- Jun 14, 2020
- Reaction score
- Resorts Owned
- Marriott Waiohai, Shadow Ridge
I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund. This despite the fact that I am a Points member/owner, and this week is registered in the Points program. Instead, they are offering a week of Internal International, which is bad enough, but with only a 120 day booking window to make matters worse. That is a pennies on the dollars exchange; I am surprised they are not worried about a class action lawsuit. Anybody here know a way to "encourage" Marriott to do the right thing and apply the refund as Vacation Club Points?