• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Marriott Owner bookings is a nightmare!

Safti

TUG Member
Joined
Sep 14, 2009
Messages
448
Reaction score
51
Location
Toronto, Ontario
For the past 10 years I have been able to get every one of my owner bookings confirmed immediately and they have all been high demand weeks. I needed to do an owner booking on Tues (Dec.24). I did all the right things. Lined up my computer at 8:50am and kept refreshing. Used two different phone lines to call in. Arguably, next new years is an extremely high demand week but I managed it for the past couple of year. This Tues 9am booking was a total bust. My dates came up as gold and I pressed the button only to be sent a message that the computer system was overloaded and therefore I missed out. Both phones were answered at 9:13 and 9:16. Everything was sold out. I am so disappointed. Did anyone else have the same nightmare?
 

mjm1

TUG Review Crew: Expert
TUG Member
Joined
Jul 10, 2008
Messages
3,594
Reaction score
1,329
Location
Las Vegas, NV
Resorts Owned
Marriott: Resorts and Destination Club Points;
Westin Kierland Villas;
HGVC Flamingo & Blvd;
Hyatt Pinon Pointe
For the past 10 years I have been able to get every one of my owner bookings confirmed immediately and they have all been high demand weeks. I needed to do an owner booking on Tues (Dec.24). I did all the right things. Lined up my computer at 8:50am and kept refreshing. Used two different phone lines to call in. Arguably, next new years is an extremely high demand week but I managed it for the past couple of year. This Tues 9am booking was a total bust. My dates came up as gold and I pressed the button only to be sent a message that the computer system was overloaded and therefore I missed out. Both phones were answered at 9:13 and 9:16. Everything was sold out. I am so disappointed. Did anyone else have the same nightmare?

What resort, size unit and day of the week were you trying to reserve?

Best regards.

Mike
 

Swice

TUG Review Crew
TUG Member
Joined
Jan 10, 2007
Messages
1,034
Reaction score
328
Location
Charlotte
Everytime I've logged in over the past few weeks, I have "lost connections," and waited and waited and waited. Also tried calling and was on hold for 45-minutes and, while still on hold, computer finally logged into booking section, and saw all availability was gone. There seems to be a pattern of the system not handling the traffic on days when bookings open.
 

NJMOM2

TUG Member
Joined
Oct 21, 2008
Messages
603
Reaction score
55
Location
New Jersey
Resorts Owned
Abound Club Points
Marriott Harbour Lake
Marriott OceanWatch
I just checked, if you have DC point a two bedroom at Lakeshore is available for any day in December to check. The three bedroom is not available the last two weeks of December.
 

sparty

TUG Member
Joined
Jan 20, 2010
Messages
894
Reaction score
95
Location
Portland
Yes this is what's broken with the system. DC Points res are available, Bonvoy points res are available but weeks owners are locked out within minutes of the window opening. Not right.

Also - be aware you might be in deeper trouble than you think. There may be no open check-in's at all for 2020 and Marriott's response is to bad for you, you lose your week in 2020. This happened to me in previous years. To fix this seems like there needs to be a "replace" function where you can reserve an early year week and then change it for the end of the year week you're looking for w/o the risk of getting nothing and losing the year.
 

Safti

TUG Member
Joined
Sep 14, 2009
Messages
448
Reaction score
51
Location
Toronto, Ontario
This is a total bummer. I see availability for end of Dec with DC points but I don't have any. You can't even book with Marriott Rewards points this early out.
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
48,830
Reaction score
20,267
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
I didn't have any issues reserving our Grande Vista and Harbor Lake weeks in November. Though I wasn't trying to logon and make reservations during peak times since even for peak gold weeks at Grande Vista, there always seems to be availability which is actually different thank pre DC days when Memorial and Thanksgiving week would book up in minutes.
 

drlee

TUG Member
Joined
Jan 21, 2006
Messages
163
Reaction score
62
I booked Maui 2021 for the weekend of January 22-23. Booked on Monday, 12/23. Took ten minutes for phone to be answered, but booking for five consecutive weeks went flawlessly. We always start on the earliest day available, and since it's for consecutive weeks, it has to be done on the phone. One year, a few ago, couldn't book on 13 month date, but called again at 12 months and got what I wanted.
 

turkel

TUG Member
Joined
May 21, 2006
Messages
1,709
Reaction score
1,085
Location
California
Resorts Owned
Marriott Shadow Ridge
Marriott Grand Chateau
You didn’t get what you wanted once in 10 years but booking is a nightmare? I am sorry you didn’t get what you wanted but I think the title of this thread is a little over the top.
 

CPNY

TUG Member
Joined
Jun 18, 2019
Messages
7,618
Reaction score
4,484
Resorts Owned
Harborside Resort at Atlantis
SVV - Key West/Bella
WKV
Regal Vista at Massanutten
Interesting considering same thing is happening on the vistana side I’m hearing. As the MVC CEO said, vistana had a superior digital platform. Looks like it’s screwed up in both sides now.
 

sudiski

TUG Member
Joined
Jan 12, 2012
Messages
120
Reaction score
15
Location
Maryland
Also - be aware you might be in deeper trouble than you think. There may be no open check-in's at all for 2020 and Marriott's response is to bad for you, you lose your week in 2020. This happened to me in previous years.
How could this be possible? All owners of a deeded week in a season should be able to book a week in their season, even if it's not the one they want.
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
48,830
Reaction score
20,267
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
How could this be possible? All owners of a deeded week in a season should be able to book a week in their season, even if it's not the one they want.
The problem is that by this time of the year, Marriott may have bulk banked some early year weeks in to II because they were not booked. Those hoping for late year reservations could be left without something to book because weeks are already gone to II. Marriott will often give you a replacement week, which is really just assigning you one of those weeks they already deposited.
 

bazzap

TUG Review Crew: Veteran
TUG Member
Joined
Nov 4, 2009
Messages
4,502
Reaction score
1,318
Location
Cirencester UK
The problem is that by this time of the year, Marriott may have bulk banked some early year weeks in to II because they were not booked. Those hoping for late year reservations could be left without something to book because weeks are already gone to II. Marriott will often give you a replacement week, which is really just assigning you one of those weeks they already deposited.
We know that the later an owner leaves it to make a booking for their deeded week, there is an increased risk that all available weeks may have been booked (including by MVC themselves).
I have never heard though of anyone actually having the problem of no weeks at all being available unless booking has been delayed until well into the usage year itself.
Does this happen often?
 

davidvel

TUG Member
Joined
May 9, 2008
Messages
7,909
Reaction score
4,875
Location
No. Cty. San Diego
Resorts Owned
Marriott Shadow Ridge (Villages)
Carlsbad Inn
We know that the later an owner leaves it to make a booking for their deeded week, there is an increased risk that all available weeks may have been booked (including by MVC themselves).
I have never heard though of anyone actually having the problem of no weeks at all being available unless booking has been delayed until well into the usage year itself.
Does this happen often?
You are right.
60 or so days prior to use season/year commencing, there should always be a week available. If not, Marriott is not following the rules.
 

MALC9990

TUG Member
Joined
Jun 29, 2010
Messages
1,797
Reaction score
30
Location
Hampshire, United Kingdom
How could this be possible? All owners of a deeded week in a season should be able to book a week in their season, even if it's not the one they want.
If you are booking at the end of the year, then you run the risk of missing out since there is no dates left in the year. That is why I never consider booking for weeks late in the year, always in the early months of the year.
 

BRIAN_H

newbie
Joined
Jan 1, 2020
Messages
4
Reaction score
2
Resorts Owned
MVC Grand Vista, Orlando
MVC Marbella Beach Resort, Spain
MVC Playa Andaluzza, Spain
Destination Points Owner
Yes this is what's broken with the system. DC Points res are available, Bonvoy points res are available but weeks owners are locked out within minutes of the window opening. Not right.

Also - be aware you might be in deeper trouble than you think. There may be no open check-in's at all for 2020 and Marriott's response is to bad for you, you lose your week in 2020. This happened to me in previous years. To fix this seems like there needs to be a "replace" function where you can reserve an early year week and then change it for the end of the year week you're looking for w/o the risk of getting nothing and losing the year.

Unfortunately, this can be seen as a negative depending on your type of ownership ...
In this scenario, DC point reservations are available but not Week ownership reservations ... As a DC points user primarily, I have had the reverse happen to me; where I can not book at a resort using my DC points, but my neighbor can book multiple week options though his week ownership.

There are PROS/CONS in both directions ... we really just don't like when the negative happens to us.

Happy New Year!
 

Steve Fatula

TUG Member
Joined
Jun 12, 2017
Messages
3,723
Reaction score
2,719
Location
Calera, OK
How could this be possible? All owners of a deeded week in a season should be able to book a week in their season, even if it's not the one they want.

Consider a season when it's only open early and late in year, perhaps a silver. So, no one reserves early year portion and everyone wants late year portion. You will run out of weeks of course.

i was given a replacement week once when it happened.
 

sudiski

TUG Member
Joined
Jan 12, 2012
Messages
120
Reaction score
15
Location
Maryland
Consider a season when it's only open early and late in year, perhaps a silver. So, no one reserves early year portion and everyone wants late year portion. You will run out of weeks of course.

In this situation, I thought not everyone would be able to book late in the year, but the early weeks would still be available. You may not get what you want, but at least the early weeks in your season would still be available to book. It appears this is not the case.
 

Steve Fatula

TUG Member
Joined
Jun 12, 2017
Messages
3,723
Reaction score
2,719
Location
Calera, OK
In this situation, I thought not everyone would be able to book late in the year, but the early weeks would still be available. You may not get what you want, but at least the early weeks in your season would still be available to book. It appears this is not the case.

No, not if no one (super extreme case) reserves any early in the year, and, those dates have passed.
 

ccpinternational

TUG Member
Joined
Jun 20, 2009
Messages
129
Reaction score
0
For the past 10 years I have been able to get every one of my owner bookings confirmed immediately and they have all been high demand weeks. I needed to do an owner booking on Tues (Dec.24). I did all the right things. Lined up my computer at 8:50am and kept refreshing. Used two different phone lines to call in. Arguably, next new years is an extremely high demand week but I managed it for the past couple of year. This Tues 9am booking was a total bust. My dates came up as gold and I pressed the button only to be sent a message that the computer system was overloaded and therefore I missed out. Both phones were answered at 9:13 and 9:16. Everything was sold out. I am so disappointed. Did anyone else have the same nightmare?
Same thing happened to me. I was trying to book Phuket Beach Club NewYear time.
 

Beverley

TUG Review Crew: Veteran
TUG Member
Joined
Jun 9, 2005
Messages
1,140
Reaction score
4
Location
Cheshire, CT
Unfortunately, this can be seen as a negative depending on your type of ownership ...
In this scenario, DC point reservations are available but not Week ownership reservations ... As a DC points user primarily, I have had the reverse happen to me; where I can not book at a resort using my DC points, but my neighbor can book multiple week options though his week ownership.

There are PROS/CONS in both directions ... we really just don't like when the negative happens to us.

Happy New Year!
Very true. I know there are different "buckets" of inventory and this is how this can happen and it does cut both ways. For instance, in a resort that may have been sold out in 2010 when DC began, an owner must turn in a week for a week to become available for a DC owner (not counting availability that may occur from foreclosed weeks). In a resort that was newer in 2010 wherein it was not sold out, there are weeks that would be in a DC "bucket" that a week's owner might not be able to access.
 

bazzap

TUG Review Crew: Veteran
TUG Member
Joined
Nov 4, 2009
Messages
4,502
Reaction score
1,318
Location
Cirencester UK
Same thing happened to me. I was trying to book Phuket Beach Club NewYear time.
Phuket Beach Club Christmas / New Year are the peak, peak weeks, so typically multi Week Owners book these at 13 months out as soon as released and the remaining inventory is booked 12 months out as soon as released.
Sadly this is the way it always is.
 
Top