Thanks, Ray. I talked to II again and this time told them I wanted to add a MROP week to my existing account. I explained again what MROP stands for, how it works, etc. The rep had never heard of Multi Resort Ownership Plan but you telling me that the code II uses for MROP is MRO really helped. He seemed to look it up, said "Oh, Multi Resort Ownership Plan!" and then was able to go find out how to handle it. I had to pay a fee or extend membership a year to add the MRO option. They will verify with MROP that I do own a membership and when I see the MRO option in my account, then I call with the resort code and reservation number. At least that is how it is supposed to work. I wasn't getting anywhere until I could tell them their code was MRO.