LisaH
TUG Lifetime Member
This is not timeshare related but thought I should share anyway. I wanted to book two nights at a Sheraton hotel in a major Midwest city to visit my son in Oct. Marriott website has the nightly rate of $95/ night, Kayak App has a mobile special of $84. I called Marriott and asked them to match the Kayak rate, was told they couldn't but the agent encouraged me to use the Best Rate Guarantee Form to make a claim in case it’s true. So I went ahead and made the nonrefundable reservation (can still cancel within 24 hour) on Marriott website, and immediately submitted the form online. Next morning I received a reply, saying the rate was actually higher on kayak and they couldn’t adjust the rate. I captured the screen images and replied again, pointing out that it’s only lower on Kayak mobile app. A couple hours later, I received another email, letting me know that my claim had been approved! So now, taking the 25% off (rather than 5000 points), my nightly rate becomes $63 instead of $95! Just want to let everyone know that Marriott’s Best Rate Guarantee really works!