No Bonus HH points for paying MF through Citi reserve card

[onenotesamba]

So, did anyone get bonus HH points with AMEX, for paying MF associated with LV Blvd property? Just trying to see whether AMEX treated it differently.

I paid my fees for that property with my Hilton Surpass Amex this year, and got the full bonus points. It shouldn't be an issue.

 

[natarajanv]

I paid my fees for that property with my Hilton Surpass Amex this year, and got the full bonus points. It shouldn't be an issue.

Thanks. I faxed the MF statement to Citi per their request. Les see whether they will give me the difference in points.

 

[natarajanv]

Thanks. I faxed the MF statement to Citi per their request. Les see whether they will give me the difference in points.

Citi wrote me back saying they will credit the difference in points in 2 statements .

 

[loosefeet]

Can you give out the fax # you used? Calling, for me, has been beyond frustrating. I would be transferred, and then cut off 3 out of 4 times. The account specialist helped once. They also created a new HHonors # for me and several points went into that--they could not tell me what that number was, of course, and neither could HHonors--so no way to combine accounts.
I thought I would just fax my stuff over and see if they would credit me--what did you send? They "owe" me 10,000 bonus points for spending that amount of money, but since it wasn't recognized as Hilton, no bonus. I'm seriously thinking about going back to my trusty Amex card.

 

[natarajanv]

Can you give out the fax # you used? Calling, for me, has been beyond frustrating. I would be transferred, and then cut off 3 out of 4 times. The account specialist helped once. They also created a new HHonors # for me and several points went into that--they could not tell me what that number was, of course, and neither could HHonors--so no way to combine accounts.
I thought I would just fax my stuff over and see if they would credit me--what did you send? They "owe" me 10,000 bonus points for spending that amount of money, but since it wasn't recognized as Hilton, no bonus. I'm seriously thinking about going back to my trusty Amex card.

It is 866-799-4758

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[SLO-Hedger]

I used my Citi® Hilton HHonors Visa Signature Card (the one without annual fee) to pay my LV Strip MF in December 2016. I just checked my account online; I didn't receive 5X points (just 2X). Now that is annoying. I am considering to apply for the Amex Surpass. Overall, Amex has better customer service compared to Citi based on my own experience.