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Need Help - Never received my Owners Update gift

tahoeJoe

TUG Member
Joined
Mar 11, 2008
Messages
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Location
Northern California
In late September, I attended a virtual Hyatt Vacation Club Owners update. The gift that was offered was a $200 Visa gift card or 35,000 World of Hyatt points. I chose the WOH point and was told it would take 4-6 weeks for them to appear in my WOH account.

It has been over 6 weeks, and nothing has shown up. I called the HVC preview number and was told I needed to speak with the "Gifting Resolution" department. (Who knew this was common enough to have a department that handles this?).

They gave me a phone number and e-mail address to the Gifting Resolution Department. I called them and the number no longer is in service. I sent an e-mail and never received a response. Does anyone have any advice on who to call, and speak with a human? Is there any other pathway I should pursue?

Thank you in advance for your advice and insights.
 

GTLINZ

TUG Review Crew: Veteran
TUG Member
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35K WOH points is worth pursuing.

Since you are an owner, I would call Hyatt Member services. I have worked with them on things i have escalated and they were great.

888-619-2988
 

Kal

TUG Member
Joined
Jun 6, 2005
Messages
4,445
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Location
Redmond, WA
In late September, I attended a virtual Hyatt Vacation Club Owners update. The gift that was offered was a $200 Visa gift card or 35,000 World of Hyatt points. I chose the WOH point and was told it would take 4-6 weeks for them to appear in my WOH account.

It has been over 6 weeks, and nothing has shown up. I called the HVC preview number and was told I needed to speak with the "Gifting Resolution" department. (Who knew this was common enough to have a department that handles this?).

They gave me a phone number and e-mail address to the Gifting Resolution Department. I called them and the number no longer is in service. I sent an e-mail and never received a response. Does anyone have any advice on who to call, and speak with a human? Is there any other pathway I should pursue?

Thank you in advance for your advice and insights.
Would it be possible they did not tell the whole truth?? They are just hucksters trying to fleece their marks.
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
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50,781
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Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
Would it be possible they did not tell the whole truth?? They are just hucksters trying to fleece their marks.
Even with certain unscrupulous sales tactics, Marriott Vacations seems to be one to come through with providing the presentation gift. I've had a couple times where our Marriott Bonvoy points didn't post from a sales presentation. I just kept on the sales office until they fixed it.
 

claraj

TUG Member
Joined
Jun 30, 2023
Messages
729
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651
Location
Big Apple
Resorts Owned
Marriott Grande Vista, Marriott Los Suenos
Similar to @dioxide45's experience, one time the Bonvoy points did not post right away. I contacted the initial sales person who reached out to me to set up the meeting (the personal concierge) and it took another 6 weeks to appear. They told me there was a delay and it was happening to several owners. I don't know how true that was, but the points did eventually appear.
 
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