Hi Everyone!
I, too, was in the Marriott call pool this morning! SO happy it sounds like a lot of us finally got the rez we were looking for today!!
As for being able to call right back when there is a disconnect, having worked in a very similar call center, I can tell you that their phones are programmed to have the next call jump in live to the advisor the very moment that disconnect happens, or of course, whenever you complete your call. The advisor is generally able to select (depending on their phone system and what they call the commands), "Not Ready", or "Busy", to keep another call from coming in until they finish work on the transaction(s). BUT most call centers are very watchful of how many times an advisor uses those options, as the powers that be want as many calls turned over as quickly as possible. So do all of us, of course, but not before we're through booking our much awaited rez, yes?
But in case you ever wondered, that is often the reason they cannot call you right back.
