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  • A few of the most common links here on the forums for newbies and guests!

Marriott’s Best Rate Guarantee

LisaH

TUG Lifetime Member
Joined
Jun 6, 2005
Messages
3,963
Reaction score
656
Points
598
Location
SF Bay Area, CA
This is not timeshare related but thought I should share anyway. I wanted to book two nights at a Sheraton hotel in a major Midwest city to visit my son in Oct. Marriott website has the nightly rate of $95/ night, Kayak App has a mobile special of $84. I called Marriott and asked them to match the Kayak rate, was told they couldn't but the agent encouraged me to use the Best Rate Guarantee Form to make a claim in case it’s true. So I went ahead and made the nonrefundable reservation (can still cancel within 24 hour) on Marriott website, and immediately submitted the form online. Next morning I received a reply, saying the rate was actually higher on kayak and they couldn’t adjust the rate. I captured the screen images and replied again, pointing out that it’s only lower on Kayak mobile app. A couple hours later, I received another email, letting me know that my claim had been approved! So now, taking the 25% off (rather than 5000 points), my nightly rate becomes $63 instead of $95! Just want to let everyone know that Marriott’s Best Rate Guarantee really works!
 

kds4

TUG Member
Joined
Jan 6, 2011
Messages
1,803
Reaction score
401
Points
293
Location
USA
Resorts Owned
Marriott Weeks and DC Points
Congrats. That's good to know.
 
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