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NO PAY on unit rented via LMR ... by a regular TUG Guest/Broker

vacationhopeful

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30 days since her guests checked into my reserved unit. No money.

How did this happen? Well, the TUG 'Guest' has worked for years "thru", "for", "as part of" a well known and respected TUG GUEST who posts multiple offerings on the LMR/LMW thread. Was this person an employee, subcontractor, commissioned agent, a 1099 contractor or a BEST GIRL FRIEND?

The principal in the business has called me TWICE ... the first time sobbing hard ... just stunned and in shame.

But then again, I did NOT expect the resort's Front Desk supervisor to be calling me at 8:30AM Saturday morning asking WHERE the next week's (actually 3 weeks of) reservations were for the guests I had onsite for the past 7 days). The guest was trying to MOVE to their next 2/2 unit on Jan 16th, but the resort ONLY had a 1 night, reservations linked onto my stay and they had booked 4 weeks with ME. WHAT? I am thinking .. I don't remember ANY 4 week booking .. esp at a resort a rarely EVER book at .. in South Florida. I tell the supervisor, NOT ME ... I have no one with 4 weeks booked at any resort ... he assures me the tenant booked with me ... he has searched his companies' Web site for my name and their name ... and can ONLY find the 1 night NEW reservation ... I tell him I don't make 1 night reservations. Then I think, STOP ...and had the Front Desk supervisor ask the WHO DID you booked with? I hear the name and I immediately say the 2 women's name associated with that company and the Wyndham Front Desk supervisor says, "I have their phone number!" and we hang up.

(The resort's Front Desk supervisor KNOWS me ... 3 years from a different resort where I have stayed and owned for 10+ years; he has my business card with my cell number; he knows me on sight. I saw him while staying at that resort in late November. It was GREAT he was working when the Canadians came looking for where they were moving to.)

90-120 minutes later ... I get the OTHER HALF of the 2 women calling me ... in tears and saying "I don't know why she had done this. The police have been called and these Canadians paid her $6,000 for 4 weeks." My week was the first week of their Broward County stay and I tell her, I have not been paid my $800.

Via the OTHER HALF of this duo and later in the week, I find out the resort provided the guests 2 additional nights FREE at the resort while this mess was trying to be unraveled. The OTHER HALF offered options and/or assistance to these CANADIAN guests.. but they choose not to avail themselves of those offers ... I was not sure these were entirely FREE offers to the displaced Canadians or comparable resorts or locations.

I was and have NOT BEEN OFFERED payment for my week USED by the Canadians... by the OTHER HALF (the other partner or the principal or the owner of this well known TUG entity) or by the "MISSING HALF" who took my week without payment for her guests WHO PAID HER.

So here is the NEXT TWIST.

I call via the PHONE another well known TUG MEMBER and ask what insight they can offer is on this matter (my issue). Want to GUESS what I am told by them? They were taken for $600 last AUGUST, 2015 by the same person. Called last minute and asked to rent for $600 a week she had previous SOLD to the duo thru the company was still available for 2015 ... several days before checkin. A NJ beach week ... has all the resort info and told a check will be in the mail. 6 Weeks later, they realize they did NOT get a check and call the "MISSING HALF" about their rental proceeds. She starts bawling and OFFERS, to pay $5-10 a month, to make amends (let see that would take 5 years to pay off at $10 a month). The TUG MEMBER tells her to not worry ... as you are having such a hard time.

So ... think I am happy? I look at the LMR/LMW and see multiple posts by the "Other Half" offering or asking for rentals. The person who took my week .. their id is "void" ... deactivated ... after sending a PM to TUGBrian.

Yes, I did rat you out to TUGBrian .. both of you. Weeks ago. He asked that I try to resolve this with both of you ... but he also suggest I post this on TUG ... yesterday on another follow up PM with TUGBrian..

30 days ... think I should just sweep this $800 under the rug?
 
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Pardytime

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Holy Moly! What a fiasco! Sure sounds like you ran into a bunch of scam artists. Thanks for posting this. So sorry to hear it happened, but good to know you and TUGBrian have taken steps to get them off TUG.
That offer to the other TUG member to pay $5-$10/month doesn't sound like a realistic offer to make amends. And what is with all the sobbing and crying? Very unbusinesslike. I don't think it is likely you will get your $800. Your unfortunate loss is a lesson to the rest of us to use extreme caution in doing money exchange via cheques in the mail..
 

am1

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I think in due time you should post the name of the TUG member. Maybe they will post their side of the story.

I can say out of the thousands of transactions I have done I have only been stiffed on a few.

I wish you luck but I guess some people just do not care about doing the right thing or their reputation.
 

presley

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Too wordy for me to keep up, but couldn't you call the police? I'd accept the payments offered after getting a judgement in small claims and/or filing a police report. It sounds like you don't buy their BS and you shouldn't get strung along anymore by them.

I am not sure why you didn't post their user ID, but I am sure you have your reasons. I hope you will be able to protect other Tuggers from this in the future.
 

heathpack

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I totally could not follow this.

What happened?
 

dioxide45

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TToo wordy for me to keep up, but couldn't you call the police? I'd accept the payments offered after getting a judgement in small claims and/or filing a police report. It sounds like you don't buy their BS and you shouldn't get strung along anymore by them.

I am not sure why you didn't post their user ID, but I am sure you have your reasons. I hope you will be able to protect other Tuggers from this in the future.

I had a hard time keeping up myself. Also not sure what the guests nationality has to do with the deal? Couldn't someone be scammed by American's too?
 

vacationhopeful

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Too wordy for me to keep up, but couldn't you call the police? I'd accept the payments offered after getting a judgement in small claims and/or filing a police report. It sounds like you don't buy their BS and you shouldn't get strung along anymore by them.

I am not sure why you didn't post their user ID, but I am sure you have your reasons. I hope you will be able to protect other Tuggers from this in the future.

The Canadians out $6000 had the police at the resort.

Tourists in Florida ... esp from a foreign country ... gets attention from the police when crimes like this happen to them. They WIRED transferred money to them ... that is FBI (federal crime) and the amount of money is a FELONY.
 

theo

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30 days ... think I should just sweep this $800 under the rug?

IMnsHO, if a regular participant on TUG is responsible for you being deliberately "stiffed" for $800, they should be called out and overtly identified --- and should thereafter be booted and banned from this site. Legal action is more easily said than done of course, with multiple state / country involvement, but all of the responsible parties should at least be openly identified here if they fail to make this right --- in full and immediately.
 
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rickandcindy23

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Who is this who member of TUG who is a scam artist? This person should never be allowed to use the LMR board again (or any other part of the site).
 

SueDonJ

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I totally could not follow this.

What happened?

Near as I can figure Linda rented her Week through a broker/TUGger to Canadiens who rented 4 consecutive Weeks through the same broker/TUGger to the tune of $6,000. After the first Week the Canadiens learned that there was only a single additional night booked for them, not the three weeks for which they'd paid and that they were expecting. Resort called Linda who gave up the broker/TUGger's name. One half of the broker/TUGger duo seems to be throwing the other under the bus with much gnashing of teeth and many tears. I'm not too clear on this point but I think Brian has banned the broker/TUGger who has been a proficient Last-Minute Rental board user, following a PM exchange between him and Linda. Linda hasn't been paid for her Week.

Also, ANOTHER TUGger who deals in the rental market was scammed by this same pair months ago, which Linda learned when she called him/her for advice.

It's just another in a long line of posts that clarify, for me, that private timeshare rentals are not for the faint of heart.
 
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TUGBrian

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As I understood it (as i learned about it 2nd hand thru pms)....a non tug member who frequents the boards and posts/uses the LMR section under the name of "Rachael"....used to work for a well known entity that is also registered here on TUG and uses the LMR section regularly.

However despite apparently being fired/let go/quitting/whatever said entity, this individual "Rachael" used her connections to obtain a few rental weeks from unsuspecting TUG owners to rent on their behalf.

apparently this individual offered these intervals for rent to unsuspecting renters and pocketed the money...or so the case seems (details get a bit sketchy here as I thought I read the guests checked in...but then were told they were only reserved for a few nights, vs the week or 2 weeks they "thought" they had paid for.

I urged the OP to contact the well known entity and explain the situation to see what could be done, but it does not appear that request gained much traction...so it was my suggestion to post the details of the transaction here on the forum for all to see and be warned.

Basically this person used established trust to have owners "give" them some weeks without payment, and then stiffed them for their rental fees.

hopefully I summed that up nicely...and needless to say "Rachael" has been banned from the forum, and we urge anyone with any dealings with her to take great caution.
 
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davidvel

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Could not follow the OP at all, but I summarize from SueDOn and Brian that the OP put someone on a reserved week without having been paid.

Is this what happened?
 

JudyS

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As I understood it (as i learned about it 2nd hand thru pms)....a non tug member who frequents the boards and posts/uses the LMR section under the name of "Rachael"....used to work for a well known entity that is also registered here on TUG and uses the LMR section regularly.

However despite apparently being fired/let go/quitting/whatever said entity, this individual "Rachael" used her connections to obtain a few rental weeks from unsuspecting TUG owners to rent on their behalf......
Thanks for the explanation, Brian. I have rented out timeshares through Rachael before, but I will be careful not to do so again!
 

vacationhopeful

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......
apparently this individual offered these intervals for rent to unsuspecting renters and pocketed the money...or so the case seems (details get a bit sketchy here as I thought I read the guests checked in...but then were told they were only reserved for a few nights, vs the week or 2 weeks they "thought" they had paid for.

.....

The only clarification on TUGBrian's post is ... I agree to rent one 7 night stay I had on the LMR thread to "Rachael" ... guests checked in and on the morning of checking out of my unit, the guests ASKED the front desk supervisor as to which unit they were moving to for their NEXT 7 nights. The corporate computer system had "link" my reservation for the first stay to the 2nd reservation stay for these guests ... but was NOT my reservation. Confusion abound in FL but the resort's employee CALLED me directly at my home and ASKED about the guest's continuing stay ... having ONLY a single night stay "link" on the computer (that night) .. nothing else.

I never communicated with the guests ... these were Rachael's guests ... they had paid $6000 (not sure if CA or USD) to Rachael ... used my week, used someone else's 1 night booking ... then the RESORT gifted 2 additional nights (FREE) to the HOMELESS/abandon/ripped off family from another country (Canada) ... to try to resolve and/or investigate this issue. The POLICE were involved/called according to 2nd hand info ... but I was NOT contacted by the police.

It was supposed to be a 4 week stay ... the guests were provided lodging for ONLY 8 nights by the vendor they PAID their money to; the resort extended it for 2 additional nights.

I received NO PAYMENT for my 7 night week.
Another TUG MEMBER received NO PAYMENT for their 7 night week.
IF there are OTHER TUGGERs who have been "ripped off", feel FREE to PM me.
If others are contacted by this person, get a current phone number and PM me.

AND if anyone has any suggestions, please PM.
 

BevL

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So essentially vacationhopeful did not get paid for her one week that she rented to "Rachel" on behalf of her Canadian guests.

These guests had apparently paid $6,000 for a four week stay, however, all that was actually provided to them was vacationhopeful's week, plus one night and we don't know where that came from.

So essentially it would appear that "Rachel" stiffed vacationhopeful for $800, and the Canadians for $4,500, being three weeks of their fourweek stay.

In what appeasr to be a completely unrelated transaction, another TUG member was also stiffed by "Rachel' in a separate transaction.

Nsaty business all around.
 

SueDonJ

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Linda, how did it happen that the guest's name was put on your reservation without you having been paid for it? Yours is usually among the most strident voices in all the rental how-to threads, advising that names shouldn't be put on reservations until the rental fee is completely paid and cleared. Something doesn't make sense here.

Have the two brokers been told that this story is now on TUG? I find it rather curious that their TUG User Names haven't been released because we're so quick to "out" non-TUGger bad guys. But I still think that they - or at least the remaining one broker who is probably trying to salvage her business - should be aware of this thread and able to respond.
 

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Is this a current situation/are the scammed vacationers still seeking lodging? If so, Linda, let me know what city as I have use em or lose em points before end of Feb. I would donate nights to the scammed if I can find a spot for them.
 

vacationhopeful

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Linda, how did it happen that the guest's name was put on your reservation without you having been paid for it? .....<snip>

Have the two brokers been told that this story is now on TUG? <snip>.....

Sue .... my rental was a checkin for the next night. The "broker" was/is a major player ... and still running a large rental business .... let me count the numbers of NEW postings for the past 30 days here on TUG (27 rentals OFFERED - LMR; 1 rental WANTED - LMW). We all know the names ... just not who is the owner or a "worker" (whose userid is kaput now on TUG).

And I got the story from the very upset and crying "owner" ... only after the resort's FRONT DESK called "the owner"....who claims "she was terminated MONTHS ago" and days later, I get told new story by the "(owner) just changed all her passwords to the business accounts".

I am sorry ... but when I terminate someone ... I change the passwords and the business keys IMMEDIATELY ... not days, weeks and (as the story gets told more) MONTHS after their departure/parting of the ways. And told, emails were sent to all of use the business users as ... when it happened (parting of the ways) and AGAIN ... when I got "taken"...and no email to me.
 
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vacationhopeful

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Is this a current situation/are the scammed vacationers still seeking lodging? If so, Linda, let me know what city as I have use em or lose em points before end of Feb. I would donate nights to the scammed if I can find a spot for them.

Been 30 days since this all came to light ... they drove home after their last night the resort comp'ed them ... their 28 day vacation shorten to 7 nice days in my unit, the last 1 night the agent had booked and the 2 nights "comp'ed" by the resort.
 

LAX Mom

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Just to clarify....
The individual who is responsible for this scam is known on TUG as "Rachael", not "Rachaela"?

I notice there currently is someone using the name Rachaela and posting on LMR & LMW. I agree we should know the identity so we can protect ourselves. However, I don't want to see the wrong person accused of something they didn't do.
 

davidvel

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Sue .... my rental was a checkin for the next night. The "broker" was/is a major player ... and still running a large rental business .... let me count the numbers of NEW postings for the past 30 days here on TUG (27 rentals OFFERED - LMR; 1 rental WANTED - LMW). We all know the names ... just not who is the owner or a "worker" (whose userid is kaput now on TUG).
If someone is not willing to paypal you $800 for a week and they need to check in the next day, this is not a good sign, especially if dealing with a "reputable" broker.

Sounds like you took a gamble, and lost the bet.

Not that it makes any of this right, but if the check-in was the next day, what was the chance that you would have rented it otherwise?
 

TUGBrian

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Have the two brokers been told that this story is now on TUG? I find it rather curious that their TUG User Names haven't been released because we're so quick to "out" non-TUGger bad guys. But I still think that they - or at least the remaining one broker who is probably trying to salvage her business - should be aware of this thread and able to respond.

rachael was the TUGBBS username.
 

theo

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Verification requested...

rachael was the TUGBBS username.

Brian:

Just for specific clarification, was it rachael or was it actually rachaela --- the latter user name seems to have involved in "brokering" from my review of some past posts, the former not actually found at all. :shrug:
 
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theo

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Verification requested...

inadvertent double post, second one now removed...
 

DeniseM

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Not that it makes any of this right, but if the check-in was the next day, what was the chance that you would have rented it otherwise?

She may have made the reservation, just for this person.
 
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