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New Issue - for your awareness regarding reservations made from Points Credit Pool

Bigrob

TUG Member
Joined
Jul 9, 2011
Messages
2,099
Reaction score
141
Points
273
Location
Centreville, VA
I have found there is a significant issue with the system and the way points are restored from cancelled reservations.

If you called in to make reservations from your credit pool (i.e., you had a Vacation Counselor use the "point stacker" to pull from the credit pool instead of regular use year points) - the points will NOT automatically go back into the credit pool when you cancel that reservation, but instead will act like "points without a home" and go to the current regular use year.

I cancelled and rebooked about 5M in December reservations using credit pooled points on September 30, to make sure I would not have points expiring at the end of December. Apparently I am now going to have to manually call in each time to get them placed back into the credit pool appropriately, when I thought I had already done that.

Just letting everyone know in case this might impact them also.
 
Last edited:

Sandi Bo

TUG Review Crew
TUG Member
Joined
Mar 22, 2011
Messages
5,391
Reaction score
5,255
Points
598
Location
Omaha
Resorts Owned
Wyndham
What a pain. I'm sure when i cancel anything that used credit pooled points that I'll have a VC do it. Thanks for the heads up.
 

Ty1on

TUG Review Crew: Veteran
TUG Member
Joined
Jun 10, 2015
Messages
5,127
Reaction score
1,958
Points
348
I have found there is a significant issue with the system and the way points are restored from cancelled reservations.

If you called in to make reservations from your credit pool (i.e., you had a Vacation Counselor use the "point stacker" to pull from the credit pool instead of regular use year points) - the points will NOT automatically go back into the credit pool when you cancel that reservation, but instead will act like "points without a home" and go to the current regular use year.

I cancelled and rebooked about 5M in December reservations using credit pooled points on September 30, to make sure I would not have points expiring at the end of December. Apparently I am now going to have to manually call in each time to get them placed back into the credit pool appropriately, when I thought I had already done that.

Just letting everyone know in case this might impact them also.

My recommendation is that you give away some points to lighten the burden :rofl:
 
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