I should probably tell you all about my PIC issue that started back when I bought in 2008. I thought it was a one off, but after seeing these issues, I guess not. Some of you may know this story because I posted it before. Back in 2008, we enrolled my mom’s two bedroom lock out, we were told we would get 105,000 points for it. Keep in mind, I was brand new. Turns out, they enrolled it as a one bedroom instead of a two bedroom. I didn’t think to check to see if I should have gotten more then 105,000. That’s on me. Fast forward 9 years. I’m sitting with a sales rep at an Owner update. The sales rep told me that it was enrolled as a one bedroom and not a two. I was missing out on points. Of course, the only way to fix it was to buy 154,000 points, but he might get an exception and be able to “get away” with selling me only 84,000 points. This time I knew better, and said no thank you. This was during the new website launch when everything was a mess. When I got home, I called a Owner Care and they put in a ticket. Long story short, it took two months and an email to the CEO to get fixed. Again, thought it was a one off because of the whole website mess. When they fixed my PIC issue, they allowed me to split the lockout into two separate PIC weeks. Fast forward another year, when I bought to go gold. I asked them to consolidated that two bedroom lock out into a single unit, so I could enroll a three bedroom PIC. They did that, but didn’t delete the original two PICs. My sales rep did her best to get the issue resolved. I didn’t want to pay the extra program fee money on PICs I couldn’t use. It was Three weeks until QA said I was grandfathered Into the old rules and could use the extra PICs. After dealing with the PIC department the first time, I didn’t feel like doing round two, so I let it be. Fast forward another year. I transferred out my Branson contract and they FINALLY deleted the original two PICs. Luckily it was the correct ones.
So, as you can see, the PIC issues are not new. They are not common, but they are not new. I still think the issues are a result of the people doing the job and not a new policy change. I will try to find out on a Thursday if there are any changes.
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