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MOC TripAdvisor review

vacation dreaming

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A tripadvisor review from June claims the Maui health dept has received many bed bug complaints and that resort management did not handle the situation in a satisfactory manner. I realize reviews are not reliable but I am still influenced by them. Bed bugs can happen anywhere and the best we can hope is that management is well trained and skilled at solving the problem. This review implied that management was not handling the situation well. I know we have many owners here, can anyone comment on this issue?
 

pedro47

TUG Review Crew: Expert
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Is this a fact or a myth from some unhappy traveler.
 

sdtugger

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I have stayed hundreds of nights at the Marriott Marriott Ocean club over the last 21 years. I have never seen a bedbug. I have never seen evidence of a bed bug. And, I have never heard anyone complain of a bed boat until this string.

That is not to say that there are never any bedbugs. Bedbugs can happen anywhere. But, if it were a legitimate and troubling issue, I think I would’ve seen or heard of some evidence by now.
 

GregT

TUG Member
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Location
Carlsbad, CA
Resorts Owned
Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, Aruba Ocean Club, DC Points HGVC: Flamingo, Sea World, I-Drive, Starwood Bella (x4), SDO, TradeWinds, Worldmark
Agreed with sdtugger -- I've been going annually since 2008 and haven't never experienced a problem. I've not heard this before.

Best,

Greg
 

vacation dreaming

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I assume people sometimes use negative reviews to try to negotiate compensation from hotels. I sometimes have seen hotels reply to reviews denying, or explaining via management response. I have never stayed at MOC but as I stated, the review concerned me (even though I know I should discount them) and appreciate hearing from owners.
 

Michigan Czar

TUG Member
Joined
Feb 21, 2007
Messages
457
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Location
Grand Rapids, MI
Resorts Owned
Marriott's Maui Ocean Club 2bd Annual OF, 2 x Marriott's Maui Ocean Club 2bd Odd OV, Marriott's Grand Chateau 3bd Annual
In the last 22 years I have stayed approx. 200 nights at MOC and never seen or heard of a bed bug.
 

dougp26364

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
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Location
Kansas
Resorts Owned
Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
There seems to be a small group of people on TA that don’t like Marriott and will post all sorts of trash that’s not true. TA has done such a poor job of policing the fake reviews, both good and bad, I stopped using them and stopped posting reviews on their site.

At one point there was a small group posting bad reviews of a MVC timeshare because the resort made the decision to stop feeding the feral cats. There were enough negative posts, all concerning the feral cats, that it drove down the ratings. They didn’t try to hide it and they never said anything about the resort other than the resort should be condemned because they stopped feeding the feral cats. TA didn’t do anything about those reviews and left them in place. That’s when I stopped using TA as a resource for travel reviews.
 

GregT

TUG Member
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Location
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Resorts Owned
Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, Aruba Ocean Club, DC Points HGVC: Flamingo, Sea World, I-Drive, Starwood Bella (x4), SDO, TradeWinds, Worldmark
:wave: Hi Greg, Long time no see...
Thank you Jeremy -- I have alot of adventures to tell you (and any other "interested" TUGgers) about over an adult beverage.

Best,

Greg
 

mjm1

TUG Review Crew: Expert
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Jul 10, 2008
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3,672
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Location
Las Vegas, NV
Resorts Owned
Marriott: Resorts and Abound Points;
Westin Kierland Villas;
HGVC Flamingo & Blvd;
Hyatt Pinon Pointe
Thank you Jeremy -- I have alot of adventures to tell you (and any other "interested" TUGgers) about over an adult beverage.

Best,

Greg
I second that! Good to see you posting again.
 

1Kflyerguy

TUG Review Crew: Veteran
TUG Member
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Nov 20, 2012
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Location
San Jose, Ca
Resorts Owned
HGVC Kings Land, Elara, and Marriott Destination Club Points
Thank you Jeremy -- I have alot of adventures to tell you (and any other "interested" TUGgers) about over an adult beverage.

Best,

Greg
Great to see you back online.
 

frank808

TUG Member
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Jan 6, 2010
Messages
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Location
Marriott Ko Olina Beach Club
Resorts Owned
Disney Vacation Club (Aulani,SSR,VGC,VGF) Hilton Grand Vacation Club(Bay Club, Kohala Suites, The District) Marriott Vacation Club (Aruba Surf Club, Grand Residence, Grand Chateau, Grand Vista,Harbour Lake, KoOlina,Willow Ridge & DC points)
Thank you Jeremy -- I have alot of adventures to tell you (and any other "interested" TUGgers) about over an adult beverage.

Best,

Greg
I would love to hear about your adventures.

Wife and I have finally retired like you have been. Now my problem is what the heck to do with all these MVC weeks now? We are travelling and cruising which does not leave time for my MKO stays.

Would love to talk over a beverage.

Sent from my SM-S928U using Tapatalk
 

Fasttr

TUG Review Crew
TUG Member
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Jun 26, 2013
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Location
Connecticut
Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
I would love to hear about your adventures.

Wife and I have finally retired like you have been. Now my problem is what the heck to do with all these MVC weeks now? We are travelling and cruising which does not leave time for my MKO stays.

Would love to talk over a beverage.

Sent from my SM-S928U using Tapatalk
Frank…I’m willing to “home” sit some of your MKO weeks for you…just to keep them safe when you are off cruising. Just let me know when. ;)
 
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