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Owners Website IT Issues/Updates/Changes [MERGED]

BigDawgTUG

TUG Member
Joined
Jul 10, 2019
Messages
139
Reaction score
88
Points
89
Resorts Owned
Marriott's Canyon Villas, Marriott Vacation Club Pulse® at Custom House, Boston, Marriott Grand Residence Club®, Lake Tahoe - Quarter Share, Marriott's Grande Vista, Marriott's Newport Coast Villas, Marriott's St. Kitts Beach Club
In addition to not being able to see my upcoming reservations, this morning, I cannot search for availability. When I click on "Book Vacation Club Points," I get the following:

We Apologize for the inconvenience

We're sorry, there was a problem loading this page.

  • For maintenance fee payments, please wait 24 hours for payment to post. If the payment has not posted, please try again.
  • For reservation requests, we are unable to confirm this transaction. You may wish to request the vacation again. If the problem persists please contact us.

20-5-001
WDC-1-20-5-001
 

LUVourMarriotts

TUG Review Crew: Veteran
TUG Member
Joined
Jun 20, 2007
Messages
1,571
Reaction score
110
Points
274
Location
Apex, NC (The Peak of Good Living)
Resorts Owned
MFV (P) 2002
MSU (G) 2006
MOW (P) 2018
Enrolled in DP +++
In addition, Marriott.com (hotel site) is not able to find hotels to make reservations right now. I'm trying to make a reservation in June, put in my search criteria and it says the system is not able to process the request at this time, try later.
 

gln60

Guest
Joined
Oct 9, 2015
Messages
662
Reaction score
335
Points
123
Resorts Owned
Marriot Destination Club Points
Marriot Harbour Lake
It finally happened...haven't had any problems for quite a while....just tried to log on to the MVC website and the.......Sorry for the inconvenience message appeared....:rolleyes:
 

igopogo

TUG Member
Joined
Jan 12, 2022
Messages
65
Reaction score
21
Points
58
Also book using points has been offline since late yesterday.

edit - sorry, late to the game :)
 

bazzap

TUG Review Crew: Veteran
TUG Member
Joined
Nov 4, 2009
Messages
3,931
Reaction score
910
Points
349
Location
Cirencester UK
Yes, both the MVC website and app are showing weeks and points bookings again today.
 

gln60

Guest
Joined
Oct 9, 2015
Messages
662
Reaction score
335
Points
123
Resorts Owned
Marriot Destination Club Points
Marriot Harbour Lake
Anyone having trouble logging into MVC site today?…its saying site is down for maintenance.
 

Gemini Chica

TUG Member
Joined
Jul 5, 2016
Messages
1,029
Reaction score
170
Points
173
Location
Spain
Resorts Owned
Marbella Beach Resort
Playa Andaluza
Anyone having trouble logging into MVC site today?…its saying site is down for maintenance.
Yes I’m getting the same all day!


Sent from my iPhone using Tapatalk
 

dneveu

TUG Member
Joined
Mar 29, 2009
Messages
239
Reaction score
22
Points
228
Location
Los Angeles
Resorts Owned
Marriott Cypress Harbor, Marriott Shadow Ridge, Marriott Grand Chateau
I am unable to log on as well.
 

rickandcindy23

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
26,537
Reaction score
5,509
Points
1,049
Location
The Centennial State
Resorts Owned
Wyndham Platinum Founders(cough,gag). RCI, Shell, and WorldMark points. Disney's OKW and SSR pts; Marriott's Willow Ridge (4);Val Chatelle (7); Hono Koa (3); SBP lots and lots, SDO a few; Grand Palms (selling those). WKORV-OF (2).
I am wondering if the Vistana inventory is being merged into the Marriott site. That would be unnecessary.
 

BigDawgTUG

TUG Member
Joined
Jul 10, 2019
Messages
139
Reaction score
88
Points
89
Resorts Owned
Marriott's Canyon Villas, Marriott Vacation Club Pulse® at Custom House, Boston, Marriott Grand Residence Club®, Lake Tahoe - Quarter Share, Marriott's Grande Vista, Marriott's Newport Coast Villas, Marriott's St. Kitts Beach Club
I can now log onto the website, but still unable to search using points. Went to check my points balance and it looks like they cleaned up all of the "extra" rows from prior use years. However, I found an extra 2,780 points in my account. Explored more areas of the site, went back to my vacation point balance and those extra points were no longer there. Now that's unsettling! Still unable to access points reservations.
 

vol_90

TUG Member
Joined
Nov 17, 2018
Messages
372
Reaction score
427
Points
124
Resorts Owned
Marriott Phuket Beach Club, Aruba Surf Club, Grand Chateau, Canyon Villas, Desert Springs Villas II, DP & AP Points
I can now log onto the website, but still unable to search using points. Went to check my points balance and it looks like they cleaned up all of the "extra" rows from prior use years. However, I found an extra 2,780 points in my account. Explored more areas of the site, went back to my vacation point balance and those extra points were no longer there. Now that's unsettling! Still unable to access points reservations.
Same thing on viewing points. Had lots of extra for a few minutes but the balances are correct now. They did combine Asia Pacific and Destination Points into one account. Haven't tried to book anything yet so hopefully will be able to combine AP/DP for reservations when needed online going forward.
 

catharsis

TUG Member
Joined
May 23, 2010
Messages
443
Reaction score
82
Points
238
interesting to see my AP Points mergeed into my account, which is a sign that some major changes took place over the weekend. The fact that I could notice that that had happened means that I can now see my points balance for the first time in a month also, which is great!

However I cannot open the points booking page or even check points availability today, the points search times out on every attempt.... Anyone else able to check availability or make a booking?
 

gln60

Guest
Joined
Oct 9, 2015
Messages
662
Reaction score
335
Points
123
Resorts Owned
Marriot Destination Club Points
Marriot Harbour Lake
Nope…can not book…btw…what’s AP POINTS?
 

Gemini Chica

TUG Member
Joined
Jul 5, 2016
Messages
1,029
Reaction score
170
Points
173
Location
Spain
Resorts Owned
Marbella Beach Resort
Playa Andaluza
Same thing on viewing points. Had lots of extra for a few minutes but the balances are correct now. They did combine Asia Pacific and Destination Points into one account. Haven't tried to book anything yet so hopefully will be able to combine AP/DP for reservations when needed online going forward.
Hmm I have transferred AP & DP points and not differentiated now, wonder how its going to work!!
 

gln60

Guest
Joined
Oct 9, 2015
Messages
662
Reaction score
335
Points
123
Resorts Owned
Marriot Destination Club Points
Marriot Harbour Lake
When I try to look at my upcoming reservations it says…Bad Request..:unsure:
 

Steve Fatula

TUG Member
Joined
Jun 12, 2017
Messages
3,467
Reaction score
2,473
Points
299
Location
Calera, OK
Resorts Owned
Marriott Weeks & Destinations Points
I'm sure they tested the software changes before deploying. I can't login again

:ROFLMAO:
 

ljmiii

TUG Review Crew
TUG Member
Joined
Mar 25, 2008
Messages
1,307
Reaction score
599
Points
323
Location
NY, NY
I'm sure they tested the software changes before deploying. I can't login again
Where's that 'laughing, crying, sad, angry' emoji anyway?!?
 

BigDawgTUG

TUG Member
Joined
Jul 10, 2019
Messages
139
Reaction score
88
Points
89
Resorts Owned
Marriott's Canyon Villas, Marriott Vacation Club Pulse® at Custom House, Boston, Marriott Grand Residence Club®, Lake Tahoe - Quarter Share, Marriott's Grande Vista, Marriott's Newport Coast Villas, Marriott's St. Kitts Beach Club
Just spoke to an MVC phone rep after about 30 minutes on hold. She tells me that they too cannot do any points transactions (e.g., search for availability or modify existing reservations), so that option is out as well. She said they are able to handle weeks based transactions.
 

Steve Fatula

TUG Member
Joined
Jun 12, 2017
Messages
3,467
Reaction score
2,473
Points
299
Location
Calera, OK
Resorts Owned
Marriott Weeks & Destinations Points
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