Fi2
TUG Member
- Joined
- Jan 27, 2016
- Messages
- 176
- Reaction score
- 107
- Points
- 153
- Location
- Northern NJ
- Resorts Owned
- only Platinum MVC - Fairway Villas, Newport Coast, Grande Vista, Desert Springs, Summit Watch (x2), Grande Ocean OS (x2), and too many destination points
I’m yet another Chairman’s Club member facing huge website issues, and after hoping the weekend’s updates would improve my situation, have found that it’s only worse.
For years, I would mostly book online, especially since I can’t make phone calls when sitting amongst others at my kids’ sports practices. During this swim season however, despite the literal hundreds of tries made each day I’ve tried, I believe I completed only 3 reservations on my own. I’d just refresh again and again until temporary holds timed out, back out, or log in and out, and repeat variations of the process for hours each week (during practices mostly, but also at odd times throughout the day or night), before calling reservations in during “found time” over the next few days.
What was new to me Monday, was finding that the super slow and regularly failed loading of my future reservations page is now consistently faster, but absolutely wrong. The resulting page states that I have no points based reservations, when I have dozens in reality. And, today still, the six week string of summer ‘23 reservations (booked by phone yesterday) is also missing from list of weeks reservations. I’ll have to make/find time to call again, just to get the info necessary for depositing some into interval. Ugh.
BTW clearing caches, using various browsers, and various devices hasn’t helped, and while the Chairman’s line phone reps are sympathetic, they can’t do much more than log my complaints and tell me to call “anytime” I encounter website issues… as if they’re open, and available without a wait, whenever I’ve got a moment.
For years, I would mostly book online, especially since I can’t make phone calls when sitting amongst others at my kids’ sports practices. During this swim season however, despite the literal hundreds of tries made each day I’ve tried, I believe I completed only 3 reservations on my own. I’d just refresh again and again until temporary holds timed out, back out, or log in and out, and repeat variations of the process for hours each week (during practices mostly, but also at odd times throughout the day or night), before calling reservations in during “found time” over the next few days.
What was new to me Monday, was finding that the super slow and regularly failed loading of my future reservations page is now consistently faster, but absolutely wrong. The resulting page states that I have no points based reservations, when I have dozens in reality. And, today still, the six week string of summer ‘23 reservations (booked by phone yesterday) is also missing from list of weeks reservations. I’ll have to make/find time to call again, just to get the info necessary for depositing some into interval. Ugh.
BTW clearing caches, using various browsers, and various devices hasn’t helped, and while the Chairman’s line phone reps are sympathetic, they can’t do much more than log my complaints and tell me to call “anytime” I encounter website issues… as if they’re open, and available without a wait, whenever I’ve got a moment.