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Email that address and ask them. I assume that since you've been using the ownerservices email address, you must be a deeded week owner. You can book deeded weeks online now. Just log in and select My Reservations/Book My Week.
Last February, I made our deeded week reservations online. Yes, it does allow you to enter special requests such as room requests. You have to look carefully at each page while making the reservation to make sure you don't miss the special requests field, because once you make the reservation, you can't view or modify the special requests. I had to talk to them to add my BIL to the reservation and they confirmed that my room request was in their system.
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