Hello all! Thanks as always for your input.
We do intend to give members access to their request history and status and hope to release it later this year onto our site www.daelive.com
We know our members are looking to check status on a regular basis and right now, we discuss options with customers on the phone. While we try to give a proactive, current status to as many members as possible this way, we have so many requests being placed and filled daily that we are not able to contact every open request by phone.
Thus our forthcoming feature online!
As for our request fulfillment process: We receive requests online and by phone and they are immiately pushed into a request matching system. From that system we match requests three ways. First we stop all incoming deposits from showing as available on our web site if they match any outstanding requests we may have. We also search various trading partners' inventory to see if we can find requests matches at any given time. Third, we run all requests against our owner base and call out to DAE members who own matching inventory and ask them proactively to deposit their week.
A large percentage of our business is based on filling these requests and we know the importance of getting status updates to our members. We are always ready to help by phone on for any updates today, stay tuned and we'll update you when we have more!