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Phone # for Internal Trade

susiequeve

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Hello,

Does anyone have the phone # to call when trying to do an internal trade 8 months out? Also, could you please give the exact time to call from the east coast.

Thanks so much for your help. I want to be prepared for my phone call on September 1st. LOL. :D
 

tomandrobin

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Login to mystar central and look under using your ownership.

There are different phone numbers, depending on wether you own sheraton or westin, and if you are elite status.
 

DeniseM

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*I just added this info. to the Owner Resources Sticky under the heading "Reservations."

The time to start calling is at 8:59 ET - keep hitting redial until you get through.

Here are the phone numbers for Owner Services-

U.S., Canada and Puerto Rico - 1-888-SV-OWNER (1-888-786-9637)

United Kingdom - 0-800-89-5065

Mexico - 001-800-847-8262

Non-branded resorts (Harborside, Lakeside Terrace, Cave Creek, Vistana Beach Club etc.) 800-847-8262

Sheraton Branded Ownership 888-SV-OWNER

Westin Branded Ownership 888-WV-OWNER

Fax: - 407-903-4641​

Hours of Operation:
9am - 9pm Mon-Fri
9am - 6pm Sat-Sun
 
Last edited:

susiequeve

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Thank you Denise - I'll be on the phone @ 8:59AM as you suggested. I called Owner Services this morning and I'm told they'll be closed on September 1st for the holiday. :(
 

DeniseM

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Look at it this way - no one else will be able to call on the 1st either, and on the 2nd you will be able to check availability for the 1st and 2nd at the same time.

What exchange are you requesting? - May 1st - right?

Good luck! :hi:
 

susiequeve

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Denise - I'm trying for Harborside. I'm not keeping my hopes up but we'll see, I'm going to give it my best shot. I'll be as persistent as I need to be. Wish me luck. :D
 

tomandrobin

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Shooting for May, I think your chances are pretty good. The middle and late May are better then the begining of May.

Let us know how you do with Starwood. I will be trying for a May 3rd check-in at HRA, to book a room for a friend.
 

iluvwdw

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GOOD LUCK! I really don't think you will have any problems for May. I've been lucky enough to get it 5 years in a row...but I usually book the week of Mother's Day, which is usually the 2nd weekend of the month.
 

James1975NY

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*I just added this info. to the Owner Resources Sticky under the heading "Reservations."

The time to start calling is at 8:59 ET - keep hitting redial until you get through.

Here are the phone numbers for Owner Services-

U.S., Canada and Puerto Rico - 1-888-SV-OWNER (1-888-786-9637)
United Kingdom - 0-800-89-5065
Mexico - 001-800-847-8262
All Other Areas - 407-903-4649
Fax: - 407-903-4641

Hours of Operation:
9am - 9pm Mon-Fri
9am - 6pm Sat-Sun

Denise, if you would like to update....

UK number is accurate, Mexico is accurate.....you can add:

Non-branded (Harborside, Lakeside Terrace, Cave Creek, Vistana Beach Club etc.)
800-847-8262

Sheraton Branded Ownership
888-SV-OWNER

Westin Branded Ownership
888-WV-OWNER

When owners call through the right number, you are giving SVO an opportunity to track call volumes more effectively, budget for phone costs and also helps identify training opportunities.
 

DeniseM

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WKORV, WKV, SDO, Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra.
Denise, if you would like to update....

UK number is accurate, Mexico is accurate.....you can add:

Non-branded (Harborside, Lakeside Terrace, Cave Creek, Vistana Beach Club etc.)
800-847-8262

Sheraton Branded Ownership
888-SV-OWNER

Westin Branded Ownership
888-WV-OWNER

When owners call through the right number, you are giving SVO an opportunity to track call volumes more effectively, budget for phone costs and also helps identify training opportunities.

THANKS for the update! :hi:
 
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