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Marriott Ripoff: Interval International week for COVID-cancelled stay

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carlsk55

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I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund. This despite the fact that I am a Points member/owner, and this week is registered in the Points program. Instead, they are offering a week of Internal International, which is bad enough, but with only a 120 day booking window to make matters worse. That is a pennies on the dollars exchange; I am surprised they are not worried about a class action lawsuit. Anybody here know a way to "encourage" Marriott to do the right thing and apply the refund as Vacation Club Points?
 

RX8

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I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund. This despite the fact that I am a Points member/owner, and this week is registered in the Points program. Instead, they are offering a week of Internal International, which is bad enough, but with only a 120 day booking window to make matters worse. That is a pennies on the dollars exchange; I am surprised they are not worried about a class action lawsuit. Anybody here know a way to "encourage" Marriott to do the right thing and apply the refund as Vacation Club Points?

You might want to start with the thread below first.

 

ljmiii

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I have had to cancel a Marriott timeshare week in Hawaii due to COVID. They (Marriott) are telling me that because it was "owner occupy" rather than a Vacation Club Points exchange, I am not eligible for Points as a refund....
You would have had to have elected your enrolled week prior to September 30th (or October 31st) of 2019 and then used those points to make a reservation to be eligible for a points 'refund'. If you had cancelled 61+ days in advance the points would have been returned to their original use year, if 60 days or less they would have been put into a special holding account.

That said, you chose to use your week as a week. If you cancel an enrolled week 61+ days in advance you can deposit it into II and trade to any MVC resort (including your own) for the next two years without charge. Or trade it to a non-MVC resort for a fee. If you deposit between 14 and 60 days you get a restricted trading week (though still 'fee free' if traded into another MVC resort). Lastly, prior to the COVID-19 crisis II did not accept any weeks less than 14 days out but now they will give you an exchange certificate.
 

michael49

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Maui Ocean Club, Waiohai Beach Club, Desert Springs II, Manor Club (Original Section), DC points
Since you did not use points to make your reservation, why would you expect MVC to provide points as a refund?
 

SueDonJ

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Welcome to TUG, @carlsk55!

During these months of COVID-19 wreaking havoc on travel and on thousands of timeshare stays/ownerships, there have been many threads related to Marriott's cancellation policies (which, it's worth noting, are more lenient and owner-friendly during this unprecedented crisis than what are officially-stated and -implemented.) To answer your question, no, nobody has posted to TUG that they've been able to convince Marriott to provide more compensation than they already are.

The two most current open threads related to this issue:
Final Straw - Selling our Marriott/Vistana Timeshares
The $99.00 ripoff

Because TUG Rules discourage duplicate threads related to the same topic, this thread is being locked before it generates any more responses. Please, feel free to participate in either of the linked threads or any others. :)
 
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