• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Marriott Ripoff: Interval International week for COVID-cancelled stay

Status
Not open for further replies.

carlsk55

newbie
Joined
Jun 14, 2020
Messages
1
Reaction score
0
Resorts Owned
Marriott Waiohai, Shadow Ridge
I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund. This despite the fact that I am a Points member/owner, and this week is registered in the Points program. Instead, they are offering a week of Internal International, which is bad enough, but with only a 120 day booking window to make matters worse. That is a pennies on the dollars exchange; I am surprised they are not worried about a class action lawsuit. Anybody here know a way to "encourage" Marriott to do the right thing and apply the refund as Vacation Club Points?
 
I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund. This despite the fact that I am a Points member/owner, and this week is registered in the Points program. Instead, they are offering a week of Internal International, which is bad enough, but with only a 120 day booking window to make matters worse. That is a pennies on the dollars exchange; I am surprised they are not worried about a class action lawsuit. Anybody here know a way to "encourage" Marriott to do the right thing and apply the refund as Vacation Club Points?

You might want to start with the thread below first.

 
I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund....
You would have had to have elected your enrolled week prior to September 30th (or October 31st) of 2019 and then used those points to make a reservation to be eligible for a points 'refund'. If you had cancelled 61+ days in advance the points would have been returned to their original use year, if 60 days or less they would have been put into a special holding account.

That said, you chose to use your week as a week. If you cancel an enrolled week 61+ days in advance you can deposit it into II and trade to any MVC resort (including your own) for the next two years without charge. Or trade it to a non-MVC resort for a fee. If you deposit between 14 and 60 days you get a restricted trading week (though still 'fee free' if traded into another MVC resort). Lastly, prior to the COVID-19 crisis II did not accept any weeks less than 14 days out but now they will give you an exchange certificate.
 
Since you did not use points to make your reservation, why would you expect MVC to provide points as a refund?
 
Welcome to TUG, @carlsk55!

During these months of COVID-19 wreaking havoc on travel and on thousands of timeshare stays/ownerships, there have been many threads related to Marriott's cancellation policies (which, it's worth noting, are more lenient and owner-friendly during this unprecedented crisis than what are officially-stated and -implemented.) To answer your question, no, nobody has posted to TUG that they've been able to convince Marriott to provide more compensation than they already are.

The two most current open threads related to this issue:
Final Straw - Selling our Marriott/Vistana Timeshares
The $99.00 ripoff

Because TUG Rules discourage duplicate threads related to the same topic, this thread is being locked before it generates any more responses. Please, feel free to participate in either of the linked threads or any others. :)
 
Last edited:
Status
Not open for further replies.
Top