Maintenance Fee Reminder Email???

[StevenTing]

This just showed up in my email. Head scratcher moment since we are in 2020 fees. MVCI IT at its best. Creating confusion right after their service line has closed for the day.

Thought maybe I missed a fee but just checked online.

 

[jmhpsu93]

I just got it too.

​

– – –​ Marriott Vacation Club®, on behalf of the MVC Trust Owners Association, Inc. has a very important reminder for you regarding your maintenance fee account and your reservation options for 2019. We encourage you to please give this matter your immediate attention. For your convenience and to obtain additional information you can go online 24 hours a day, 7 days a week at MarriottVacationClub.com. Or you may contact a Financial Services Representative at 800-845-4226 or 801-828-1046. We are committed to serving you and we look forward to helping you plan your next vacation. Sincerely, Marriott Resorts Hospitality Corporation If you have already paid your 2019 maintenance fees, please disregard this message. Please do not reply to this email message as the replies are not monitored.​ ​

 

[jmhpsu93]

Guess it's a bad idea to try to book a vacation tomorrow.

 

[kds4]

We got the same. Chose not to click on the link in the email (just in case) and accessed my account by opening a new browser window and navigating to the website myself. Yup. Big Zero (same as I would rate the experience of getting this email).

 

[taxare]

Same here, shame on them for such a stupid mistake!

 

[VacationForever]

Yep I got it too... for 2019 Maintenance Fees. MVC has gone down the tubes.

 

[enma]

got that too. Not cool.

 

[SteelerGal]

I’m a new owner and was waiting for such a reminder since closing was at the year. Instead I received a barely readable Welcome snail mail letter that told me to call. Thankfully instructions on how to setup online account was readable and I was to pay immediately.

 

[VacationForever]

I’m a new owner and was waiting for such a reminder since closing was at the year. Instead I received a barely readable Welcome snail mail letter that told me to call. Thankfully instructions on how to setup online account was readable and I was to pay immediately.

You want a reminder to pay 2019 MF?

 

[CPNY]

Aye. I pray they don’t bring their IT over to the vistana side. Our IT is leaps and bounds ahead.

 

[2disneydads]

I got the same thing. Unnerving. I checked again even though I knew I had paid them all.

Sent from my SM-N950U using Tapatalk

 

[Fasttr]

Same here. Insert eye roll emoji here!!!

 

[Dean]

+1. I emailed them just to be sure but sounds like they sent out a blanket email reminder rather than just sending out to those that needed it. It shouldn't have been difficult to mine the data and send only to those who needed it. I also checked mine and my wife's account to be sure there wasn't something I missed.

 

[pedro47]

I got the same thing. Unnerving. I checked again even though I knew I had paid them all.

Sent from my SM-N950U using Tapatalk

They must have hired new IT personnel from the Celebrity Cruise Line IT Department.

 

[VacationForever]

+1. I emailed them just to be sure but sounds like they sent out a blanket email reminder rather than just sending out to those that needed it. It shouldn't have been difficult to mine the data and send only to those who needed it. I also checked mine and my wife's account to be sure there wasn't something I missed.

Even if they did send out a blanket email, it is for 2019, really?

 

[dgf15215]

And I bet we will never get any kind of apology for emailing out erroneous information . . . or for that matter, probably not even any recognition of the problem. When this happens to any sizeable financial institution, it makes the news. I wonder if this will even if only by the Points Guy?

 

[vol_90]

Just delete and move on.......

 

[Luvtoride]

very bizarre. We got it too and all of our fees were paid. And 2019?

 

[Dean]

Even if they did send out a blanket email, it is for 2019, really?

I assumed they just sent out the email and forgot to change the year. I don't think 2019 vs 2020 would help much if they were balking at waiving any late charges but one could try to make that case if needed.

 

[brianfox]

I didn't get one. Wonder if I should be worried.

 

[VacationForever]

Received this at 4:47pm Pacific Time today:

You recently received an email regarding a past due balance on your 2019 maintenance fees. Please disregard this email as it contained inaccurate information and was sent out in error. We apologize for any confusion this may have caused.

We encourage you to view your maintenance fee account information online at MarriottVacationClub.com, 24 hours a day, 7 days a week.

Sincerely,

Marriott Vacation Club Owner Services

 

[bazzap]

Received this at 4:47pm Pacific Time today:

You recently received an email regarding a past due balance on your 2019 maintenance fees. Please disregard this email as it contained inaccurate information and was sent out in error. We apologize for any confusion this may have caused.

We encourage you to view your maintenance fee account information online at MarriottVacationClub.com, 24 hours a day, 7 days a week.

Sincerely,

Marriott Vacation Club Owner Services

Rather unrealistic - how often is MarriottVacationClub.com up and running 24 hours a day, 7 days a week?

 

[Superchief]

I just received an email suggesting I can save postage by paying via the website. I have already paid all my MF's this year via the website. Their incompetence is unbelievable,

 

[Quilter]

I just received an email suggesting I can save postage by paying via the website. I have already paid all my MF's this year via the website. Their incompetence is unbelievable,

I got the same one and it saved me a bundle! I've been at my daughter's for the past 3 weeks helping her with the baby after her husband was deployed. I had paid 3 of my m/f's and the DC dues but not the m/f's on the 4 Ocean Pointe weeks. I actually thought I had! When I got the email I logged into the website and saw they were unpaid. I knew the payment had been due on the 22nd so I was dreading finding out I had a large penalty for missing it.

I called OS and found out the email was sent during the grace period so I didn't have any penalty. Works for me.

Save time and postage on your 2020 maintenance fees!​ – – –​ We believe Timeshare Ownership should be hassle‑free. So to make it more convenient to pay your annual maintenance fees, we offer an online payment option 24 hours a day, 7 days a week.​ MAKE PAYMENT ONLINE If you have already paid your 2020 maintenance fees, please disregard this message.​

 

[Quilter]

Called OS today and got new recording. Glad they've shortened the log in message. Then there was an apology for the mistake of sending payment notice to those who had already paid.