able to get a response on the reimbursement for cancellation of timeshare week due to the Coronavirus? Considering the limited medical facilities on St John and/or St Thomas we are reluctant to travel to the island . I have tried for four days to reach Vistana with no success... "Leave a number, we will call you does not work. " "Send an email and we will respond does not work" Calling the GM's office "Leave a message, we will call you back, does not work either. Today, we called Vistana early and , they are CLOSED !!!!! Nice !!! Appraently not an emergency for them or perhaps no one cares!

Anybody now if they are waiving penalties for late cancellations???? or anyone know anything ? LOL!

Mixed. My cousin fees were waived but options still restricted. For me both were waived and restrictions removed.

 

[DeniseM]

Vistana sent out a letter a couple of days ago and it's posted on this forum. The letter does not offer any special dispensation of the rules - just platitudes.

 

[Ianneyan]

I just called yesterday and opted for the call back. They did call me back within the timeframe estimated. My cancellation fee was waived but the options are still restricted.

One thing I noticed is that they matched my phone number with my account. Were you calling from a phone that is registered with them?

 

[Mcjohan]

I’m wondering if the fees/restrictions have anything to do with it being a Home Resort reservation or not. When I called Thursday the person I spoke with commented that our Lagunamar week was a home resort reservation & we’d pay the cancellation fee but restrictions would be waived.

 

[mjm1]

I tried calling a couple times today and couldn’t even be on hold since the lines were overloaded. Need to try another time.

We have a trip to WSJ for late April, so aren’t sure what we are going to do. Since the healthcare of St John and St Thomas doesn’t appear to be very good, if available at all, that may push it to cancel. It would be nice if Vistana would have a set policy, so we all know what our options are. I know MVC has a known policy for points reservations.

Best regards.

Mike

After opting to have them return my call they did. The rep told me that the fee would be waived, but the SOs would be restricted. I mentioned that others have been told no restrictions apply. She said that some of the reps had misinterpreted the policy and allowed for no restrictions, but that has been clarified. So, unless they make further changes restrictions will apply.

Best regards.

Mike

 

[grgs]

I have a Kierland week rented with a check in of Mar. 21. The renter just contacted me asking if he get refund. I said no, but if hedecides to cancel, I'll work with him to reschedule another trip. It would be very helpful to get clarity from Vistana on what we can do with these SOs, so I can let the renter know what his options are. I would be happy to pay the cancellation fee if the SOs are unrestricted.

Maybe we'll get an update tomorrow.

 

[DeniseM]

With restricted Staroptions you can make a new reservation, 60-0 days before check-in, at any available Vistana resort, in 2020.

 

[lorenmd]

I have a Kierland week rented with a check in of Mar. 21. The renter just contacted me asking if he get refund. I said no, but if hedecides to cancel, I'll work with him to reschedule another trip. It would be very helpful to get clarity from Vistana on what we can do with these SOs, so I can let the renter know what his options are. I would be happy to pay the cancellation fee if the SOs are unrestricted.

Maybe we'll get an update tomorrow.

oh come on. this is all of us in this
together. just reimburse his money. don't be that guy.