Hi Madge,
For several months, I have had an ongoing search for about 6-8 resorts for the Thanksgiving holiday. In addition, I do a twice daily manual search with another unit to see if my selected resorts show up or other suitable resorts appear. When conducting my routine manual search this morning about 8:30 am, I noticed one of my selected resorts online for the exact date that I wanted. I really couldn't believe my eyes! In fact, I took a few seconds to make sure the date was correct. Then I went to my ongoing search to see if the original unit could "pull" this resort. Sure enough, the unit involved in the search could "pull" the resort. Instead of immediately clicking the button to hold/confirm the unit, I started to wonder why my ongoing search did not pick up this resort BEFORE it even appeared on line. In that half a minute that I used up, the unit disappeared!!! I checked to see if my ongoing search had "caught" this unit, but my search was still intact. Boy was I angry because I thought my ongoing search should have confirmed this unit and now it appeared that someone else got the unit!!!
So my question is: Why didn't my ongoing search confirm this resort BEFORE it appeared online, since it is one of the resorts I requested at the time period I requested?
Epilogue: I signed out of RCI, but out of desperation I signed back in and checked my ongoing search. My search had disappeared and the unit in question was on hold. So, in the end, all is well; however, it is entirely possible that someone else could have reserved the week while it was appearing online. My question above still stands - isn't an on-going search supposed to catch the unit BEFORE it appears online? If so, then obviously it didn't happen this time and perhaps there is a glitch in your system somewhere.
Evelyn
For several months, I have had an ongoing search for about 6-8 resorts for the Thanksgiving holiday. In addition, I do a twice daily manual search with another unit to see if my selected resorts show up or other suitable resorts appear. When conducting my routine manual search this morning about 8:30 am, I noticed one of my selected resorts online for the exact date that I wanted. I really couldn't believe my eyes! In fact, I took a few seconds to make sure the date was correct. Then I went to my ongoing search to see if the original unit could "pull" this resort. Sure enough, the unit involved in the search could "pull" the resort. Instead of immediately clicking the button to hold/confirm the unit, I started to wonder why my ongoing search did not pick up this resort BEFORE it even appeared on line. In that half a minute that I used up, the unit disappeared!!! I checked to see if my ongoing search had "caught" this unit, but my search was still intact. Boy was I angry because I thought my ongoing search should have confirmed this unit and now it appeared that someone else got the unit!!!
So my question is: Why didn't my ongoing search confirm this resort BEFORE it appeared online, since it is one of the resorts I requested at the time period I requested?
Epilogue: I signed out of RCI, but out of desperation I signed back in and checked my ongoing search. My search had disappeared and the unit in question was on hold. So, in the end, all is well; however, it is entirely possible that someone else could have reserved the week while it was appearing online. My question above still stands - isn't an on-going search supposed to catch the unit BEFORE it appears online? If so, then obviously it didn't happen this time and perhaps there is a glitch in your system somewhere.
Evelyn
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