New Wyndham Website (2020)

[paxsarah]

a huge exchange fee

I mean, I don't have Club Pass and never plan to buy retail, but $99 every few years for an occasional stay is not what I'd call huge.

 

[capital city]

I mean, I don't have Club Pass and never plan to buy retail, but $99 every few years for an occasional stay is not what I'd call huge.

I think its fare, a lot better than the Rci fees and to search forever for a descent resort at the right time.

 

[CO skier]

I think Club Pass will always be broken, where you don't get 13 month ARP and have to pay a huge exchange fee, so getting 1 search engine to pop up all locations is a plus when deciding which membership you want to use to book your vacation ( WM or CW).

You are correct that reciprocal 13-month booking will not be available using Club Pass. That is not because Club Pass is "broken" -- it was intentionly designed that way to preserve booking priority for owners in each system.

Club Wyndham: 13-month ARP at home resort(s), 10-month booking for non-home resorts, 9-month booking for WorldMark Club Pass reservations.

WorldMark: 13-month booking at all resorts with 7-night minimum stay, 10-month booking for less-than-7-night stays, 9-month access for Club Wyndham Club Pass reservations.

 

[CO skier]

Idk why they can't just give all retail purchasers the ability to book Worldmark 10 months out with online availability calendars and just charge a reservation transaction as if the Worldmark properties were like any other Club Wyndham property that you don't have ARP for. Worldmark owners get 13 month ARP at all of their properties and they can give retail WM owners the same ability with Club Wyndham properties 10 months out. It literally makes non VIP retail purchases completely pointless.

Club Pass was originally introduced with a 9-month booking window. The 9-month window coincided with the less-than-7-night minimum booking rule in WorldMark. A vocal number of WorldMark owners commented that WorldMark owners should have priority over Club Pass exchangers, so the booking window for WorldMark owners was changed to 10 months for less-than-7-night minimum stays. The Club Pass window for Club Wyndham owners will not change to 10 months.

WorldMark - Wyndham Club Pass

Here's an update with some info from the minutes of the September 23, 2013 WorldMark Board of Directors meeting. The minutes finally showed up on the WorldMark web site today, 4 1/2 months after the meeting. "Wyndham Club Pass will allow all WorldMark owners who purchased prior to November...

tugbbs.com

WorldMark booking guideline change - Club Pass?

There is an announcement on the WorldMark web site that the WorldMark booking guidelines are being changed to allow booking of short stays (less than a full week) at 10 months in advance of check in rather than the current 9 month window. Although not specifically mentioned in the announcement...

tugbbs.com

The $99 exchange fee is a usage fee -- those who use Club Pass pay for the privilege. Why should resale owners in both systems, who cannot book Club Pass reservations, or owners who choose not to book Club Pass, subsidize those who do use Club Pass?

 

[55plus]

It's been 3 days since I've been able to make a reservation on the new and improved piece of crap website. Of course I am able to book a reservation on Extra Holidays with no problem. WTF.!.!

 

[Richelle]

It's been 3 days since I've been able to make a reservation on the new and improved piece of crap website. Of course I am able to book a reservation on Extra Holidays with no problem. WTF.!.!

Why can you not book?

 

[Cyrus24]

It's been 3 days since I've been able to make a reservation on the new and improved piece of crap website. Of course I am able to book a reservation on Extra Holidays with no problem. WTF.!.!

You may need to PM someone willing to help you. I've been able to make a reservation. Now, I can't modify a traveler, can't Points Deposit any points, or build a set of flexible options without a BUNCH of searches, clicks, and scrolls. But, I can make a booking when I know exactly what I want. If you need help, message me.

 

[littlestar]

The new website has my current January use year points back in my old October use year (they had previously updated my use years to January.) Also, I cannot deposit points into RCI. When I try, it says I have no points.

 

[liwarren]

I hope everyone is using the feedback tab on this terrible new website. They are using our money to fund this horrible thing and they should hear how we are feel. They won't do anything unless we give them honest feedback. I may have been a little nasty but I am not sorry.

 

[Richelle]

I hope everyone is using the feedback tab on this terrible new website. They are using our money to fund this horrible thing and they should hear how we are feel. They won't do anything unless we give them honest feedback. I may have been a little nasty but I am not sorry.

From what I have learned, changes are still coming. Can I ask specifically what you don't like? I know a lot of people are not happy with them removing the calendar. I am kind of on the fence about it. At first, I was disappointed they took it away. However, the more I think about it, the more I remember it's limitations and problems. It was still a useful tool despite its shortcomings. When they bring it back, I hope the shortcomings are fixed. They are still adding the floorplans. They also announced they are making changes to the search. Give it a few weeks to a month, and I suspect some of the shortcomings will be addressed.

 

[cbyrne1174]

I actually really like how it populates all the resorts in an area. I hope they keep that. It's making me want a WM membership even more ;_;. It keeps rubbing it in my face that I can't book them! My husband still hasn't started his new job due to COVID, so I still have to wait >.<

 

[Manzana]

From what I have learned, changes are still coming. Can I ask specifically what you don't like? I know a lot of people are not happy with them removing the calendar. I am kind of on the fence about it. At first, I was disappointed they took it away. However, the more I think about it, the more I remember it's limitations and problems. It was still a useful tool despite its shortcomings. When they bring it back, I hope the shortcomings are fixed. They are still adding the floorplans. They also announced they are making changes to the search. Give it a few weeks to a month, and I suspect some of the shortcomings will be addressed.

What did you think were the shortcomings of the calendar. What improvements do you think they can bring to it when brought back in June.

 

[Richelle]

What did you think were the shortcomings of the calendar. What improvements do you think they can bring to it when brought back in June.

The limited availability annoyed me. Not sure if they can fix that or how they would go about it. Selecting a specific unit type helped, but even then, there were times where I would select a check-in date and everything but the next day would grey out even though it appeared to be available. Sometimes the days after check-in didn't show limited availability, but they still greyed out. Yet, if you check the check-in date for the next day, you might get three or four days. I know why that happens. I am not sure how they would go about fixing that. Also, looking at the calendar view wasn't very mobile friendly either. It needed to be sized to the screen a little better or have the back and forward arrows follow you up and down the screen without getting in the way of the dates. That way, if the dates you want are not available, you don't have to scroll all the way back up and down. The forward and back arrows were right there.

 

[Cyrus24]

Anyone have any success at doing a traveler modify on an existing reservation? How about depositing points to future years? I've tried everyday since this thing was tossed out in front of us and it seems that it just can't be done. For the deposit, I get this. Something unexpected just happened! But we've been notified and we'll get it fixed as quickly as we can.

 

[Cyrus24]

looking at the calendar view wasn't very mobile friendly either. It needed to be sized to the screen a little better or have the back and forward arrows follow you up and down the screen without getting in the way of the dates. That way, if the dates you want are not available, you don't have to scroll all the way back up and down. The forward and back arrows were right there.

The new calendar is not very easy to work with, either, especially when on the phone. You have to do a lot of scrolling to get to the month you want. And, on both the phone and the laptop, it does not consistently populate, meaning, sometimes you get the start date in the end date with no the start date going blank. After that happens, you have to backup and reenter everything. The new site does not work well on phone or laptop when setting specific dates (your only option) with flexibility checked as it gives you all kinds of garbage that you have to scroll past and/or click to open. I rarely used my phone and it was clunky. It's still clunky. Other than the dashboard and smaller pictures, I'm not sure what they actually improved. The improvements most certainly do not offset the loss of the calendar (even with its few flaws). Fortunately they heard from all of us who have very flexible planning windows and will be bringing it back.

 

[Manzana]

Curious about the “Better Suite” option with the definition shown I would think you can go from a 1 bedroom to a 1 bedroom Presidential Reserve. The only thing that I think I may be missing as to why this did not work for me already is that I saw a Presidential unit available and not a Presidential Reserve Suite. I am curious what you all think this means and how a VIP can upgrade with this option as defined

 

[bendadin]

The new website has my current January use year points back in my old October use year (they had previously updated my use years to January.) Also, I cannot deposit points into RCI. When I try, it says I have no points.

My empty buckets reappeared in my points usage chart but not on my main dashboard page. I cannot deposit to RCI or push points forward (not that I want to) as it also tells me that I don't have any points.

 

[HitchHiker71]

Curious about the “Better Suite” option with the definition shown I would think you can go from a 1 bedroom to a 1 bedroom Presidential Reserve. The only thing that I think I may be missing as to why this did not work for me already is that I saw a Presidential unit available and not a Presidential Reserve Suite. I am curious what you all think this means and how a VIP can upgrade with this option as defined

View attachment 20685

I tried several searches and bookings attempting “category upgrades” last week and couldn’t get it to work. Only larger room upgrades appeared when available. I will add this to our enhancement list on the other thread.


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[Cyrus24]

My empty buckets reappeared in my points usage chart but not on my main dashboard page. I cannot deposit to RCI or push points forward (not that I want to) as it also tells me that I don't have any points.

Buckets/Points Usage Chart? Is this just the chart, by use year, that shows all of your transactions for that 'bucket'? Or is there something that shows where you are regard to your ARP usage?

 

[Rolltydr]

I tried several searches and bookings attempting “category upgrades” last week and couldn’t get it to work. Only larger room upgrades appeared when available. I will add this to our enhancement list on the other thread.


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This has been my experience, also. Thanks for adding to the list.

After all is said and done, and the inevitable bugs are fixed, I believe I’m going to like this website a lot. I love the dashboard! It gives me everything I need at a glance. At first, I didn’t like the searches giving me additional resorts, but after a few days, I can see where that will be beneficial in some cases. The flexible dates option is also a big help to those of us who are retired and have flexible schedules.

I do miss all the financial information being available. Do you know if they plan to make the assessments available online? I’m sorry if this has already been addressed and I missed it.

 

[sandkastle4966]

Yes, it’s called MVP or Minimum Viable Product and it is intentional:

What is a Minimum Viable Product (MVP)?

A Minimum Viable Product is the "version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort."

www.agilealliance.org

Regardless of what anyone believes, they are using a MVP approach here, by design, which is why feature parity is not important.


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Agree its MVP....BUT agile, scrum etc., don't go back a year or two in functionality, and then add features slowing back in. you "you start where you are" and add incremental improvements.

i stand by my original statement - I would FIRE the whole IT department.

 

[HitchHiker71]

This has been my experience, also. Thanks for adding to the list.

After all is said and done, and the inevitable bugs are fixed, I believe I’m going to like this website a lot. I love the dashboard! It gives me everything I need at a glance. At first, I didn’t like the searches giving me additional resorts, but after a few days, I can see where that will be beneficial in some cases. The flexible dates option is also a big help to those of us who are retired and have flexible schedules.

I do miss all the financial information being available. Do you know if they plan to make the assessments available online? I’m sorry if this has already been addressed and I missed it.

We do have an item on the list to add the full PDF assessment downloads back to the website.



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[comicbookman]

sorry but MVP, agile, scrum, etc....doesn't say go back a year or two in functionality, and then add features slowing back in. you "you start where you are" and add incremental improvements.

i stand by my original statement - I would FIRE the whole IT department.

i Completely agree and have said so on the other thread. The response is that I should not be so negative. Just be happy we got something and trust Wyndham, and our self appointed owner representatives to get it right eventually. I don't mind differing opinions, i have been wrong about things many times in my life, but i find the above response insulting.

 

[kaljor]

We do have an item on the list to add the full PDF assessment downloads back to the website.

If it matters, I think that had been removed from the prior website. I remember looking several times to download my 2020 information and it wasn't there.

 

[HitchHiker71]

If it matters, I think that had been removed from the prior website. I remember looking several times to download my 2020 information and it wasn't there.

Thanks for the update. I didn’t realize it had been removed from the previous website - but I didn’t actually use this feature but once or twice a year myself. In either case - we have it captured as an issue.


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