- Joined
- Apr 10, 2011
- Messages
- 1,496
- Reaction score
- 1,288
- Location
- New Jersey
- Resorts Owned
- Marriott Cypress Harbor
Marriott Ocean Pointe
Marriott Desert Springs Villas II
Marriott Grande Ocean
We often don't post about many "positive" things that happen with our Timeshare ownership, or dealing with Marriott's VOA (Vacation Ownership Advisors) but my recent experience was quite good and I wanted to share. Maybe Marriott is listening to (or reading here) the complaints of owners and are trying to improve.
We had a week reserved at Marriott's Ocean Pointe (2 bedroom) for early November, traveling with my daughter, SIL and their two kids. Although we own at OP, we used points for this week. I had almost forgotten, that we had put in a request for Aruba for the same week. Well to our surprise, about a week ago our waitlist request was fulfilled and we got a 2 bedroom at the Surf Club. Although we had our flights from NY to West Palm Beach already booked on Jet Blue, they gave us a full credit to apply to our flights to Aruba for the same dates. My DW then thought it would be nice if we could get a One-bedroom for us to stay in Aruba, so the kids could have the 2-bedroom for themselves. We put in another request (for either the Surf Club or Ocean Club) and that request got fulfilled yesterday at the Ocean Club. We're still amazed.
Today, I called MVC to review my 2024 points for banking purposes as I was surprised by the large number still in my account for 2024 that were unused. The VOA was very pleasant and knowledgeable as he looked into it. We discovered that MVC had borrowed the points for one or both of our Aruba weeks from my 2025 Trust point balance, rather than using my 2024 points (he nor I have figured out why that happened). He offered to change the points used for our 2 Aruba weeks to use our 2024 points instead. After a long hold (which he told me would be) and checking back with me periodically while waiting, he was able to do so. Our current year points left to bank into 2025 is now a much smaller number and we have our full complement of 2025 points back in our account. Yes, he did try to talk to me about some of the new resorts and programs that the Abound program offers, but he politely accepted my "not interested" response. Before hanging up, I asked him to transfer me to someone I could leave feedback to. He transferred me to his supervisor's voice mail and I left a nice message about how helpful and pleasant he was to deal with.
I hope that others are having better experiences dealing with MVC and their ownership services department.
We had a week reserved at Marriott's Ocean Pointe (2 bedroom) for early November, traveling with my daughter, SIL and their two kids. Although we own at OP, we used points for this week. I had almost forgotten, that we had put in a request for Aruba for the same week. Well to our surprise, about a week ago our waitlist request was fulfilled and we got a 2 bedroom at the Surf Club. Although we had our flights from NY to West Palm Beach already booked on Jet Blue, they gave us a full credit to apply to our flights to Aruba for the same dates. My DW then thought it would be nice if we could get a One-bedroom for us to stay in Aruba, so the kids could have the 2-bedroom for themselves. We put in another request (for either the Surf Club or Ocean Club) and that request got fulfilled yesterday at the Ocean Club. We're still amazed.
Today, I called MVC to review my 2024 points for banking purposes as I was surprised by the large number still in my account for 2024 that were unused. The VOA was very pleasant and knowledgeable as he looked into it. We discovered that MVC had borrowed the points for one or both of our Aruba weeks from my 2025 Trust point balance, rather than using my 2024 points (he nor I have figured out why that happened). He offered to change the points used for our 2 Aruba weeks to use our 2024 points instead. After a long hold (which he told me would be) and checking back with me periodically while waiting, he was able to do so. Our current year points left to bank into 2025 is now a much smaller number and we have our full complement of 2025 points back in our account. Yes, he did try to talk to me about some of the new resorts and programs that the Abound program offers, but he politely accepted my "not interested" response. Before hanging up, I asked him to transfer me to someone I could leave feedback to. He transferred me to his supervisor's voice mail and I left a nice message about how helpful and pleasant he was to deal with.
I hope that others are having better experiences dealing with MVC and their ownership services department.