TUG Review Crew: Expert
- Jul 17, 2014
- Reaction score
- Resorts Owned
- Hyatt Pinon Pointe, Hyatt Beach House, Westin Kierland
We arrived in Kauai last night and traded into a 1 bedroom at Pono Kai. The resort is actually nice but our unit is unrennovated, older and would be ok except for the musty strong odor , seems to be the rug. They did bring us a room purifier for the bedroom but woke up with a buring throat and congestion. There are no rooms to relocate us. They suggested we ask interval to move us somewhere else but it's Sunday and I've never heard of that being an option. Front desk didn't seem surprised, even concured it was the carpet. Most units are renovated, but they have a few buildings still pending. Do we have any recource?