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Paymentus - it's coming, it's coming

Sandi Bo

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I, for one, am excited to see we are getting this new financial system and the features advertised (which you gotta believe it's gonna be good, right, it's a well known 3rd party system).

As of now, it is not available, even though you can see the link under the Ownership tab - you can't register yet. I called in (because I do need some financial info at the moment) and nothing is available to anyone right now (no financial data, can't make payments, etc). They are hoping it's up by Monday or Tuesday. There is a direct number - 888-739-4016 you can call for updates.
 

b2bailey

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I just tried to make my monthly maintenance fee payment. I tried to access new portal, received various 'no can do' messages. Tried the method to pay without log-in. Was surprised when asked for my Birthdate -- thinking Wyndham doesn't have that on file. Sure enough, error message said "Unable to match account number and birthdate.

Anyone had success using new payment system?
 

HitchHiker71

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For what? Changing a date on an expired CC! They need an app

Sent from my T906 using Tapatalk
PaymentUS has mobile apps:


Whether these apps will specifically work with Wyndham's implementation of PaymentUS I don't know - but I'd assume since Wyndham is leveraging a third party service here - that if the app itself supports third party integrations that it could be used to manage your Wyndham payments.
 

Sandi Bo

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For what? Changing a date on an expired CC! They need an app

Sent from my T906 using Tapatalk
I'll probably get in trouble trying to recall from memory, I thought I read it's the same system that Amazon uses. I'm looking forward to being able to see more details around our payment history. The people in finance have to look in multiple systems, logout, login elsewhere, and may or may not be accurate. Looking forward to seeing the new system, hopefully my dreams are not dashed. If you are on autopay, you cannot make a one time payment. Sounds like that will be easy peasy with the new system.
 

HitchHiker71

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OK, so I just tried using this service for the first time. I didn't get very far, so I'm looking for a few brave souls to try this out and see if you experience the same issues. I followed the steps in the email I received as follows:

1660251674508.png


So I clicked on the Frist Time User? link. I filled out the three fields (email, member ID, zip code). I received the following response:

1660251732946.png


I had never tried this previously, so this response was confusing. I then backed out via the "Close" button and tried to login using my existing Wyndham creds - no dice. I then decided to try the "Forgot your password?" link, and received the following response:

1660251917749.png


So right out of the date - I cannot create a profile - and I cannot reset my password online. I'm pretty much dead in the water. I'm already escalating this to Wyndham - but figured I'd post here to see how far any of my other TUGGERs have gotten...
 

keno999

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OK, so I just tried using this service for the first time. I didn't get very far, so I'm looking for a few brave souls to try this out and see if you experience the same issues. I followed the steps in the email I received as follows:

View attachment 62246

So I clicked on the Frist Time User? link. I filled out the three fields (email, member ID, zip code). I received the following response:

View attachment 62247

I had never tried this previously, so this response was confusing. I then backed out via the "Close" button and tried to login using my existing Wyndham creds - no dice. I then decided to try the "Forgot your password?" link, and received the following response:

View attachment 62249

So right out of the date - I cannot create a profile - and I cannot reset my password online. I'm pretty much dead in the water. I'm already escalating this to Wyndham - but figured I'd post here to see how far any of my other TUGGERs have gotten...
I tried a couple of days ago - same results.
 

HitchHiker71

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OK, for those of you who experience problems with the new PaymentUS portal setup - please contact Wyndham Consumer Finance at 800-251-8736, and have your member ID and other account validation info handy of course.

I had to have my password manually reset by this helpdesk specifically. I'm up and running now and able to access the new finance portal.

Don't call Wyndham Owner Care - or if you do - ask to be transferred to the Consumer Finance helpdesk.
 

paxsarah

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I tried a couple of days ago - same results.
The same for me when I tried yesterday.

I guess the more pertinent question is: Has anyone not gotten this result from the website? Is it working for anyone (without having had to call)?
 

Cyrus24

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I'm getting the same results. Big question, if I do nothing, will they autopay at then end of the month as they do every month? Or, must I actually call and go through the painful exercise of getting set up to do something that should have been done automatically? Typical Wyndham. Can't get anything right.
 

HitchHiker71

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I'm getting the same results. Big question, if I do nothing, will they autopay at then end of the month as they do every month? Or, must I actually call and go through the painful exercise of getting set up to do something that should have been done automatically? Typical Wyndham. Can't get anything right.
From what I can see in the portal, and from what the email states, if you had autopay already set up, you don't have to change anything. Though I now have access to the paymentus portal - I have made no changes to anything - nor do I plan to unless it becomes necessary.

1660269719195.png
 

Sandi Bo

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I had tried Saturday, July 30th, as you could see the link on the ownership tab (see post 1). Earlier in the week the ownership tab wasn't available. I called (and reported here) what the VC's told me (they couldn't see the old system or the new yet either, ownership information was not available to anyone, I also read on FB (so it must be true) that people were not able to make payments.

On maybe Tuesday, I could see the link and tried to register and experienced what you posted in post 6. Figured it wasn't ready yet.

Silly me, thought maybe they would announce when it's ready. Kind of like cancelling a reservation and waiting for it to show up again in the system. We should be should be used to this by now (waiting, wondering, try/try again). Design by Wyndham.

This is what I get now: I have to use my 5 digit zip code and the email address on my account or it will say invalid answer.

1660275407393.png


I never set up a password. If I try to forgotten password, I get this (no instruction as to who to contact):
1660276483821.png


Guess I'll try to call in the next few days. Funny they gave you different instruction @hitchhiker as to who to contact. In my original post, I have a phone number they gave me. Honestly, my autopay won't come out til August 29th. Rather than wait on the phone for hours I may wait a few more days. You think everyone is going to has to call? Has anyone been able to access without running into issues?
 

Rolltydr

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I tried unsuccessfully to get in last night. I also checked my credit card transactions. I’m on autopay and it usually posts on the 7th or 8th each month. It has not posted so far in August. I’ll call today and see i I can get mu access set up and if there is anything I need to do for autopay.
 

keno999

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OK, for those of you who experience problems with the new PaymentUS portal setup - please contact Wyndham Consumer Finance at 800-251-8736, and have your member ID and other account validation info handy of course.

I had to have my password manually reset by this helpdesk specifically. I'm up and running now and able to access the new finance portal.

Don't call Wyndham Owner Care - or if you do - ask to be transferred to the Consumer Finance helpdesk.
I called in this morning and got the password reset - thanks. It showed I was past due for this months payment. I've been on autopay and never had an issue. I entered my credit card info as it looks like it didn't come across when they transitioned to this system. It also showed a different payment method that I didn't recognize so I called back and got another rep. She said that they are still transitioning and hopefully it would be corrected. So, at least it says I'm not past due but I have two autopay methods setup of which 1 is valid as of today. I'll keep checking back but here's to hope!
 

Cyrus24

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I tried unsuccessfully to get in last night. I also checked my credit card transactions. I’m on autopay and it usually posts on the 7th or 8th each month. It has not posted so far in August. I’ll call today and see i I can get mu access set up and if there is anything I need to do for autopay.
For all of us on autopay before this oh so disastrous rollout, please keep us informed as to what you find. I don't really want to call just to sit on hold for hours, at this point, since my autopay date is not until the 27th.
 

HitchHiker71

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I had tried Saturday, July 30th, as you could see the link on the ownership tab (see post 1). Earlier in the week the ownership tab wasn't available. I called (and reported here) what the VC's told me (they couldn't see the old system or the new yet either, ownership information was not available to anyone, I also read on FB (so it must be true) that people were not able to make payments.

On maybe Tuesday, I could see the link and tried to register and experienced what you posted in post 6. Figured it wasn't ready yet.

Silly me, thought maybe they would announce when it's ready. Kind of like cancelling a reservation and waiting for it to show up again in the system. We should be should be used to this by now (waiting, wondering, try/try again). Design by Wyndham.

This is what I get now: I have to use my 5 digit zip code and the email address on my account or it will say invalid answer.

View attachment 62274

I never set up a password. If I try to forgotten password, I get this (no instruction as to who to contact):
View attachment 62276

Guess I'll try to call in the next few days. Funny they gave you different instruction @hitchhiker as to who to contact. In my original post, I have a phone number they gave me. Honestly, my autopay won't come out til August 29th. Rather than wait on the phone for hours I may wait a few more days. You think everyone is going to has to call? Has anyone been able to access without running into issues?
I haven't had to call into the frontline Consumer Finance 800# as yet but I doubt it'll be the long wait that we're typically seeing when attempting to get through to Owner Care for example. @keno999 when you called in how long did you have to sit on hold? I got right through but I was given a direct dial number to a manager since I had asked to speak to someone so I could help set expectations for others here on TUG and on the online FB groups.

My account in the payment portal currently shows as past due - and my payment processed on July 12 of last month - and I see under Payment History a charge listed for today, August 12, for my monthly MFs, but I don't yet see any like charge in my temporary authorizations section on my credit card. I will check again tomorrow and if I don't see anything I will have to call back in to see what's going on and obtain more info/guidance that may help out some others in the process.
 

keno999

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I haven't had to call into the frontline Consumer Finance 800# as yet but I doubt it'll be the long wait that we're typically seeing when attempting to get through to Owner Care for example. @keno999 when you called in how long did you have to sit on hold? I got right through but I was given a direct dial number to a manager since I had asked to speak to someone so I could help set expectations for others here on TUG and on the online FB groups.

My account in the payment portal currently shows as past due - and my payment processed on July 12 of last month - and I see under Payment History a charge listed for today, August 12, for my monthly MFs, but I don't yet see any like charge in my temporary authorizations section on my credit card. I will check again tomorrow and if I don't see anything I will have to call back in to see what's going on and obtain more info/guidance that may help out some others in the process.
I called about 0900 EDT twice - got right through.
 

Rolltydr

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I called into Financial Services and only waited a minute or so. The CSR I spoke to was fabulous! I explained that I couldn't get into my account and couldn't create a new one, and I also had a payment that was due on 8/6 and it hadn't posted yet. She explained that anyone with a due date of 8/1-8/9 was having their auto payments, manually input into the system so give it another week or so and that should be completed. No late charges would apply, it was just taking a while to do the manual entries. As for my account, she set everything up and got my access rights. I was able to get in and see one of my developer CWA account but not the 2 resale accounts. She couldn't find the problem but I told her I'd give it a few more days to see if they showed up and, if not, I'd call back. I also looked at the Payment History and it showed my payment processing today.

At one point in the call, I asked her if this is what she did all day. She said, yes, pretty much. I said, I'm sorry. She said, "no, no, no. I love it!" She was so nice and cheerful and very helpful.
 

troy12n

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My MF didn't auto process yet either, it usually does on the 4th or 5th of the month. I, like everyone else I guess tried to register with the link off the financial page of our owners website and got the same error everyone else is getting.
 

Rolltydr

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I forgot to put this in my previous post. The reason I couldn’t register my account is because they had the wrong email address. I bought 2 resale contracts in 2020 and the email they had on file in the payment system was the person I bought them from. Once she got that changed, I was able to register my account and create my password.
 

scootr5

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Just spent about 10 minutes on hold, got the password reset, and now have access.
 

r4rab

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My MFs should have been charged to my CC on 8/4. I tried logging into paymentus a few days ago but had the issues everyone is reporting.
I just received an email from WyndhamVacationClubs@paymentus.com indicating my MF payment had been received and was posted to my account.
I also now see it as pending on my CC.
 

Sandi Bo

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Oy - can I request to remove my posts about being excited for this new functionality (that was a joke @hitchhiker).

I did call. She was very nice and was able to help me, painful as the overall experience was.

First they had one heck of time finding me on the account, I needed to give them a contract I was on, that's how they found me. Before they found me on a contract, it looked like I was going to have to call someone else and have them give permission to speak to me (my husband truly enjoys those type conversations, but he was golfing).

They had to reset my password (which I really don't think I ever set in the first place).

Upon logging in with the temporary password so I could update it, I erroneously entered a 9 character password (it needs to be 10), so got an error message.

Error messages don't clear, so it didn't look like my password was updating when I entered a 10 character one. But it did. At this point that's the only good thing I can say. Well that and my autopay posted on July 29th so I have plenty of time to figure things out.

I see my contracts with the incorrect payment method showing (showing echeck, which is wrong). I can't seem to find a total bill. But this with a 2 year old at nap time and 4 year making cookies was as much fun as I could stand for today. I hung up and will look further when I can spend more time on it.

I'm assuming everyone is going to have to call? Unless they are working on some better fixes. When she couldn't find me on the account, she said they were still inputting data and to try in a day or two (but then I had her look at a contract).

Good luck to all!!
 

chapjim

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A little bit of weirdness here!

My August maintenance fee posted as a pending charge today (8/12) to my Navy Fed VISA card. Good that I'm not delinquent but I never authorized maintenance fees to be charged to my VISA card. For years, maintenance fees have been charged to my Navy Fed MasterCard on or about the 8th of the month. Wyndham has my VISA card number because that's the card I used for guest confirmations, also the one time a few years back that I paid for points protection.

Supposedly, if we were set up for automatic payments, we didn't have to do anything to accommodate Paymentus. For some reason, they couldn't process the payment as before so they did what they thought was the next best thing. (Wonder what would happen if I told NFCU that the transaction was not authorized?)
 
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scootr5

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I see my contracts with the incorrect payment method showing (showing echeck, which is wrong).
my individual contracts all show in the portal with that same thing, which I’ve never set up. There is a different entry for the master account number that shows properly with the credit card. I’m assuming (terrible to do, I know) that maybe they pay the HOAs via echeck, after they collect from me?
 
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