This just popped up when I logged into HGVC:
"Dear Club Members,
In today’s technology-driven world, there are more ways than ever to stay connected to the people and products of our preference. On behalf of Hilton Grand Vacations, I want to acknowledge that our Club Member website is not currently delivering the efficiency or effectiveness we had envisioned. I apologize for the frustration expressed by many Club Members, and I want to share some relevant information about the online experience:
For several years, we offered two online reservation systems, Classic and Revolution. Club Member usage was divided very equally between the two booking engines. Both systems were developed internally at no external cost to the company or Club Members.
This year, a new federal mandate required us to enable Members to book ADA rooms online by April 1, 2012. This complex process required us to focus on enhancing a single reservations system, and the revision of Revolution offered the best functionality. Accordingly, the Classic reservation has been phased out.
The launch of the system revealed a shortcoming in data capacity – which we have addressed by recalibrating our data format to greatly reduce processing time. This is an interim step as we build a redesigned reservation system.
We’re taking a more traditional approach, and will keep you posted on our progress to launch a reservations engine that is more intuitive and comparable to leading travel websites.
I want to assure you that I hear and appreciate the feedback from our Club membership. This is a vital priority and I am committed to developing more efficient, effective online resources. Thank you for your patience as we evolve our technology and please be in touch if we may offer assistance with reservations or other Club services
Sincerely,
Kim Kreiger
Senior Vice President, Club & Resort Operations"
Hey Kim, Revolutions sucks eggs.
"Dear Club Members,
In today’s technology-driven world, there are more ways than ever to stay connected to the people and products of our preference. On behalf of Hilton Grand Vacations, I want to acknowledge that our Club Member website is not currently delivering the efficiency or effectiveness we had envisioned. I apologize for the frustration expressed by many Club Members, and I want to share some relevant information about the online experience:
For several years, we offered two online reservation systems, Classic and Revolution. Club Member usage was divided very equally between the two booking engines. Both systems were developed internally at no external cost to the company or Club Members.
This year, a new federal mandate required us to enable Members to book ADA rooms online by April 1, 2012. This complex process required us to focus on enhancing a single reservations system, and the revision of Revolution offered the best functionality. Accordingly, the Classic reservation has been phased out.
The launch of the system revealed a shortcoming in data capacity – which we have addressed by recalibrating our data format to greatly reduce processing time. This is an interim step as we build a redesigned reservation system.
We’re taking a more traditional approach, and will keep you posted on our progress to launch a reservations engine that is more intuitive and comparable to leading travel websites.
I want to assure you that I hear and appreciate the feedback from our Club membership. This is a vital priority and I am committed to developing more efficient, effective online resources. Thank you for your patience as we evolve our technology and please be in touch if we may offer assistance with reservations or other Club services
Sincerely,
Kim Kreiger
Senior Vice President, Club & Resort Operations"
Hey Kim, Revolutions sucks eggs.
