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New Website worldmarkbywyndham.com - January 2022

js203

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I understand there is only so much WM can do in advance. But if they had transparency in the account history, problems like this could more easily be discovered and resolved. Owners are more likely to know what is in their accounts (or should be) and a visible account history would make things a lot more manageable.

Dave
I concur. I ran into the same issue as Dave did every single time I did an ePlus retrade : new credits and housing keeping token got taken out first without returning the original. It became a mess when I had multiple trades at the same time. It took me almost a year and multiple phone calls/ emails to finally get them all sorted out. There were lots of back and forth. Every time I would talk to a new owner care rep and had to explain the situation all over again. If we have a history of credit in/out in front of us, things will be much easier. I would consider that the no. 1 feature on my wishlist for the new website.
 

js203

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And as a matter of fact I am going though this same credit balance dispute process again right now. First email sent 12/21, first phone call made 1/1 ( email response saying they have a few questions for me). Let us see how long it is gonna take to resolve. This was just for 1 retrade.
 

chemteach

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Am I missing something? I can't seem to find any way to look for availability other than typing in a place and picking dates. Has anyone figured out how to use the new website in an easy way?
 

Eric B

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It's not easy in part because the site is pretty slow. If there's a resort you want to go to specifically, you can go to the resort page and look at the availability by the month, but that's not particularly easy either.
 

timpatmc

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Am I missing something? I can't seem to find any way to look for availability other than typing in a place and picking dates. Has anyone figured out how to use the new website in an easy way?
You can look up resort availability two ways:
  • On the main Dashboard page, if you know the location and dates, type those in to get close
  • If you want to search an area, go to Resorts at the top, then Explore Resorts, and you can use the map to zero in or type a city and it show you the closest resorts. Then you click on Monthly Availability and you can search by unit type
 

Born2Travel

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It would be nice to see a list of waitlist requests. I always have to keep my own separate list of what I have requested. I looked at the new site and very much disliked it. I think the old site should be available until they get the new one operating successfully.
 

DaveNV

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Following up: The missing credits have now been returned to my WM account. No word from WM about the investigation case that was opened. (Do they ever tell you what they found?) But the end result is good enough. At least I'm back where I should be. I think. Still not sure about a housekeeping token for this II retrade - I don't recall if I had a HK available or not.

Dave
 

easyrider

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Maybe I'm just use to the old WM website. I'm not really liking the new site. I see new Wyndham resorts added to the inventory that are not listed on the old site. Are these Wyndham travelshare inventory ? I'm Trendwest Accounts so there is some Wyndham available to my accounts but I never use it.

Bill
 
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chemteach

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Is there a way on the new site to see what units are available but not bookable (13 months plus)? That feature is really helpful
 

DaveNV

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Following up: The missing credits have now been returned to my WM account. No word from WM about the investigation case that was opened. (Do they ever tell you what they found?) But the end result is good enough. At least I'm back where I should be. I think. Still not sure about a housekeeping token for this II retrade - I don't recall if I had a HK available or not.

Dave
Replying to my own post. I received a bill in the mail today for the housekeeping token they say is needed for this II retrade situation. The mistakenly-taken credits have already been returned to my account. And now they want me to pay them for a housekeeping token I don't owe. I called in to get it resolved, spent nearly 90 minutes on Hold, and the call disconnected. Great... I'll try again tomorrow. :rolleyes:

I'm pretty disgusted by this new website - impossible to find anything without knowing exactly which resort is wanted, and when. And even then, a single night still can't be booked. In this day and age, why can't they put together a website that actually works before throwing it to the members? Some are saying this looks like the Wyndham site - I sure hope that one works better than this one.

dave
 

Eric B

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Replying to my own post. I received a bill in the mail today for the housekeeping token they say is needed for this II retrade situation. The mistakenly-taken credits have already been returned to my account. And now they want me to pay them for a housekeeping token I don't owe. I called in to get it resolved, spent nearly 90 minutes on Hold, and the call disconnected. Great... I'll try again tomorrow. :rolleyes:

I'm pretty disgusted by this new website - impossible to find anything without knowing exactly which resort is wanted, and when. And even then, a single night still can't be booked. In this day and age, why can't they put together a website that actually works before throwing it to the members? Some are saying this looks like the Wyndham site - I sure hope that one works better than this one.

dave
It's pretty obvious you don't own Club Wyndham, too. Many growing pains on that side; we have been able to provide lots of feedback through @HitchHiker71 and @Richelle. I'm hoping @timpatmc was able to connect and help out.
 

DaveNV

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It's pretty obvious you don't own Club Wyndham, too. Many growing pains on that side; we have been able to provide lots of feedback through @HitchHiker71 and @Richelle. I'm hoping @timpatmc was able to connect and help out.
I don't have Club Wyndham, as far as I know But anything's possible. :D If feedback is being taken, I'll be happy to share my experience.

Dave
 

traveller1

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That functionality does exist if you search from the resort map rather than the availability calendar. It's actually a bit of an improvement because you can search multiple resorts across the region boundaries rather than limiting it to the set regions.
Good to know! Thanks!
 

HitchHiker71

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It's pretty obvious you don't own Club Wyndham, too. Many growing pains on that side; we have been able to provide lots of feedback through @HitchHiker71 and @Richelle. I'm hoping @timpatmc was able to connect and help out.
We are still waiting on a response va if from Wyndham on the feasibility of going down this path. Until we have a willing and reliable player on the Worldmark for Wyndham side of the equation - we were in a holding pattern. The ask has been made twice - no response to date.


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