MARRIOTT'S RESELL OF A DSVI WEEKLY TIMESHARE TAKES MONTHS TO CLOSE ESCROW

[CAL.BOB]

We recently sold a Desert Springs Villas I (DSVI) to an acquaintance. The deed to the new owner recorded on July 29 but the escrow company said it may take Marriott 4-6 months to recognize the change of ownership! It has already been three months. So, I called Marriott customer service last week and reminded them that DSVI has no "Right of First Refusal" so I don't understand why it takes them months to change ownership. They advised there was nothing they could do so transferred me to "customer advocacy" who said they had no control over the matter. It was the "owner modifications" department that replaced the current owner with the new owner, so they transferred my phone call to them.

After explaining the situation to owner modifications, I was told there was no way they could speed up the process because of the backlog of transfers was enormous. In this computer age, that makes no sense. How long does it take to input a new owners information on a data base? When I explained the new owner wants to reserve a timeshare now for next year, they said they cannot speed up the process. When I suggested more personnel should be hired to lessen to backlog, she had no answer. Perhaps the delay by Marriott is a way of telling "weekly owners" they are no longer important and we should buy points.

Disturbed and Disappointed,
CalBob

 

[dioxide45]

There are several threads here discussing this. Unfortunately this is the new normal.

 

[Ski-Dad]

I had a Marriott Grande Vista transfer given to Marriott. on June 19. Still waiting. Current wisdom suggests approximately 3 months.

I was contacted by the broker on September 26. Marriott Transfer Dept noted a problem with my government ID. It was expired. It had two months remaining when they received the documentation. GRRRRR. I immediately took a photo and sent off the new gov ID.

I anticipate completion any day now. I will update when complete

 

[TheTimeTraveler]

We recently sold a Desert Springs Villas I (DSVI) to an acquaintance. The deed to the new owner recorded on July 29 but the escrow company said it may take Marriott 4-6 months to recognize the change of ownership! It has already been three months. So, I called Marriott customer service last week and reminded them that DSVI has no "Right of First Refusal" so I don't understand why it takes them months to change ownership. They advised there was nothing they could do so transferred me to "customer advocacy" who said they had no control over the matter. It was the "owner modifications" department that replaced the current owner with the new owner, so they transferred my phone call to them.

After explaining the situation to owner modifications, I was told there was no way they could speed up the process because of the backlog of transfers was enormous. In this computer age, that makes no sense. How long does it take to input a new owners information on a data base? When I explained the new owner wants to reserve a timeshare now for next year, they said they cannot speed up the process. When I suggested more personnel should be hired to lessen to backlog, she had no answer. Perhaps the delay by Marriott is a way of telling "weekly owners" they are no longer important and we should buy points.

Disturbed and Disappointed,
CalBob

Your best bet at this point is to make the reservation that your friend actually wants and transfer that reservation to your friend at time of deed transfer. It's an easy process and routinely done.

A win-win for everyone.




.

 

[LeslieDet]

July 29-Sept 30 is 2 months, not 3. Yes, it is frustrating to have to wait for the paperwork to be processed by the company. Your ownership transfer is in the same line as changes being made by existing owners who have retitled in their trust.

 

[davidvel]

...[T]he escrow company said it may take Marriott 4-6 months to recognize the change of ownership!

How long does it take to input a new owners information on a data base? When I explained the new owner wants to reserve a timeshare now for next year, they said they cannot speed up the process.
...

Disturbed and Disappointed,
CalBob

According to your escrow company it takes 4-6 months.

No reason you can't reserve the timeshare for your acquaintance.

 

[hajjah]

I gave my Shadow Ridge Enclave back to Marriott earlier this year. The process took about 90 days.

 

[CalGalTraveler]

I rehomed a free Vistana and it took 4 months to show up in account after deed filing in the county. I recognize Vistana team is not MVC but you can see the trend under the MVC corp umbrella.

 

[Ski-Dad]

Completed my MGV transfer today. 14 weeks to the day.