Bigrob
TUG Member
I have found there is a significant issue with the system and the way points are restored from cancelled reservations.
If you called in to make reservations from your credit pool (i.e., you had a Vacation Counselor use the "point stacker" to pull from the credit pool instead of regular use year points) - the points will NOT automatically go back into the credit pool when you cancel that reservation, but instead will act like "points without a home" and go to the current regular use year.
I cancelled and rebooked about 5M in December reservations using credit pooled points on September 30, to make sure I would not have points expiring at the end of December. Apparently I am now going to have to manually call in each time to get them placed back into the credit pool appropriately, when I thought I had already done that.
Just letting everyone know in case this might impact them also.
If you called in to make reservations from your credit pool (i.e., you had a Vacation Counselor use the "point stacker" to pull from the credit pool instead of regular use year points) - the points will NOT automatically go back into the credit pool when you cancel that reservation, but instead will act like "points without a home" and go to the current regular use year.
I cancelled and rebooked about 5M in December reservations using credit pooled points on September 30, to make sure I would not have points expiring at the end of December. Apparently I am now going to have to manually call in each time to get them placed back into the credit pool appropriately, when I thought I had already done that.
Just letting everyone know in case this might impact them also.
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