- Jun 6, 2005
- Reaction score
I am at Maui this week and sadly learned that Maui Ocean Club is doing away with its concierge employees in favor of a subcontractor that will handle bookings. The concierge folks at this property are my favorite in the Marriott system. One of the strengths of this location is the number of long time employees, and I have booked with these concierge employees for ten years. I already have fedexed a letter to Steve Weisz expressing my disappointment and will deliver the same letter to the gm and to the sales and marketing director tomorrow. The concierge folks work under the sales and marketing arm. This change is a devastating blow to the employees affected because there is so much unemployment out here due to the suffering economy. "Welcome home" won't have the same meaning coming from a subcontractor's agents. Other employees are wondering whether their positions may be subcontracted away as well.