II sent me this email yesterday, stating resort is closed. I’m fearful of arriving and then having to find my way back to oregon immediately. Marriott said they were open, but could they really close by this weekend?
Dear Valued Member: We regret to inform you that we have been advised that the resort to which you have been confirmed is temporarily closed due to concerns regarding the novel coronavirus (COVID-19). If you purchased Trip Protection for your exchange or Getaway booking, you should contact Allianz Global Assistance at 1-800-419-7642 to discuss your options. Please note, Allianz Global Assistance is experiencing extremely high call volume. Unless you are having a travel emergency, please wait to contact them if you are not traveling in the next 72 hours, so they can assist those in need of immediate assistance. Due to the closure, we are prepared to offer you temporary adjustments to our cancellation policies to provide you with peace of mind during this unprecedented time. Please visit www.intervalworld.com to view the adjusted cancellation policy. Any future updates to the cancellation policy will continue to be posted on the site. If you have questions, please contact I-800-INTERVAL (1-800-468-3782), or your localMember Services office to discuss your options. Please know our thoughts are with you, and we hope that you and your families are staying safe. |