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owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
48,890
Reaction score
20,325
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
No problems logging in to II right now either.
 

kozykritter

TUG Member
Joined
Nov 5, 2012
Messages
1,289
Reaction score
1,139
Location
Here, There and Everywhere
Resorts Owned
Sheraton Flex, MVC Points, Worldmark
In consideration of the moderator and the chat community, please consider posting any website issues in the sticky at the top of the forum instead of creating a new thread so the moderator doesn't have to spend time moving it there anyway.
 
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ocdb8r

TUG Member
Joined
Jan 10, 2008
Messages
1,575
Reaction score
800
In consideration of the moderator and the chat community, please consider posting any website issues in the sticky at the top of the forum instead of creating a new thread so the moderator doesn't have to spend time moving it there anyway.
Noted for the future. I considered this, but given it wasn't solely the owners.marriott.com site (which the sticky refers to) and all MVC Group sites, I went ahead and posted a thread.
 

Hindsite

TUG Member
Joined
Jul 16, 2023
Messages
835
Reaction score
604
Any one else struggling to log in today? Using Chrome if that matters.

1711644714176.png
 

wballoni

Guest
Joined
Apr 20, 2021
Messages
98
Reaction score
83
Location
Milwaukee, WI
Resorts Owned
Marriott's Grande Ocean platinum
Did MVC just revamp their site? I am getting something that looks, umm... incomplete.
 

m61376

Tug Review Crew
TUG Member
Joined
Aug 2, 2006
Messages
7,212
Reaction score
273
Location
NY
Resorts Owned
Marriott Aruba Surf Club 2 & 3BRs
I was wondering if it was a site change or just another IT error- I've been in the habit of logging in on more than one device and/or browser when I'm going to make reservations at the 12 month mark, in case I get the wheel just turning or some other glitch. Anyway, when I did this the calendars opened on both devices but got a strange multiple logins message when I tried to click through and couldn't reserve online. Luckily, I was wary of potential glitches with all the IT problems and had my husband calling in at the same time, and got what we wanted, but I was wondering if others have been able to reserve online if they've been signed in on more than one device and/or browser. Obviously, I'd like to know for next time around.
 

claraj

TUG Member
Joined
Jun 30, 2023
Messages
575
Reaction score
477
Location
Big Apple
Resorts Owned
Marriott Grande Vista, Marriott Los Suenos
I received this error trying to book this morning. Currently on hold for assistance.
Update- I received an email confirmation for the reservation despite not being able to get past this screen. I also see that they've deducted points for this reservation 3 times!

After reaching out via chat and on the phone, the issue was resolved and points returned. *Phew* I think there were website glitches (I received other error messages when trying to pull up reservation history) and the transaction went through 3 times.
Screenshot_2024-05-21-09-09-52-11_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
 
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kiko412

TUG Member
Joined
Oct 22, 2023
Messages
38
Reaction score
46
Location
Central Vly in Nor Cali
Resorts Owned
MVC Wks & Pts
I received this error trying to book this morning. Currently on hold for assistance.
Update- I received an email confirmation for the reservation despite not being able to get past this screen. I also see that they've deducted points for this reservation 3 times!

After reaching out via chat and on the phone, the issue was resolved and points returned. *Phew* I think there were website glitches (I received other error messages when trying to pull up reservation history) and the transaction went through 3 times.
View attachment 93195
I received the same error message last week when trying to book. Not only on my phone browser but on my laptop also. Lasted at least most of day that day. I finally just called in and made the reservation. No points were deducted during the error so all ended well. They couldn't explain the error message but just said it was a glitch.
 

Ixchel

Guest
Joined
Oct 10, 2021
Messages
97
Reaction score
25
Resorts Owned
Marriott Grand Ocean
Marriott Vacation Club
Shell Vacation Club SFW
Is it finally here???

qsoqrwevr5ml5v74zfxf.jpg

PARDON OUR DUST
Your Owner website will be offline starting 12:30 a.m. Eastern Time on August 1, 2022, for a scheduled system update. We expect the website to be unavailable for approximately 15 hours.
There continues to be many behind-the-scene improvements as we bring together multiple vacation options for you to explore and enjoy. This important update will enhance your vacation planning and online experience.
Thank you for your patience during
this extended outage.
For Weeks Owners, any inventory scheduled to be released on August 1st will be moved to 9:00 a.m. on August 2nd. later.
Just left Royal Palms and received two Checkout reminders. One from Royal Palms AND one from Oceana Palms-- both had my name listed and were sent to my cell. Called Oceana Palms and verified no one was registered there under my name or Bonvoy #. Agent said it was a glitch. Still unsettling.
 

Dean

TUG Review Crew
TUG Member
Joined
Jun 7, 2005
Messages
10,203
Reaction score
3,819
Just left Royal Palms and received two Checkout reminders. One from Royal Palms AND one from Oceana Palms-- both had my name listed and were sent to my cell. Called Oceana Palms and verified no one was registered there under my name or Bonvoy #. Agent said it was a glitch. Still unsettling.
What I've found is that when I have contact information in my contacts with a resort associated, emails and texts appear to come from that resort even when it didn't.
 

igopogo

TUG Member
Joined
Jan 12, 2022
Messages
299
Reaction score
156
I haven’t been able to access reservations all day today. Wondering if I am alone or if others are having the same issue.
 

Fasttr

TUG Review Crew
TUG Member
Joined
Jun 26, 2013
Messages
6,349
Reaction score
3,546
Location
Connecticut
Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
I haven’t been able to access reservations all day today. Wondering if I am alone or if others are having the same issue.
You are not alone....the crappy system is having issues.
 

m61376

Tug Review Crew
TUG Member
Joined
Aug 2, 2006
Messages
7,212
Reaction score
273
Location
NY
Resorts Owned
Marriott Aruba Surf Club 2 & 3BRs
Anyone getting this today?
1720537875202.png
 

pchung6

TUG Member
Joined
Mar 16, 2015
Messages
1,127
Reaction score
576
Location
Carlsbad, CA
Resorts Owned
WKORVN-OF, SVVx3, SBP, MKO-OV, MWR
I got this today and I tried everything to have it work but I couldn’t. I submitted a complaint and waiting for their reply.
I got this yesterday and today. It is so frustrating. Tried online chat, but they were not helpful at all.
 

sail27bill

TUG Member
Joined
May 16, 2010
Messages
406
Reaction score
129
Location
Westchester County, NY
I got errors trying to login yesterday. BTW, I just got back from Ocean Club Aruba on Saturday and the nightly timeshare tax kept being doubled on our three rooms. I had to complain 3 times to the front desk to remove the extra charges. They said that it was because of a system upgrade, they were aware of the issue and they were in the process of fixing it. I wonder how many people didn’t check their folios every few days like we did and paid double. Not cool Marriott!
 

m61376

Tug Review Crew
TUG Member
Joined
Aug 2, 2006
Messages
7,212
Reaction score
273
Location
NY
Resorts Owned
Marriott Aruba Surf Club 2 & 3BRs
Still not working. Glad I wasn’t trying to reserve this morning. Spoke with them and rep hadn’t received any complaints. Obviously they opened a ticket, whatever that actually means.
People need to call in and complain


Sent from my iPhone using Tapatalk
 

catharsis

TUG Member
Joined
May 23, 2010
Messages
450
Reaction score
86
Hi All

has anyone experienced the same problem as me?
When finalising a points reservation, one is offered the opportunity to edit the primary guest details. I am 100% unable to do so, whenever I open that option, If I attempt to then 'save' I am unable to save anything ,even without making any changes, and a little red box appears around the 'state' field. I have duplicated this on several browsers and on mobile phone.
 

Fi2

TUG Member
Joined
Jan 27, 2016
Messages
217
Reaction score
168
Location
Northern NJ
Resorts Owned
only Platinum MVC - Fairway Villas, Newport Coast, Grande Vista, Desert Springs, Summit Watch (x2), Grande Ocean OS (x2), and too many destination points
Hi All

has anyone experienced the same problem as me?
When finalising a points reservation, one is offered the opportunity to edit the primary guest details. I am 100% unable to do so, whenever I open that option, If I attempt to then 'save' I am unable to save anything ,even without making any changes, and a little red box appears around the 'state' field. I have duplicated this on several browsers and on mobile phone.
They should remove this option, since one currently can only complete reservations in the name of the owner who is logged in. I have been told that designating anyone else, including my co-owner spouse, as the primary guest requires the submission of a completed guest name change form.

For years, I’d been accustomed to using just my login, then listing my husband as primary (and furnishing his bonvoy #), when I wanted/needed him to accrue the elite night credit. Recently, when I have again forgotten to log in under his credentials for a stay in his name, I have been listing him as my additional guest, relying on front desk personnel to change the bonvoy number at checkin.
 
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