Options for owners to Exit or Get rid of a Vacation Village Timeshare

[dpare]

I have elected to accept the Vacation Village/Vacatia offer to deed back my week at VV at Bonaventure, initiating the process on March 23, 2026, and paying a $1200 fee on that date. Though that amount suggests a ploy to extract even more revenue out of a beleaguered owner, and I'm sure that it is, I am also sure that at least some portion of that amount covers attorney's fees on their end as well as county filing fees (probably less than $10). On the plus side, VV/V did cancel the remainder of my 2026 MFs. (I had already made partial payment before receiving the deed back offer.)

After waiting 37 days, I finally received an email with a PDF attachment of a warranty deed for me to print, sign and have notarized. Even though it was a simple, two-page document, they still managed to screw it up by misspelling my name two out of three times in the form. However, I was able to edit the PDF to correct the errors, and I am now making arrangements with a notary whom I know to have it executed.

I had bought that TS on the secondary market for $1,000, back in '09, when the annual fees, inclusive of taxes, were around $800. I never visited the property even once, but I did get some use out of it by trading through RCI, primarily visiting properties near WDW and on Hilton Head Island multiple times. As I am getting older, however, using it has become much less convenient, and my sister-in-law, who had at one time expressed interest in taking it over, has wisely changed her mind about being a timeshare owner. (Shame on me, perhaps, for taking the time to educate her on what timeshare ownership is really like.)

Although this process has cost me the equivalent of nearly a whole year's worth of MFs, I will be glad to be rid of this expensive albatross. And I am looking forward, however, to being able to enjoy the two remaining weeks that I still have on deposit with RCI (another money pit).

By the way, in the email that transmitted the deed for signature, Vacatia's Escrow Department explained, in part: "Vacatia operates a brokerage service that facilitates the buying and selling of timeshares. They aim to make it easier for owners to sell and for new buyers to acquire timeshares, potentially increasing the value of timeshare ownership." While I'm sure that the "brokerage service" is yet another revenue enhancement for them, at least it does offer overwhelmed owners a way to avoid the timeshare exit scammers who charge even larger up-front fees and promise to cancel contracts but often deliver absolutely nothing in return.

Hi, did you kick start this process by email ? If yes, did you use a specific excuse or just ask to give the deed back ?

 

[TheSongfrog]

Sorry for delay in replying. After receiving the offer from Vacatia/VV by email, I used the included link* to access an on-line form to initiate the process. No excuse or reason required. Entire process took about two months, submitted March 23 and completed just this week when I received a copy of the recorded deed via canned email message.

*I must admit that I was more than a little skeptical about the offer when I first received it, originally suspecting it to be a some form of phishing. I only followed up after checking it out very thoroughly.

 

[argil]

I have been trying to deed back my VV at Parkway tireshare. I’ve called multiple times using multiple different numbers with no luck. Reading this post gives me hope, I’ll keep trying. Thanks

 

[TopTraveller7]

I just got off the phone with Vacatia regarding Vacation Village at Weston - we own an every other year points timeshare and no longer wish to visit the USA (we are in the UK) or use the rather useless, these days, RCI Exchange system in Europe (very little availability where we want to go). They have just started offering a deed back facility according to the lady who contacted me after I e mailed them about 3 weeks previously to enquire. I requested a call back to avoid expensive overseas call charges and Stacy called me just after the alloted meeting time. I was originally contacted by e mail from christina.gordon@vacatia.com (I assume is Stacy) and was called by:
Stacy Christina Gordon
Owner Solutions Specialist
Vacatia.com
833-380-8703
They want $2,337.50 from us to do this deed back although originally it started at $4,475! Since we are every other year she reduced it to the lower figure (which was about what I was expecting from the forum), which was the best she said they could do. I still think it is very expensive being about twice the bi-annual maintenance fee - they sent a link where you can pay by credit card.
I would love to give this way to someone who really wants it but my classified ad here on TUG has received no interest. We have 30 days to decide before the link expires.
Do let me know any thoughts or experiences.

 

[TUGBrian]

I just got off the phone with Vacatia regarding Vacation Village at Weston - we own an every other year points timeshare and no longer wish to visit the USA (we are in the UK) or use the rather useless, these days, RCI Exchange system in Europe (very little availability where we want to go). They have just started offering a deed back facility according to the lady who contacted me after I e mailed them about 3 weeks previously to enquire. I requested a call back to avoid expensive overseas call charges and Stacy called me just after the alloted meeting time. I was originally contacted by e mail from christina.gordon@vacatia.com (I assume is Stacy) and was called by:
Stacy Christina Gordon
Owner Solutions Specialist
Vacatia.com
833-380-8703
They want $2,337.50 from us to do this deed back although originally it started at $4,475! Since we are every other year she reduced it to the lower figure (which was about what I was expecting from the forum), which was the best she said they could do. I still think it is very expensive being about twice the bi-annual maintenance fee - they sent a link where you can pay by credit card.
I would love to give this way to someone who really wants it but my classified ad here on TUG has received no interest. We have 30 days to decide before the link expires.
Do let me know any thoughts or experiences.

offer to pay 2027 mf to attract a buyer?

 

[amycurl]

Did you post it here in the free giveaways forum, or only on the marketplace? Posting in one won’t automatically post it in the other.


Sent from my iPad using Tapatalk

 

[TopTraveller7]

Thanks for both these suggestions. I'll add to the free giveaways forum.

 

[bowser]

I just had a telephone conversation with a Kristina Abeyta who indicated she was an authorized representative of Vacatia, an organization which she indicated had taken over some of the assets of Vacation Village. I have a timeshare at the Grandview in Las Vegas, which had been owned by Vacation Village, which I had offered to deed back to the resort almost 2 years ago because my wife and I had some medical issues and were no longer able to utilize the timeshare. I paid the 2025 maintenance fee in full prior to making the offer so that I would not be in arrears. This woman advised there was a deed back program in place for Grandview and for only $2100 (about the equivalent of 2 years maintenance), could make this happen. I told her "no thank you" as I had already made my offer to turn the property back over almost 2 years ago and paid the maintenance fee for 2025. Nothing happened until recently after I had advised them I would not be paying any further fees but was still willing to deed the property back. I guess we shall see what happens.

 

[Sunnydays]

I have been trying to deed back my VV at Parkway tireshare. I’ve called multiple times using multiple different numbers with no luck. Reading this post gives me hope, I’ll keep trying. Thanks

I didn’t want to stop paying my yearly MF and possibly get into collections and bad credit. My timeshare is paid for but not many people are interested in a free fixed week deeded timeshare, although I owned it for 13 years and traded for some great vacation weeks. I didn’t want to wait and have to pay the 2027 MF that are probably going to go up from the 2026 $500 annual dues I paid, especially now that Vacatia took over and the Annual HOA budget and possible renovations might call for higher MF. ( I live in an HOA condo unit and ours just went up for ins., cost of materials and labor to maintain the buildings) Advice to timeshare owners keep an eye on your annual association budget disclosures they have to provide you in a deeded timeshare on your owner login website.

I just did my Deedback with Vacatia Owner Solutions on my VV Grandview Las Vegas for $1500 which was 3 years maintenance fees ($500 yr) plus $200 title fee. She was able to reduce $200 after I emailed again asking if able to reduce it and she asked I guess Vacatia manager and was able to and said it was the final “hardship” offer they would offer me.

I called 2 times (833)380-8703 number spoke to 2 different reps then emailed back and forth with 2nd rep to lower it. I started from the $3050 they first offered me to $2200 to the $1500. I didn’t use the medical or financial hardship reason if you do that they send you to the concierge department at VV to handle (888)629-9593 concierge@vacationvillageresorts.com and I’ve researched through TUG’s help on TUG Facebook Group page on other owners feedback that it takes longer and lots of documentation needed back and forth. Guess that’s why they paid less to deedback but I’m not sure exactly how that option works.

Just call that (833) number press (1) to continue holding until you get a rep. If it’s an answer machine message you’ve probably called after hours or their lines are all busy just keep calling. I just said I want to deedback my timeshare and then they said it’ll cost $3050 and I said “hmm..I really can’t afford that, is there any way you can go lower than that”. She said I can only go to $2200 I said ok then thank you hung up. I called a second time second day and 2nd rep said it will cost $1700 (3 yrs MF plus $200 title) and if I wanted emailed offer I said yes. I did call a 3rd time but that rep said I see you already spoke to someone and she already emailed you an offer and that I had to communicate with her about lowering it. 2nd rep emailed me offer and I said I really can’t afford this and then said she will check and emailed me back said can only go to $1500 hardship lowest offer they will do. I took it and she emailed me a separate email with a link (it does look a little conspicuous but I trusted my instincts) to pay with credit card pending 30-45 days to get emailed a deed to print, sign and notarize. I did do my research, her emails came from Vacatia and I called Grandview concierge (888)629-9593 to verify this Vacatia Owner Solutions and phone number was legit. This rep also told me if I wait too long to get back to do this Vacatia Owner Solutions is hiring an outside company to help with Deedbacks and that the process might be different later on.

I figured since I was trying to give away my timeshare for free it would cost me $500 to do the deed transfer to new owner plus $250 Grandview LV resort fee and another upcoming annual maintenance fee at $500+ if increased for 2027 I was breaking close to even with less hassle.

Hope this information is helpful to you or anyone looking at a deedback with VV but mine was with Grandview Las Vegas with a fixed week deeded timeshare. There must be no loan on it and maintenance dues must be currently paid up to date. And all parties on deed must agree to sign the agreement and title transfer documents.

 

[Sunnydays]

Hi, did you kick start this process by email ? If yes, did you use a specific excuse or just ask to give the deed back ?

Hi see my response to argil above hope this helps

 

[Sunnydays]

I just got off the phone with Vacatia regarding Vacation Village at Weston - we own an every other year points timeshare and no longer wish to visit the USA (we are in the UK) or use the rather useless, these days, RCI Exchange system in Europe (very little availability where we want

Hi see my response to argil on this feed on my deedback to VV mine was the Grandview Las Vegas. I hope this helps you. My other advice is to also get a feel for that rep that answers your call if they seem helpful and willing to try to help you if not just say thank you and call back. The first rep said $3050 no reasoning behind it then said lowest can go was $2200 after I said I couldn’t afford that. The 2nd call I made the next day a new rep, first offer was $1700 and said it was 3 years maintenance fees and $200 title fee and if I wanted to accept the offer I said yes. She emailed me the offer and I emailed her back saying I really couldn’t afford this and if there was anything she could do to help lower it after 3 emails back and forth, she had said she had no control over the amount and that I had until July 23rd to accept or email her if I needed an extension. I emailed her back saying I really needed her help to lower this if she could just double check for me please and she emailed me back reduced it to $1500.

I hope this is helpful. And to be honest I really couldn’t afford the $1500 right now but it was going to costs me to also give away my timeshare for free (I tried) and pay the transfer fee of $500 to the new owner plus the required resort transfer fee $250 at VV Grandview Las Vegas and the 2027 maintenance fees that are due in 6 months. Good luck!

 

[Sunnydays]

I just had a telephone conversation with a Kristina Abeyta who indicated she was an authorized representative of Vacatia, an organization which she indicated had taken over some of the assets of Vacation Village.

Hi I just did my Deedback with Vacatia Owner Solutions. I responded to argil on this post if it might help others in my situation. I have a medical condition that now prevents me from traveling. You might try to call the number again you might get a different lower offer like I did. I didn’t mention medical hardship. I emailed rep back after receiving her offer and told her I really couldn’t afford it and included an attached photo of my recent Doctor appointment of my medical condition (some of it not all of it) and at first she said I had to contact the concierge at vacation village resorts but I emailed her back and said I didn’t want to use the medical hardship option if she could please just check if there was any way to lower this because I couldn’t afford it. She emailed me back stating this is was the lowest “hardship” offer she could give me.

I hope this might help you.

 

[Sunnydays]

Sorry for delay in replying. After receiving the offer from Vacatia/VV by email, I used the included link* to access an on-line form to initiate the process. No excuse or reason required. Entire process took about two months, submitted March 23 and completed just this week when I received a copy of the recorded deed via canned email message.

*I must admit that I was more than a little skeptical about the offer when I first received it, originally suspecting it to be a some form of phishing. I only followed up after checking it out very thoroughly.

From what I’ve read in the TUG forums and TUG Facebook Group page it looked like Vacatia Owner Solutions was emailing only the VV Bonaventure timeshare owners directly offering the deedback. I could be wrong but I never got an emailed offer. I even had to track Vacatia down to pay my 2026 MF for my Grandview Las Vegas timeshare. I never got an email informing me that Daily Management was no longer handling my MF. I only learned about the Deedback option thankfully through the TUG website. I researched reading all the other owners feedback to find the right phone number to call to speak to a representative after I had called over 6 different numbers to no avail. The right number to call was the (833) 380-8703 I was skeptical too being an (833) number I didn’t want to get scammed. But I also verified all this with my Grandview concierge. Thank you for sharing your experience it makes me feel more at ease that this was a legit process. I’m awaiting the emailed docs to sign over and notarize ownership back. It’s a load off my shoulders.

 

[Sunnydays]

Latest TUG advice article to help Vacation Village owners understand their options and to avoid being scammed by exit/cancellation/resale companies!

Options to Exit Your Vacation Village Timeshare Ownership

TUG helps Vacation Village owners explore legitimate exit options and avoid timeshare exit scams — trusted free advice since 1993.

tug2.net

current phone number suggested to contact for owner solutions:

833-380-8703- M-F 8am-5pm

**Latest reports indicate Vacatia is charging more than 2x Maintenance Fee to surrender your ownership back if its paid off.

we are currently working on a dedicated and direct email contact with vacation village or vacatia to update this page and allow owners to inquire about their options directly but in the meantime you can start with concierge@vacationvillageresorts.com and if you get no luck there to reach out to your specific resort directly (contact details on your annual maintenance fees)

Hi Brian, first and foremost I want to thank you so much for setting up this great website and forums to help timeshare owners like myself from scammers and expensive exit companies when caught in a tough situation, on no fault of their own, as I got ill, lost my job and can’t travel anymore. I did love my timeshare ownership for over 13 years with no regrets! I found your website searching online on how to sell your timeshare and you were 100% right, we can do this ourselves. I also learned about the Deedback option from your website, again thank you for that too.

I was going to suggest, if adding Deedback and/or Exit to your post title. I used your search engine to look for Deedback topics and then Vacation Village which I just found this post today. I wasn’t searching for the wording Exit as Deedback to me was the do-it-yourself option. I didn’t know about that (833) number until I saw it on the TUG Facebook Group from another timeshare owner who shared it. Even then I thought it could be an Exit company number. I was thinking if you changed the title to Exit and/or Deedback, because this is a very helpful post.

I would also like to share a helpful note that when calling the (833) number you might get a recorded leave a message with your name, phone number and we’ll call you back. I think either their lines are all busy or they’re on Central time. I called back earlier the next day and they answered after I stayed on hold for over 20+ minutes pressing 1 to not get disconnected. So one has to be patient when calling.

Lastly, in my recent Deedback to VV Grandview Las Vegas I learned I was given two options. I was referred to call my resort’s concierge and email concierge@vacationvillageresorts.com for the medical or financial hardship option to try to get lower Deedback fee if I qualified and documentation was required, this process takes longer and has to go through review and approval, they also said someone would contact me on the process but I never heard back from anyone yet - or - the other option was calling the Vacatia Owner Solutions directly (833) number and say I wanted a Deedback. I found the resorts concierge reps push you to either option depending on what you tell them but you have to choose one or the other. I have both medical and financial hardships but I chose the easier route and if it made financial sense. After two phone calls and emailing back and forth with Vacatia Owner Solutions rep I got the fee reduced from $3050 to $1500 (3x’s yr MF plus $200 title fee) which she reduced by another $200 after emailing a 3rd time that I couldn’t afford the fee. So I think if others are getting offers between these brackets or less it might be what Vacatia is offering right now. I was told by my rep Vacatia is looking at hiring another outside company to help because they are getting a lot of calls and that the process might be changing . Thought I’d share my experience to help others as your website did for me. Thanks again!

 

[TUGBrian]

thank you for sharing your experience! I hope it allows other owners to find the information they need to exit their VV timeshares as applicable!