We are at Grande Vista right now. THe first room we arrived in had AC issues. We waited 45 minutes for someone to come after calling before we called back. They apparently only have on AC tech on site, but the maintenance supervisor came to look at it, but that point we already asked for a new room. The coils were freezing up. We are in a new room and everything seems okay. This is the fourth time we have had AC units with the unit we first checking into at Grande Vista. The first time we have moved. On two of those occasions, we were in the same villa on two separate trips. Each time they had an issue with the AC. I suspect AC doesn't get regular maintenance but rather just fixed when it breaks.
The villa we are in is not renovated, but still seems clean. For whatever reason they always want to put us in Club Village. Every time! THey initially had us there when we checked in, but I asked to be in a different area.
Checkin on big checkin days is always atrocious and today was no different. We arrived around 4pm and there was no parking around the registration area. I just parked over in the Club Village area and walked over. Staff is friendly, but they kept having issues authorizing my credit card even though it said it was approved and to remove my card. They said I needed to sign, but the terminal never asked for my signature on any of the three attempts. They seemed to think it was my fault somehow even though every time it said approved and I even received an alert of the charge/hold.
When I was getting my keys rekeyed, someone walked up to the check in agent beside me and started asking for a late checkout. I don't know how it ended. Many people simply don't understand how timeshare works and get upset when there aren't things like midweek/daily cleaning or room service.
If you have any questions that I can get answered while we are here, let me know.