New management has made a world of difference. I go to the Fairways perhaps four times a year. I love it there. I did not like the former management team. The new manager seems more guest oriented. Case in point, we arrived on July 4th at around 10am. The room I requested was still occupied but we were offered the use of the pools etc until it was cleaned. We were surprised to get into our room at 11:30. Obviously the system has changed drastically.
In the past when I checked in early the policy was I had to wait to get into my villa until they got around to cleaning my room. Most times it was the crack of 4pm. The GM then was caustic and not at all friendly. She basically told me that her policy was to clean the rooms in order no matter if a guest was waiting for the room or not.
This new guy made sure our room was cleaned first because we were waiting for it. That's the way to handle owners.
Also, the rooms have been completely renovated. There was new bedding, new drapes, new paint color on the walls, new carpeting, new appliance (they were replaced last year) new art work, and all brand new furniture and TVs.
We had so much fun this time and can't wait to go back. I love the Fairways so much-- but mostly because it is close to home and is a first class resort.
In the past when I checked in early the policy was I had to wait to get into my villa until they got around to cleaning my room. Most times it was the crack of 4pm. The GM then was caustic and not at all friendly. She basically told me that her policy was to clean the rooms in order no matter if a guest was waiting for the room or not.
This new guy made sure our room was cleaned first because we were waiting for it. That's the way to handle owners.
Also, the rooms have been completely renovated. There was new bedding, new drapes, new paint color on the walls, new carpeting, new appliance (they were replaced last year) new art work, and all brand new furniture and TVs.
We had so much fun this time and can't wait to go back. I love the Fairways so much-- but mostly because it is close to home and is a first class resort.