[MERGED] VIP Downgrade letter

[bnoble]

I suspect there isn't going to be a guideline about how many GCs are okay. They want you out of the business, not just doing less business.

I feel for you and your daughter, but openly admitting that she's running a business with some of your accounts is probably not the way to get Wyndham to leave you alone. Maybe it is time for her to find something else.

 

[chapjim]

I suspect there isn't going to be a guideline about how many GCs are okay. They want you out of the business, not just doing less business.

I feel for you and your daughter, but openly admitting that she's running a business with some of your accounts is probably not the way to get Wyndham to leave you alone. Maybe it is time for her to find something else.

She probably could find a slot with Wyndham, kind of like criminal defense attorneys becoming DAs. There probably are very few Wyndham employees who better understand how things work.

 

[scootr5]

She probably could find a slot with Wyndham, kind of like criminal defense attorneys becoming DAs. There probably are very few Wyndham employees who better understand how things work.

Or kind of like another previously frequent helpful poster whose name is sometimes undeservedly dragged through the mud.

 

[bnoble]

Wyndham giveth and Wyndham taketh away. Blessed be the name of . . . Nope, I can't finish it!

I think of it more like this.

My relationship with Wyndham is adversarial*. They would like to get as much money out of me as possible for the services they provide. They will do whatever they believe will maximize their profits at my (literal) expense. Conversely, I would like to get as much value out of them for my vacations as possible. Can I still get "enough" value now, and do I expect to even if they do everything they can to maximize profits? If so, fine. I'm a satisfied customer. If not, I will liquidate.

I don't begrudge them either way, because their job is to be profitable, not to make me happy.

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*: I view most of my commercial relationships this way. Cynical? Maybe. But it avoids a lot of agita when things change in ways that cost me more money or devalue a product.

 

[HitchHiker71]

She probably could find a slot with Wyndham, kind of like criminal defense attorneys becoming DAs. There probably are very few Wyndham employees who better understand how things work.

Perhaps EH could use some good talent like this? The question is whether they would he willing to pay well enough best guess.


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[HitchHiker71]

I suspect there isn't going to be a guideline about how many GCs are okay. They want you out of the business, not just doing less business.

I feel for you and your daughter, but openly admitting that she's running a business with some of your accounts is probably not the way to get Wyndham to leave you alone. Maybe it is time for her to find something else.

I suspect any such guidelines will only come to light after Wyndham accomplishes whatever their goals are with respect to eliminating enough rental activity generated from the ownership base. Once this war or containment is declared a victory - only then will the rules become clear for anyone who remains.


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[slabeaume]

It was originally Silver (originally simply called "VIP") at 300k, Gold at 500k, and Platinum at 1 million.

Thanks, paxsarh.

 

[OutSkiing]

Has anyone had any further conversation with Wyndham regarding the VIP status downgrade? I had left messages several times last week and this evening I received an email from a specialist that has been assigned to my case. I have asked her to call me so we can discuss. If anyone has had conversations they are willing to share, I would appreciate any information I can get before she calls. Thank you!

We called back several times and got through to our specialist. He sent a standard form letter requesting us to document our concern and our desired outcome. The form letter is entirely focused on our September, 2021 purchase that took us to Founders, and the wording that was written into our contract at that time. The letter even referenced that 9/2021 contract number. He said they will be doing something for us. Not sure what yet.

Bob

 

[lost patience]

A quick update. We received the letter by mail yesterday. We did not receive the email. I'll be calling today.

 

[chapjim]

Perhaps EH could use some good talent like this? The question is whether they would he willing to pay well enough best guess.


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I heard the IRS will be hiring!

 

[Sandy VDH]

Were letter going out certified mail?

 

[marciaheitz]

They just emailed me....didn't get a physical letter.

 

[lost patience]

I did not receive the email. I received the USPS letter in the mail. It was not a certified letter. Normal 1st class. Same words as what @OutSkiing posted.

 

[raygo123]

Keep telling them it is part of the consideration given IN the contract.

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[lost patience]

I've called, left a message, and am waiting for a call back. For others in this same situation, have they offered any viable option to get back to the VIP level you have been at? Please, those of you that think we deserve to be downgraded, and think we don't deserve any options, keep those opinions to yourself.

 

[Rolltydr]

I've called, left a message, and am waiting for a call back. For others in this same situation, have they offered any viable option to get back to the VIP level you have been at? Please, those of you that think we deserve to be downgraded, and think we don't deserve any options, keep those opinions to yourself.

You’re on a public forum. Some of us even pay the annual membership fee to help support those who maintain the forum. You are free to express your opinion, within the rules of the forum. So are those who disagree with you. You have no right to tell anyone to keep their opinion to themselves.

 

[OutSkiing]

We finally received an email this week from a ‘Sales Experience Specialist’ saying she has an average of 70 cases at a time so she asked for 3 dates when we could do a conference call to discuss. We gave 3 dates, one has passed and nothing scheduled yet.

 

[Ty1on]

We finally received an email this week from a ‘Sales Experience Specialist’ saying she has an average of 70 cases at a time so she asked for 3 dates when we could do a conference call to discuss. We gave 3 dates, one has passed and nothing scheduled yet.

I feel like with your story and documentation, ykou have the best chance at being made whole. I hope they do right by you.

 

[WManning]

I feel like with your story and documentation, ykou have the best chance at being made whole. I hope they do right by you.

It will be a uphill battle unless the documentation is included in the purchase agreement. Very hard to fight city hall with only verbal promises from sales team.

 

[ddc]

We called back several times and got through to our specialist. He sent a standard form letter requesting us to document our concern and our desired outcome. The form letter is entirely focused on our September, 2021 purchase that took us to Founders, and the wording that was written into our contract at that time. The letter even referenced that 9/2021 contract number. He said they will be doing something for us. Not sure what yet.

Bob

I did receive a call and emails from my specialist. He asked for documentation that supported that I would be grandfathered platinum forever. Unfortunately, I do not have anything in writing. Only that I made a significant investment of 125k developer points to become platinum. Points I didn't really need because if I wanted points, I would have bought resale. I was buying the promise that platinum status would never be taken away. He reviewed the documents I sent and replied that when the system upgrade happened, that I would become Gold status. He advised that there would be a deposit of points to my account to compensate for the change in status and they would be deposited toward the end of the month of August for use in 2023. I was not advised the amount of points I would receive. Today I noticed that my account is no longer platinum and has been downgraded to gold.

 

[ddc]

We finally received an email this week from a ‘Sales Experience Specialist’ saying she has an average of 70 cases at a time so she asked for 3 dates when we could do a conference call to discuss. We gave 3 dates, one has passed and nothing scheduled yet.

The person that responded to me was Dana and was identified as an Owner Correspondence & Social Media Response Specialist. I also was asked for 3 dates. He called on one of those dates toward the end of the day. I was not advised in advance of when he was going to call. I say this so you answer calls that you may not recognize the number as it may be your specialist. I stated my case verbally and with hand written documentation by the sales person. I had nothing written into the contract so I was advised by email that I would be downgraded.

 

[WManning]

The person that responded to me was Dana and was identified as an Owner Correspondence & Social Media Response Specialist. I also was asked for 3 dates. He called on one of those dates toward the end of the day. I was not advised in advance of when he was going to call. I say this so you answer calls that you may not recognize the number as it may be your specialist. I stated my case verbally and with hand written documentation by the sales person. I had nothing written into the contract so I was advised by email that I would be downgraded.

Sorry to hear you were down graded and did not have the specific language written into contract. Unfortunately the sales team has been known to lie and use deception to seal a deal! The additional points that will be deposited more then likely will not makeup for the downgrade. The additional funds it cost to be no better off then before the purchase has to be a bitter pill to swallow. Especially knowing you have no other option then to accept Wyndhams decision on what they feel is fair.

 

[Arando001]

I was recently "un-grandfathered" and was not told about it. I logged on to make a reservation and noticed my VIP status was down graded. Called Wyndham and was told "VIP status is not guaranteed" so the word "grandfathered" means nothing to Wyndham. I am looking for my paperwork for my contract which I remember stating that my VIP status is grandfathered as long as I remain the owner. That sales pitch was the reason I bought into the sale. Let me know if there are any legal action on this. I like to know. This move is unjust, dishonest and pure criminal by Wyndham management.

 

[rickandcindy23]

John Chase, how I miss you, and may you rest in peace. This was his post.

@Arando001, how did you become VIP and what did you buy and what were you promised? I think more information would be helpful.

 

[Ty1on]

I was recently "un-grandfathered" and was not told about it. I logged on to make a reservation and noticed my VIP status was down graded. Called Wyndham and was told "VIP status is not guaranteed" so the word "grandfathered" means nothing to Wyndham. I am looking for my paperwork for my contract which I remember stating that my VIP status is grandfathered as long as I remain the owner. That sales pitch was the reason I bought into the sale. Let me know if there are any legal action on this. I like to know. This move is unjust, dishonest and pure criminal by Wyndham management.

For many years, Wyndham has conferred VIP status based on total contract points for members with biennials, despite the published policy that VIP is awarded based on annualized points. It isn't that you were un-grandfathered, you are still grandfathered to the VIP level your total average annual points warrant, it's that they are now enforcing that longstanding rule, I'd guess because they have the ability to do it with their new system where they couldn't with the old.