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Mayan Palace - Playa del Carmen

Travel Bum

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My wife and I took some friends of ours to the Mayan Palace in Playa del Carmen and we (both couples) had to sign the usual blank charge slips upon arrival. I assured my friend that this was standard procedure and that there was nothing to worry about. Two weeks after our return home they received their monthly credit card statement with a charge of 25,000 pesos ($1900).
I have been calling customer service and e-mailing with little results.

Has anyone else had this problem? Does anyone know of a Mexican government agency that would help? My emails have been directed to Grupo Mayan headquarters in Houston. Does anyone know the email address for Playa del Carmen?

Thanks, Ken
 

Pat H

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No reason to call Grupo Mayan. They should just dispute it with their credit card company. I'm assuming they still have a copy of their final bill as proof of their charges?
 

vermut

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I just left riviera maya. The only charge i got hit with was my final checkout charges. And when i checked in they only did a temp check of 6000 pesos which i went over and they actually left me something in my room when that happened.
 

Cathyb1

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Mayan Palace Mayan Riviera

I returned home yesterday and today I found a similar charge on my Mastercard. Mastercard told me to wait a few days to see if they remove it. If not I plan to call M.P. and request it. I have been going to M.P. since 2003 and never had this occur before,
 

Travel Bum

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Hi Cathy,
I've called MP three or four times. They've asked me to email them with the particulars which I did (three times) and their response is that they're not receiving my emails. I'll bet if I emailed them requesting to purchase another week, they'd receive it.
Ken
 

Polly Metallic

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I'm curious to know if this problem was ever satisfactorily resolved.
 
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