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NOT a happy Summit Watch Owner

L

lancejr

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I'm not sure if Marriott monitors these posts, but I would like to let them know that I am NOT a happy Summit Watch owner right now. I was online at 8:55am to book my Sundance week for next year. I refreshed the screen such that at exactly 9:00am, the new availability was displayed. The screen said that Friday check-in was available. As soon as I clicked that date, it said that nothing was available. I then went back a screen. Now Friday and Saturday check-ins were no longer available, but Sunday was. I clicked on the Sunday date, and it said there was nothing available. All within a span of 10 seconds after 9:00am.

I then called customer service. After listening to their sales pitch for the Destinations Club program (and not being able to dial an extension until the sales pitch is over), I then dial extension 3 to speak to an Owner Services Representative. I then get a recording that there is extremely high call volume and to call back later. Not even an option to stay on hold. So, I call back, and have to listen to the DC sales pitch again, dial 3, and still can't get through and still have no option to go on hold.

For a company that prides itself on customer service, this morning was a FRUSTRUATING experience. NOT A HAPPY MARRIOTT CUSTOMER! :mad:
 
T

TheTimeTraveler

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lancejr said:
I'm not sure if Marriott monitors these posts, but I would like to let them know that I am NOT a happy Summit Watch owner right now. I was online at 8:55am to book my Sundance week for next year. I refreshed the screen such that at exactly 9:00am, the new availability was displayed. The screen said that Friday check-in was available. As soon as I clicked that date, it said that nothing was available. I then went back a screen. Now Friday and Saturday check-ins were no longer available, but Sunday was. I clicked on the Sunday date, and it said there was nothing available. All within a span of 10 seconds after 9:00am.

I then called customer service. After listening to their sales pitch for the Destinations Club program (and not being able to dial an extension until the sales pitch is over), I then dial extension 3 to speak to an Owner Services Representative. I then get a recording that there is extremely high call volume and to call back later. Not even an option to stay on hold. So, I call back, and have to listen to the DC sales pitch again, dial 3, and still can't get through and still have no option to go on hold.

For a company that prides itself on customer service, this morning was a FRUSTRUATING experience. NOT A HAPPY MARRIOTT CUSTOMER! :mad:
Click to expand...




Everyone wants the "Sundance" Week and I suspect a lot of those were booked back in December by those owners linking two back to back weeks in order to obtain that popular booking.

Suggestion for next year; call a week earlier, book your lockoff, then grab the one bedroom. Just a thought....





.
 
L

lancejr

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TheTimeTraveler said:
Everyone wants the "Sundance" Week and I suspect a lot of those were booked back in December by those owners linking two back to back weeks in order to obtain that popular booking.

Suggestion for next year; call a week earlier, book your lockoff, then grab the one bedroom. Just a thought....





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Click to expand...

I usually book our week later in the season and have never had a problem. This is the first time I tried to book during Sundance week. Thank you for the suggestion.
 
A

Art

TUG Review Crew: Expert
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lancejr said:
I usually book our week later in the season and have never had a problem. This is the first time I tried to book during Sundance week. Thank you for the suggestion.
Click to expand...

Assuming that Sundance week is 12 months out, remember that it can also be booked on line. Trying that at exactly 9 AM has a better shot at getting the desired week than does waiting for someone in owner services to answer the phone.

Art
 
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