Paymentus May Payments

[Jan M.]

The paymentus has been such a mess from day one. It was a poor decision to move to a new system. I had to change my sec code and expiry date of my CC on the website, and I don't even know if it changed on both of our accounts. We will soon know. I am sure Wyndham won't waste any time sending me a late payment notice with extra fees.

If you did that within 10 days of when the payment is scheduled, keep an eye on your credit card account to make sure it went through. You may have to go back into Paymentus and make a one time payment for this month. That may kick out your automatic payment so check it to see if you have to set up the automatic payment again after you do the one time payment.

 

[Rolltydr]

Totally disagree. Call Financial Services, NOT the customer Service number

It looks lime you may be fairly new to this forum with only 36 posts, or may e you just read and don’t post very much. In any case, I would suggest you go back and read all the threads on the Paymentus transition. You will numerous posts of owners who found issues with their accounts in the months since. Almost all of those owners called Financial Services because they are veteran and knowledgeable owners who know what they are doing and know which department to call when they have issues. Many of the ones who did call, waited hours on hold before their calls were even answered. Then, they waited days, weeks or months before their problems were resolved, if, indeed, they have been resolved.

If you are one of the lucky ones, that is great for you. But, it doesn’t mean everyone else had that same experience. Please do a little more research on the issue before telling us all we need to do is call Financial Services. That hasn’t worked for many of us and you saying how easy it is doesn’t make it so.

 

[chapjim]

Totally disagree. Call Financial Services, NOT the customer Service number

Thanks for the tip, Mr. Phil. I may not be very smart but I do know to call Financial Services (877-457-2766) for financial matters. Financial Services also writes tickets that are seldom resolved.

 

[chapjim]

It looks lime you may be fairly new to this forum with only 36 posts, or may e you just read and don’t post very much. In any case, I would suggest you go back and read all the threads on the Paymentus transition. You will numerous posts of owners who found issues with their accounts in the months since. Almost all of those owners called Financial Services because they are veteran and knowledgeable owners who know what they are doing and know which department to call when they have issues. Many of the ones who did call, waited hours on hold before their calls were even answered. Then, they waited days, weeks or months before their problems were resolved, if, indeed, they have been resolved.

If you are one of the lucky ones, that is great for you. But, it doesn’t mean everyone else had that same experience. Please do a little more research on the issue before telling us all we need to do is call Financial Services. That hasn’t worked for many of us and you saying how easy it is doesn’t make it so.

Thanks for the backup!!

 

[HitchHiker71]

Thanks for the tip, Mr. Phil. I may not be very smart but I do know to call Financial Services (877-457-2766) for financial matters. Financial Services also writes tickets that are seldom resolved.

If the reported issue is something that the Financial Services team can actually resolve within the system without having to write up a trouble ticket, then the chances of resolution are good - as they have control over their own universe in this respect. Once a trouble ticket has to be written, it's a toss up as to whether the reported issue gets resolved or not. What I generally recommend is to always capture the trouble ticket number for future reference. If after 2-3 weeks the reported trouble ticket hasn't been resolved - send an email to michael.brown@travelandleisure.com and explicitly bullet point out your reported issue, and what remediation attempts have been made to date, and let his office attempt to get the appropriate priority placed upon your reported issue. Owners have generally had good success using this method to promote remediations/resolutions on reported issues, especially if/when those issues are more complex in nature.