The company behind this complaint is Timeshare Exit Team. The customer paid them over two years ago yet they still own the timeshare. Timeshare Exit Team blames the developers for the delay.
While the customer claims they were told that there was a 180 day money back guarantee, Timeshare Exit Team blames it on a vendor with "Unfortunately, there was some confusion by this customer regarding the time frame detailed in our contract and a
separate agreement that one of our third-party vendors had made with her." . They dispute that they ever had a 180 day money back guarantee by saying "Timeshare Exit Team has never had a 180-day guarantee and we’re very sorry for any frustrations this may have caused. We have clarified this and she has related that she understands Timeshare Exit Team’s time frame." What Timeshare Exit doesn't say is that their website outlines their money back guarantee of 18 months, a timeframe that they
still didn't meet with this customer.
The BBB had a recent alert which stated "On November 28, 2018, BBB recognized a pattern of complaints from consumers regarding contract, customer service, and guarantee or warranty issues. Consumers allege the business does not provide adequate updates regarding their cases and does not provide the “100% guarantee” refund.". You can read Timeshare Exit Team's response at the BBB.
Find out everything you need to know about Timeshare Exit Team. See BBB rating, reviews, complaints, contact information, & more.
www.bbb.org
Timeshare Exit Team is still listed as a "Dave Ramsey Recommended" business at his website.
