isisdave
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 2,762
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- 1,284
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- 548
- Location
- Evansville IN
- Resorts Owned
- Marriott Waiohai
I booked a flight from LAX to OGG on alaskaair.com -- and as I did so, they solicited me to apply for their credit card, offering the 30k bonus, companion fare, and free first checked bag. They even suggested I could use it for the purchase I was making.
I was planning to apply anyway after I worked through the $4000 in 90 days for my AA Citi card, so I said yes. They didn't approve it instantly (got a confirmation 3 weeks later in the mail), I think because of conflict between my residence address and PO box. So I charged it to something else.
I knew the trip was going to be actually on a Virgin America flight (they're "merged" -- but not completely). A week before the trip, I got an email from Alaska reminding me of the flight (with the AS flight number), and a reminder that I was going to be able to check a free bag.
24 hour before the flight, I attempted to check in on alaskaair but was diverted to the VX website ... and they charged me for the bag check, $25 each. (They have their own card, with similar privileges.)
I know, I'm glad this is my biggest problem today. So I called and the Alaska rep says yes, that's true now, it'll get changed "this spring." And she issued a $50 credit for a future flight, which covers the outbound charge.
Over on Flyertalk, I couldn't find this exact problem discussed, but in the case of some Alaska Elite privilege not granted on VX, it was suggested that a human agent could waive the charge at check-in.
Any experiences with this, or suggestions?
I was planning to apply anyway after I worked through the $4000 in 90 days for my AA Citi card, so I said yes. They didn't approve it instantly (got a confirmation 3 weeks later in the mail), I think because of conflict between my residence address and PO box. So I charged it to something else.
I knew the trip was going to be actually on a Virgin America flight (they're "merged" -- but not completely). A week before the trip, I got an email from Alaska reminding me of the flight (with the AS flight number), and a reminder that I was going to be able to check a free bag.
24 hour before the flight, I attempted to check in on alaskaair but was diverted to the VX website ... and they charged me for the bag check, $25 each. (They have their own card, with similar privileges.)
I know, I'm glad this is my biggest problem today. So I called and the Alaska rep says yes, that's true now, it'll get changed "this spring." And she issued a $50 credit for a future flight, which covers the outbound charge.
Over on Flyertalk, I couldn't find this exact problem discussed, but in the case of some Alaska Elite privilege not granted on VX, it was suggested that a human agent could waive the charge at check-in.
Any experiences with this, or suggestions?