I have been unable to add my recent II exchange to my Bonvoy account. I have tried several times to add the confirmation number to my account online, but continue to receive an error message. My exchange confirmation information is now contained in the email, and there is no PDF attachment. On my most recent exchange to Crystal Shores, I received a low floor poolside villa rather than the confirmed Gufside, which requires 600 more Abound points. On my recent exchange, I'm confirmed into an Ocean Side unit at Barony, so I hope they don't also downgrade me. I plan to add one night via Abound points in a Ocean side villa so I hope they will keep me in the same unit.
II exchanges have definitely declined since MVC acquired them. I guess they are trying to support the lies by MVC sales people that II exchanges are worthless.