Gutdoc7
newbie
- Joined
- May 26, 2020
- Messages
- 2
- Reaction score
- 0
- Resorts Owned
- Desert springs desert villas 11
We had a reservation at the Marriott Desert springs villas from April 4 to 11. Because of the pandemic Marriott closed that week and cancelled our stay.They then sent me an email stating that I would have to join interval internatonal and pay their fee to join if i wasn't a member and than pay $99.00 for a trade for the week that THEY CANCELLED! even if I wanted to use my resort. Futhermore Interval would only give me a 4 month window to make this trade.NORMALLY IT IS UP TO TWO YEARS. In other words Interval is treating me as if I had cancelled the reservation at the last minute.I fully understand that no one could have predicted this pandemic but to not allow me to reschedule my week in the future through Marriott is just unfair.I have a deeded property and have paid my resort fees and California property taxes for 2020.I had no trouble booking the resort for 2021. Why shouLd I have to pay Interval International to use my own resort?? I fully understand that Marriott is worried about inventory problems squeezing in this years cancellations into the next years schedule but the resort will only be closed for a few months and Im sure most of us would be willing to wait an extra year or two to reschedule our cancelled week. shame on you marriott.SHAME ON YOU MARRIOTT