Owners update yesterday at Parc Soleil Orlando…
This was a promo 3-night stay, so we didn’t have a choice but to attend. We currently own EOY Kohala Suites, 13440 pts, and this fits us perfectly for now.
Primary sales guy was fine. The pitch was to upgrade to an annual 15k points in Chicago. The hook was that deed sales are going away, and I’d never be able to get an every year deed at Kohala Suites, even if I wanted it. We explained that we are happy with what we have, use what we have, enjoy our deed and home-week priority, and have no intent to buy Chicago when we live an hour away. He was nice and “understanding”, and then sent in the closer.
I’ve been through this enough times to understand the process and know the game, so I was prepared - to a point. This guy was a real piece of work.
While the first guy seemed very knowledgeable of my profile and usage, this guy was trying to sell me on Max. When I explained that I’m already Max, he tried to convince me that what I have is not good enough and that I would be making a mistake by passing on the offer. I get it - sales. I’m in sales. I don’t blame a seller for selling. But there was an attitude here that went from ‘pressure’, to just being a complete turn off. I would have just left, but I wanted to be sure I got my 45k HH points. He asked me if it was a final no, and I agreed. He just dug in harder, telling me I don’t need to own in Hawaii and that I didn’t know what I was talking about. My wife started trying to explain that even if we wanted to upgrade, our daughter is starting law school, and it’s just not the right time to lay out another $35k to HGV.
Finally I told him that he’s completely lost me and we needed to leave. I very sternly told him there is absolutely no way I would ever buy anything from HIM and that he needed to let us leave. He kept going. It got to a point where I finally leaned in across the desk and said, “Now you are truly starting to piss me off. I’ve sat here for the past 15 minutes and listened to you tell me how stupid I am. Fine - you’re right - I’m a failure and I’m making the biggest mistake. But I will not buy anything from you or anyone in this office!” I stood up. He stood up. And then he finally walked away.
Then of course the last guy comes in to offer me a $1600 VIP package, which I declined. The funny thing is… I probably would have actually bought that. I’ve bought these before (11,200 points for $1600), but there was just no way I’d be giving anyone in that sales office any more of my time or money.
I’ve had pissy reps in the past, but this was far over the top.
This was a promo 3-night stay, so we didn’t have a choice but to attend. We currently own EOY Kohala Suites, 13440 pts, and this fits us perfectly for now.
Primary sales guy was fine. The pitch was to upgrade to an annual 15k points in Chicago. The hook was that deed sales are going away, and I’d never be able to get an every year deed at Kohala Suites, even if I wanted it. We explained that we are happy with what we have, use what we have, enjoy our deed and home-week priority, and have no intent to buy Chicago when we live an hour away. He was nice and “understanding”, and then sent in the closer.
I’ve been through this enough times to understand the process and know the game, so I was prepared - to a point. This guy was a real piece of work.
While the first guy seemed very knowledgeable of my profile and usage, this guy was trying to sell me on Max. When I explained that I’m already Max, he tried to convince me that what I have is not good enough and that I would be making a mistake by passing on the offer. I get it - sales. I’m in sales. I don’t blame a seller for selling. But there was an attitude here that went from ‘pressure’, to just being a complete turn off. I would have just left, but I wanted to be sure I got my 45k HH points. He asked me if it was a final no, and I agreed. He just dug in harder, telling me I don’t need to own in Hawaii and that I didn’t know what I was talking about. My wife started trying to explain that even if we wanted to upgrade, our daughter is starting law school, and it’s just not the right time to lay out another $35k to HGV.
Finally I told him that he’s completely lost me and we needed to leave. I very sternly told him there is absolutely no way I would ever buy anything from HIM and that he needed to let us leave. He kept going. It got to a point where I finally leaned in across the desk and said, “Now you are truly starting to piss me off. I’ve sat here for the past 15 minutes and listened to you tell me how stupid I am. Fine - you’re right - I’m a failure and I’m making the biggest mistake. But I will not buy anything from you or anyone in this office!” I stood up. He stood up. And then he finally walked away.
Then of course the last guy comes in to offer me a $1600 VIP package, which I declined. The funny thing is… I probably would have actually bought that. I’ve bought these before (11,200 points for $1600), but there was just no way I’d be giving anyone in that sales office any more of my time or money.
I’ve had pissy reps in the past, but this was far over the top.
