I concur. I ran into the same issue as Dave did every single time I did an ePlus retrade : new credits and housing keeping token got taken out first without returning the original. It became a mess when I had multiple trades at the same time. It took me almost a year and multiple phone calls/ emails to finally get them all sorted out. There were lots of back and forth. Every time I would talk to a new owner care rep and had to explain the situation all over again. If we have a history of credit in/out in front of us, things will be much easier. I would consider that the no. 1 feature on my wishlist for the new website.I understand there is only so much WM can do in advance. But if they had transparency in the account history, problems like this could more easily be discovered and resolved. Owners are more likely to know what is in their accounts (or should be) and a visible account history would make things a lot more manageable.