Marriott II Certificate Restrictions

[csodjd]

Hi. My 10-days was up last week Friday. I called Marriott Owner Services yesterday. They told me the certificate has been deposited with II, but it’s taking them longer to upload everyone’s certificates to individual’s accounts. Basically they are very backlogged. She suggested I wait a few more days before I check my II account again.

Jill


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Where exactly does one look in the II website to see if a certificate is deposited with II?

 

[tomvc]

Where exactly does one look in the II website to see if a certificate is deposited with II?

Exchange > My Units > View Certificates

 

[Luvtoride]

I received the same email today from MVC as posts #23 and 24 above for my cancelled week of 4/12 at Grande Ocean. I will follow up in my II account next weekend.


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[jbeachlvr]

Here are the details of my Certificate I received in my II account: (I had posted in another thread)

Jill


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[csodjd]

Exchange > My Units > View Certificates

I have no "View Certificates" link. It looks like this (continuing on with the other 2021 forms of the room). Might that be just because it's not yet deposited? I asked and was told they would deposit the 2020 May reservation.

 

[tomvc]

My Certificates will replace the column where you see "DID YOU..." when AC's are deposited.

 

[jbeachlvr]

Csodjd, I think it depends when your check-in day is/was.
Mine was 3/30/20. Everything came to a screeching halt on 3/16 when they “closed” Aruba. My certificate showed up after 4/16 and it’s located on top right side of the My Units page, as you show above. Hope that helps.


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[hcarman]

I am still waiting on my certificate. It has been about 21 days now so way more than the anticipated 10. Even corporate told me they would try again as the process was taking too long. Still nothing. I assume from what I am seeing that it shows up under certificates in my account? The only ones I have are ones getting ready to expire so I know that is not it. I am afraid if I stop following up on it that I will forget.

 

[mpizza]

I am also waiting for an II Certificate, requested on April 17th. I followed-up after 10 days and the representative said he processed the deposit while I was on the phone, but nothing showing in my account yet.

 

[csodjd]

I have a certificate in II that just showed up today. Can't recall my exact cancel date, but it was about two weeks ago.

 

[elked12]

Mine showed up today. Exactly 10 working days since cancellation.

 

[elked12]

Does anyone know yet if you do an exchange with this certificate what the cancellation policy is if that new one has to be cancelled due to the virus?

 

[Pamplemousse]

Does anyone know yet if you do an exchange with this certificate what the cancellation policy is if that new one has to be cancelled due to the virus?

I believe you would be under II’s cancellation policy once you have exchanged.
Right now that is-
If you cancel an exchange initially confirmed between March 14, 2020, and May 31, 2020, with travel before December 31, 2020

• Option: Request an instant confirmation for an alternative destination and/or travel date.
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional exchange fee? No.
  • When do I need to complete travel? There’s no restriction on your travel date.