chipman
TUG Member
If anyone has a solution for this please help how do I get this message over to Hilton. I just finished checking in at the Palm Canyon Resort which has been taken over by Hilton Grand Vacation all the employees there are Hilton Grand Vacation but yet none of them want to take responsibility for the nightmare that they are putting me through.
I booked two weeks there because the previous two weeks I had already booked at the Oasis Resort upon checking in I was told they only had one week reserved. After giving them my confirmation number for the second week they still could not find it. I was then turned over to the supervisor of reservations and he tried to find the reservation and could not find it. I had already confirmed both weeks by the phone approximately a month earlier. Well he assured me that the second week would not be a problem and got me checked in charging me the $230 per week Resort fee for the pool gym and parking.
Well I was all checked in for the one week at least and heading out the door to enjoy a wonderful day in the Sun at the pool only to be told on my way out by another Hilton employee oh by the way if you come down for a meeting tomorrow we can get you $100 cash. Well I didn't really want to go to a hgvc meeting so I said I'll let you know and at that point he informed me well you do know that the pool is completely closed and so are all the hot tubs. My heart sank I didn't know how I was going to tell my wife that we are in the desert for at least another week without any pools or hot tubs.
So I went to the front desk talk to the supervisor again and he informed me that there's really nothing they can do but you can use the hotel that is their sister Resort the Marquee and use their swimming pool that's great we can drive 20 minutes Downtown Palm Springs and jump in the pool and then jump back in the car when we want to go up to our room. Then he claimed they sent me two emails only to find out that they don't even have my email address and that wasn't told to me until I spoke with the general manager.
By the way the resort looks like a construction site with trucks everywhere blocking entrances yellow tape the works. So I explained this to one of the other employees that work with VIP and they inform me oh well the basketball court and the gym is still open I'm like are you serious what am I going to do play basketball instead of laying by the pool with my wife. I expressed my dissatisfaction and contacted GPX whom I booked the reservation through and they inform me there's nothing they could do I need to talk to the resort. When I talk to the resort they tell me I need to talk to GPX.
So every way I turned I got another circle jerk. I was then contacted by the general manager that evening around 5:00 and she informed me there's nothing they can do and technically they're not really a Hilton Resort yet although every employee is HGVC including her and they are now listed as Hilton when you look them up. All these resources and yet they offer nothing no conversation no vouchers nothing other than playing basketball with my wife who by the way has never bounced a basketball in her life. Very frustrating and a very very bad experience if anybody has any advice I am wide open because my frustration level has reached its maximum please help
I booked two weeks there because the previous two weeks I had already booked at the Oasis Resort upon checking in I was told they only had one week reserved. After giving them my confirmation number for the second week they still could not find it. I was then turned over to the supervisor of reservations and he tried to find the reservation and could not find it. I had already confirmed both weeks by the phone approximately a month earlier. Well he assured me that the second week would not be a problem and got me checked in charging me the $230 per week Resort fee for the pool gym and parking.
Well I was all checked in for the one week at least and heading out the door to enjoy a wonderful day in the Sun at the pool only to be told on my way out by another Hilton employee oh by the way if you come down for a meeting tomorrow we can get you $100 cash. Well I didn't really want to go to a hgvc meeting so I said I'll let you know and at that point he informed me well you do know that the pool is completely closed and so are all the hot tubs. My heart sank I didn't know how I was going to tell my wife that we are in the desert for at least another week without any pools or hot tubs.
So I went to the front desk talk to the supervisor again and he informed me that there's really nothing they can do but you can use the hotel that is their sister Resort the Marquee and use their swimming pool that's great we can drive 20 minutes Downtown Palm Springs and jump in the pool and then jump back in the car when we want to go up to our room. Then he claimed they sent me two emails only to find out that they don't even have my email address and that wasn't told to me until I spoke with the general manager.
By the way the resort looks like a construction site with trucks everywhere blocking entrances yellow tape the works. So I explained this to one of the other employees that work with VIP and they inform me oh well the basketball court and the gym is still open I'm like are you serious what am I going to do play basketball instead of laying by the pool with my wife. I expressed my dissatisfaction and contacted GPX whom I booked the reservation through and they inform me there's nothing they could do I need to talk to the resort. When I talk to the resort they tell me I need to talk to GPX.
So every way I turned I got another circle jerk. I was then contacted by the general manager that evening around 5:00 and she informed me there's nothing they can do and technically they're not really a Hilton Resort yet although every employee is HGVC including her and they are now listed as Hilton when you look them up. All these resources and yet they offer nothing no conversation no vouchers nothing other than playing basketball with my wife who by the way has never bounced a basketball in her life. Very frustrating and a very very bad experience if anybody has any advice I am wide open because my frustration level has reached its maximum please help
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