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Owner will not give out his phone number or address

hintok

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I am renting a unit in Las Vegas for my son for a week. This was an ad on Redweek.com. The owner did send us a copy of the conformation and I called the resort to confirm it. When I asked the owner for his phone number and address he said I did not need that and would not give it to me. He said: "As an Information Security professional, I will not provide my home address and phone number as the communications will all be through email. If there is a problem, you can contact me via email. Redweek intends for the communications to be via email between buyer and seller. This is for both of our protection. My listing is paid and verified by Redweek." Needless to say, I will not rent from him. Have you ever heard of this?
 

davidvel

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It is your choice to proceed or look elsewhere. Is there something special about this listing? There is never a guarantee unless the listing is protected by Redweek.
 

billymach4

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Well... Not sure? But I understand why the owner is being cautious in this day due to all of the methods of hacks and scams.

I actually have never been asked to provide my name and address from a renter. Given that the owner is using verified by Redweek he is telling you not to worry and trust Redweek. I agree with the owner's opinion.

He is not obligated to share his personal information.

You are also not obligated to rent from this person either. Unfortunately this is the world we live in.
 

billymach4

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I am renting a unit in Las Vegas for my son for a week. This was an ad on Redweek.com. The owner did send us a copy of the conformation and I called the resort to confirm it. When I asked the owner for his phone number and address he said I did not need that and would not give it to me. He said: "As an Information Security professional, I will not provide my home address and phone number as the communications will all be through email. If there is a problem, you can contact me via email. Redweek intends for the communications to be via email between buyer and seller. This is for both of our protection. My listing is paid and verified by Redweek." Needless to say, I will not rent from him. Have you ever heard of this?

Also you can use the owners name and address to call the resort and change the reservation details. It's entirely possible for someone to social engineer into authenticating ownership. So I now agree with the owner in question.

You can trust the Redweek verification.
 

jehb2

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TheTimeTraveler

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I am renting a unit in Las Vegas for my son for a week. This was an ad on Redweek.com. The owner did send us a copy of the conformation and I called the resort to confirm it. When I asked the owner for his phone number and address he said I did not need that and would not give it to me. He said: "As an Information Security professional, I will not provide my home address and phone number as the communications will all be through email. If there is a problem, you can contact me via email. Redweek intends for the communications to be via email between buyer and seller. This is for both of our protection. My listing is paid and verified by Redweek." Needless to say, I will not rent from him. Have you ever heard of this?


Contact Redweek and explain your situation or simply don't rent that particular listing. Move on to another posting or rent directly from Marriott.





.
 

theo

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The owner did send us a copy of the confirmation and I called the resort to confirm it. When I asked the owner for his phone number and address he said I did not need that and would not give it to me. He said: "As an Information Security professional, I will not provide my home address and phone number as the communications will all be through email. If there is a problem, you can contact me via email. Redweek intends for the communications to be via email between buyer and seller. This is for both of our protection. My listing is paid and verified by Redweek." Needless to say, I will not rent from him.
The owner paid RedWeek an additional fee to have his rental listing independently verified by RedWeek. He subsequently provided you with a copy of the reservation confirmation, with its' content presumably matching exactly what RedWeek already independently verified. He is correct that you don't need his address and / or phone number to conduct this transaction and it is certainly his prerogative to protect any of his personal information which is entirely unnecessary to complete it.

Look at it from the owner's perspective; he doesn't know you from Adam's cat --- and you are apparently not even the same person who will actually be occupying his unit.
It is your right and choice to not to rent from him, but (IMnsHO), this is hardly a "needless to say" situation in which the owner is somehow being completely unreasonable in declining to provide personal information which is unnecessary to conduct the rental transaction. I agree with the owner's viewpoint and position in this matter. YMMV.
 
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Ski-Dad

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The owner identifies as a security professional. I wonder whether they would send money for an alleged rental to a person or entity that would not provide a phone # or address. Not a chance. I would not send $$ to them.

Redweek verified and protected might ease my concern. Verified simply means the reservation existed when the ad was placed. It provides no further assistance.
 

theo

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Redweek verified and protected might ease my concern. Verified simply means the reservation existed when the ad was placed. It provides no further assistance.
A very good and valid point. OP did not indicate whether or not the RedWeek listing at issue was verified and protected; a relevant (but absent) detail.
 
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Volkyro

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I am renting a unit in Las Vegas for my son for a week. This was an ad on Redweek.com. The owner did send us a copy of the conformation and I called the resort to confirm it. When I asked the owner for his phone number and address he said I did not need that and would not give it to me. He said: "As an Information Security professional, I will not provide my home address and phone number as the communications will all be through email. If there is a problem, you can contact me via email. Redweek intends for the communications to be via email between buyer and seller. This is for both of our protection. My listing is paid and verified by Redweek." Needless to say, I will not rent from him. Have you ever heard of this?

Why would you even need his number and home address? I'm on his side unless I'm missing something. If someone renting my place was asking for my phone number and home address, I'd pull the reservation from them. Your request seems super odd to me, and it's definitely not shocking he said no.
 

dioxide45

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If this is just DIY Verified, there should be a contract that contains the pertinent information for all parties involved. If there is a breach of contract, you may need an address for them to be served. If it also Protected, then I believe Redweek handles the contract part.
 

Volkyro

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If this is just DIY Verified, there should be a contract that contains the pertinent information for all parties involved. If there is a breach of contract, you may need an address for them to be served. If it also Protected, then I believe Redweek handles the contract part.

This seems wildly extreme to me. If you're already thinking about potential breach of contract and having to serve someone, that's probably a sign you should stay away from that rental or stay away from rentals in general. If it actually ever came to that point, you could just subpoena that info from the resort.
 

4TimeAway

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This seems wildly extreme to me. If you're already thinking about potential breach of contract and having to serve someone, that's probably a sign you should stay away from that rental or stay away from rentals in general. If it actually ever came to that point, you could just subpoena that info from the resort.
It’s a grand or two, you'll move on. Won't be worth the effort, but it will sting for a long time.

I second move on, but I have a low tolerance for issues.

Maybe even RCI has something similar in their Extra Weeks and avoid these types of issues.
 

dioxide45

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This seems wildly extreme to me. If you're already thinking about potential breach of contract and having to serve someone, that's probably a sign you should stay away from that rental or stay away from rentals in general. If it actually ever came to that point, you could just subpoena that info from the resort.
You should always consider a possible breach any time there is a business transaction. If you are going to small claims court, you won't subpoena anything. If an owner has to give out their real information, then there is less of a chance that they are a potential scammer. I am sure scammers can get listings verified. People here have been provided with what looked like legitimate confirmations to scam people on the LMR board. All Verified with Redweek means is that Redweek looked at a scanned image showing the resort and dates match the listing.
 

vol_90

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As someone who rents out weeks using Redweek I'm not sure why a renter would need a person's phone number and address. You could find mine easily with a google search on my name and e-mail.
 

dioxide45

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As someone who rents out weeks using Redweek I'm not sure why a renter would need a person's phone number and address. You could find mine easily with a google search on my name and e-mail.
Yeah, the OP should just contact the seller back and say something like "never mind, found your information online". It is possible that the owner has a pretty common name and email addresses aren't always publicly tied to a name anywhere.
 

jeff123

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Unless Redweek is handling everything, a phone number would be important for me if I had issues checking in. I would not want to have to send an email and wait in the lobby for the person to respond. If the owner is a security professional, they would know how to create a Google voice number to hide their personal cell phone number and still give the renter the ability to contact them by phone if there are any issues.
 

montygz

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In the end, renting a unit via these third party sites is about trust and your comfort level.

This goes both ways. When you are the business of renting units, you should expect that some renters would want this information.

If the transaction can't be made to everyone's satisfaction, I would say just move on.
 

DeniseM

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Here's the thing - you had to provide your contact info to the owner, right? But he doesn't trust you with his info? I'd move on.
 

hintok

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Thank you everyone. I did contract Redweek and the owner sent me a contract today. It included his phone number and address. The ad was verified by Redweek, but not protected. Check in is tomorrow. I just did not feel comfortable sending money to someone who would not disclose this to me. I have rented lots of SDO timeshares through TUG and Redweek and always disclose this information. I think this is the first time I have rented a timeshare that was not through II and was suspicious.
 

chapjim

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In the end, renting a unit via these third party sites is about trust and your comfort level.

This goes both ways. When you are the business of renting units, you should expect that some renters would want this information.

If the transaction can't be made to everyone's satisfaction, I would say just move on.
Here's the thing - you had to provide your contact info to the owner, right? But he doesn't trust you with his info? I'd move on.

It doesn't go both ways. I needed contact information (driver's license info) to send to the resort or timeshare company to get the renter registered as a guest. As an aside, I often entered the renter's address in Google Maps to (1) see if it was a residence and, (2) if it was a residence of the type that made sense under the circumstances. I would be more careful renting a $3,500 Presidential unit at Bonnet Creek to someone who lives in a trailer. There is no business reason that a renter needs to know the street address of the owner.

I provided a telephone number if asked. However, I always told the prospective renter that I preferred to use email and would not discuss terms on the phone. I had a PO box for receiving payment by check. I don't think anyone ever asked for my street address. It's not hard to figure out.
 

DeniseM

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Since it turns out that the owner's info. was on the contract, it appears that this was mostly a misunderstanding. The OP probably should have reviewed the contract first, to see what info was provided there, before asking the owner for his contact info. And if I was the owner, when asked for my contact info upfront, I would have said "All of my info will be listed on the contract." I use a PO Box too, and that is what is listed on my contract.
 
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chapjim

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SteveinHNL

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If the listing was truly Redweek verified, that's all the guarantee I would feel I need.
 
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