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My Marriott owner week was canceled after initiating Request First thru II

brianfox

TUG Member
Joined
Apr 14, 2007
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Location
Thousand Oaks
Resorts Owned
Marriott Waiohai x3
I am a Ko Olina owner, and have an owner week reserved for this summer.

I recently initiated a REQUEST FIRST exchange through II and paid the exchange fee upfront.

A couple of days layer, I got an E-mail from Marriott cancelling my reservation (the conformation number that begins with 8)

I immediately called Marriott, asking why that happened. They said that I had been given a new confirmation number (beginning with 9), but that the week was still mine. The problem is that I have not gotten an E-mail with this new confirmation number on it, nor does this number show up as a valid number in the Marriott online system.

The Marriott rep tells me not to worry. If the exchange happens, I will get a conformation number for the new resort. If I terminate the exchange or it fails to happen, the KO will revert back to me (and I may be given a new conformation number).

This is the first time I've done a Request First exchange, so I'm just wondering if this is normal. Personally, it doesn't give me a warm happy feeling that I don't seem to have a confirmation number that is recognized by anyone but a phone agent at Marriott...
 

lweverett

TUG Review Crew
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I usually do Request Firsts and this always happens. I think it only means that your unit is restricted until either you cancel the request or it is fulfilled.
 

brianfox

TUG Member
Joined
Apr 14, 2007
Messages
796
Reaction score
441
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Location
Thousand Oaks
Resorts Owned
Marriott Waiohai x3
I usually do Request Firsts and this always happens. I think it only means that your unit is restricted until either you cancel the request or it is fulfilled.
Thanks for the quick answer. For the life of me, I don't see why Marriott doesn't send a new confirmation number or at least an E-mail better stating what is going on. After all, who in their right mind is NOT going to call Marriott when they see their confirmation cancelled?
 
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