AJCts411
TUG Member
- Joined
- Apr 4, 2017
- Messages
- 1,020
- Reaction score
- 938
- Resorts Owned
- Hyatt Sunset x 2
I tried to reserve both sides of my lock out. My deeded owned week today. I stopped the Hyatt customer service agent, but HRC tried to reserve one side and "catch" the other with HRPP points. None the less after some time, I am not pleased at all. They said can't do it anymore. It was an exception before! Well I'm not impressed at all. The phone number I got (for corporate) was something else, that person connected me to WORLD of Hyatt! Ridiculous level of incompetence or indifference.
Just to clarify,yes, I've done this beofre, and paid a few bucks to do the "second reservation.
Rant done. Does anyone have any knowledge of HRC "changing' the rules in regards to lock-outs? My unit, I bought it. Rules? bs.
I'm looking for a contact number to elevate my issue at HRC. And advise.
Feel like my rights as a owner are being trampled on and suspect the new points system and new owners of the brand.
Just to clarify,yes, I've done this beofre, and paid a few bucks to do the "second reservation.
Rant done. Does anyone have any knowledge of HRC "changing' the rules in regards to lock-outs? My unit, I bought it. Rules? bs.
I'm looking for a contact number to elevate my issue at HRC. And advise.
Feel like my rights as a owner are being trampled on and suspect the new points system and new owners of the brand.